-
July 2024 by helen Maghen
There is never ever anyone to help you . You can be sitting in waiting area for hours no one even asks if you need any help
-
July 2024 by David E
So I come here to cash my check on occasion and it’s always swift and fast. They just check my IDs and run the check through the machine. But today Neidera (Spelt something similar) looks at my ID and gives a dirty look. Then she was taking a very long time. She was just on the computer clicking. So I casually asked is there something wrong? She then replied I’m just doing my due diligence and checking the company account. Mind you I work for a very big and popular corporation and if you haven’t heard of it then you must not be from America. She then tells me if I have a problem with it, go to another teller. So I grab my ID and check that was put in the collection tray at the window and luckily got the teller that always cashes my check and he cashed me out around a minute or two upon arriving to his window. The Manager needs to have a talk with her. Horrible service and I never want to have any dealings with her again and it’s stopping me from want to come back in case that does occur. The man teller I don’t know his name is amazing though.
-
May 2024 by S K
I opened a bank account here today. Got a good manager. Explained everything, showed how to use it, very polite! Name is Osman. Thanks a lot!
-
May 2024 by Marco Marin
As a Long term Santa Monica Resident in the Pico Neighborhood, came to the Bank trying to open a Bussines Account for my Trucking Company...it went really wrong...I wasn't even welcome with a " Good Morning ",...instead...Mr Erick Aquino ( Assistant Vice President ), got out of his booth and say: Listen..." We are both book for the Day "...
Right there, I just stand up,and let him know,that if He wasn't going to help me,He could keep his bank,and time,for something else...I got out and took my business to the next door Bank.
-
February 2024 by Freddy Khad
No helpWaste of timeCant locate my money
-
July 2023 by Karrie Chey
Great service, very helpful staff. I went in 10 minutes before my appointment time, a staff saw me waiting in the middle of no where quickly came and asked if I need anything? And I said “I have an appointment and I came early, I’ll wait no worries”. He then quickly helped to direct me to my appointment manager. Mxxx was extremely helpful and very patient, did her best to help process my account opening and credit card approval.Make an appointment online a day before is adequate.Ps: I enjoyed sitting in that very aesthetically pleasing office.
-
July 2023 by Karrie
Great service, very helpful staff. I went in 10 minutes before my appointment time, a staff saw me waiting in the middle of no where quickly came and asked if I need anything? And I said “I have an appointment and I came early, I’ll wait no worries”. He then quickly helped to direct me to my appointment manager. Mxxx was extremely helpful and very patient, did her best to help process my account opening and credit card approval.Make an appointment online a day before is adequate.Ps: I enjoyed sitting in that very aesthetically pleasing office.
-
July 2023 by Ell Ess
Needed help with a transaction that I'd never done before, and the woman with the beautiful, long, blonde, hair was so helpful, and even assisted.Before I got to that window, the teller with black hair, and glasses, threw the "Next Window" sign in - in my face then arrogantly turned and walked away, eating a piece of candy.I wanted to say, "_itch! Don't you know I speak with Mr. "D"!" I used to be a teller, and would be courteous enough to say to customers, " I'm sorry; I have to close my window now, but the next teller will help you..." But that's just me.No problem, though! As life has proven, she'll get her karma!
-
December 2022 by Luz Paez
Parking lot, ATM, bank office, good atmosphere, good attention, nit crowded, friendly people
-
November 2022 by Robyn B.
If you want to be treated with dignity and respect - DON'T come here. If you are a POC AND want to be treated rudely and dismissed like a 2nd class citizen - then this is the place for you!! It's so hard to get an appt with a banker these days - and we waited over a week for this appt. As a thoughtful customer, I arrived to my Appt 15 mins before my scheduled time. Our banker waltz's in 5 mins after our scheduled time holding a latte telling me that she didn't have time to complete our 45 min appt and that I needed to reschedule. Totally Non-apologetic and With absolutely NO regard nor value for my time spent there - as a potential customer. There was not even an attempt for service recovery! She then continues to belittle me in the middle of the lobby - telling me that there are fees associated with these accounts. Yes - miss what ever your name is - I've opened many accounts before. Really? You're going to school me about the $12 monthly fee - like it's going to scare me away? Don't talk to me like I'm rookie at all this - MARY has no class, no tact, and should not be working customer service roles! She is condescending and talks down to people. Yes - I heard the way you talk to your POC co worker. She was so RUDE to her as if she was gods greatest gift on earth! The co-worker on the other hand - such a pleasure to deal with - Had I been able to schedule an appt with her over Mary - Chase would have had our business right now. Your POC CO-worker should report you to HR for harassment and being so demeaning in the workplace especially in front of the customers! Do like I did people - take your business elsewhere!!!
-
July 2022 by tom van daele
Where is the time you could just walk into a Chase branch and get basic service? You can't keep using the pandemic as an argument for having 10 desks but zero bankers to help someone simply open a new account for his senior mother. In one day I went to 5 Chase branches and not 1 branch, including this one, that would help a good old walk-in. They simply sent me, a Chase Private client with a pretty high cash balance, back home.How many empty desks do your branches need to get to until your CEO has the year-end bonus he wants? After 15 years of banking with Chase, I'll move all my assets elsewhere. My money is worth more than this.
-
January 2022 by Tatyana Burdina
Extremely long lines. The worst costumer service I’ve met in banks. Choose another location if you need Chase
-
December 2021 by Isabel Morales
Very good service, they are very kind
-
November 2021 by Mini Rag
If you are a Chase Private client, a great branch to visit. The branch is clean, has an open layout, and plenty of light. They are a bit short staffed due to COVID-19, but they are extremely friendly and thorough in the work.We are not from the area, but they were happy to help process our wire promptly.
-
August 2021 by Natasha Barbosa
Very slow service. Witnessed many managers sitting while the line at the teller is long
