-
February 2024 by Carolina B.
BAD Review for Spozhmi Zarifi, Relationship Banker: Unsatisfactory experience with Spozhmi Zarifi. Unfriendly and unhelpful. Showed no effort in assisting with a simple request to print bank statements. Insisted on needing an appointment for such a basic service, contrary to information from another branch. Despite having an appointment with a client, no alternative solutions were offered, like waiting or coming back later. Furthermore, inappropriate questioning about the purpose of the bank statements. Poor customer service overall. Though an appointment was made for a week later, it was unnecessary, as another branch clarified that a walk-in is sufficient for such requests. The inconsistency and lack of flexibility in service were disappointing. I want to express my gratitude to CHASE in Century City for their assistance with a small request. They were helpful without being rude, didn't question the purpose of my statements, and informed me that I don't need an appointment to print a statement. They explained that I can simply go to the bank and wait for a banker to be available. Avoid this branch, specially an employee called Spozhmi Zarifi, Relationship Banker, she does not enjoy her job and will definitely not help you. Wondering how long will she be working there with this horrible customer service that she provides to customers.
-
December 2023 by Dominique M.
I was assisted today by Ted the branch manager who gave outstanding customer service! Unlike, other branches the energy here is very kind, non rushed, and all the associates were in good spirits and smiling. The branch was very clean and they had the heat on which was a nice treat as it was very chilly outside.Shout to to Ted and his staff at this location.
-
December 2023 by Lev B.
I had an unexpected charge. Chase charged an overdraft fee of $34 9 times in just over a day--$ 306. In the hospital, my ATM card was used without my permission for over 3K. Because "I knew the person," they refunded $0. Most theft is done by someone you know. Look no further than CBS and ABC News for multiple articles on Chase not believing customers and not protecting accounts. If 3k isn't a big deal, see a customer who lost over $100k without protection in the picture below.
-
September 2023 by Max P.
It seems to be time to leave Chase. They have closed multiple branches in the area in the last year which leaves us with this branch. They can sort of resolve some issues but sometimes dont have quarters. Apparently the 2 spaces in front are reserved for the manager even though there is no signage and they are closest to the bank; the security guard might power trip on you if you dare to park there. Its time to move elsewhere.
-
November 2022 by Robyn B.
If you want to be treated with dignity and respect - DON'T come here. If you are a POC AND want to be treated rudely and dismissed like a 2nd class citizen - then this is the place for you!! It's so hard to get an appt with a banker these days - and we waited over a week for this appt. As a thoughtful customer, I arrived to my Appt 15 mins before my scheduled time. Our banker waltz's in 5 mins after our scheduled time holding a latte telling me that she didn't have time to complete our 45 min appt and that I needed to reschedule. Totally Non-apologetic and With absolutely NO regard nor value for my time spent there - as a potential customer. There was not even an attempt for service recovery! She then continues to belittle me in the middle of the lobby - telling me that there are fees associated with these accounts. Yes - miss what ever your name is - I've opened many accounts before. Really? You're going to school me about the $12 monthly fee - like it's going to scare me away? Don't talk to me like I'm rookie at all this - MARY has no class, no tact, and should not be working customer service roles! She is condescending and talks down to people. Yes - I heard the way you talk to your POC co worker. She was so RUDE to her as if she was gods greatest gift on earth! The co-worker on the other hand - such a pleasure to deal with - Had I been able to schedule an appt with her over Mary - Chase would have had our business right now. Your POC CO-worker should report you to HR for harassment and being so demeaning in the workplace especially in front of the customers! Do like I did people - take your business elsewhere!!!
-
June 2021 by Sonya g.
Chase Business is the worse. I've gone round and round with these guys at both SM branch offices on just trying to open a business checking account and credit card. Should have taken 1 visit but instead I'm in Dante's circle of hell. Wish I'd taken my business elsewhere.
