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November 2023 by Kimberly Farha
The SUV was big enough for me to load most of my belongings.Had to fill up.on gas often.Not too fast going up hills.I made it from Michigan to Canada in 3 days
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November 2023 by Jesse Mark
Raul is great to work with, honest and gets you the best deal. 2023 Toyota Camry hybrid was great, highly recommend.
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November 2023 by Beau Gille
I recently rented from this location and was very satisfied with the process and customer service. It was quite busy the day I rented and the 2 people working at the location made it through everyone swiftly. I had to extend my rental to get more time and they also made that an easy process for me. Would highly recommend this location. No issues with the car and they had plenty of options to choose from.
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November 2023 by Paras garg
Rented a jeep wrangler for 24 october 2023 for 90/day. When we reach at the location to pickup. The guy said you cant get jeep wrangler for this price and he is not sure how we rented at this price so he can only give us a SUV for the price. We were in hurry and did not had time to argue so we just took a SUV and left. But this is a false business practice. The Kia SUV they gave us was in exellent condition did not had any problems with it. But it is upsetting not getting the one which you booked. I will book with enterprise, hertz or Avis in future.
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December 2022 by bradford
This is my go to spot for renting locally. The crew here work very hard processing the rentals. Local outlets can never have the inventory of an airport location, that is a fact of life. Raul the manager has always been straight up.
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November 2022 by Skyler F.
They say they open at eight am but two days in a row they miss the mark. Yesterday they opened at 8:20 due to traffic. No apologies. Today I'm here waiting outside to turn my car in and still no one. No words or comments or apologies when they later opened at 8:11. This is supposed to be a professional business.
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November 2022 by Corwin Steve
Enterprise used to be my go-to place whenever I needed a rental car, but over the last year they were always having inventory issues, so I decided to give Budget a try.I have been using them since because surprisingly whenever I needed a car (even at the last minute) they always had one available and overall the rates are pretty comparable to other rental companies.In addition, Raul, the general manager of that location is friendly and is on top of things.I would highly recommend this location.
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August 2022 by Nicolas Unger
I rented a compact car from this location and the experience was overall good, quick delivery and minimal paper work. Car was clean and functional
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May 2022 by Mario Alvarenga
Worst place to rent a car from 100%. Go to Avis, Hertz, Enterprise. Even the app Turo would be a better experience. Horrendous customer service and most rude agents I’ve ever had the displeasure of talking with.
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January 2022 by Alfonso H
Excellent customer service. The representative really goes out way to help all customers. Extremely kind and welcoming service especially with as many requests and how busy they get. Thank you guys
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November 2021 by Park Panett H. O. A
Straight forward - great fleet of vehicles. Plenty to choose from. I’ve been a member with Budget for a bit so everything was done in line. Pick up and drop off was effortless. Staff is very attentive, helpful and friendly. Thank you !!!
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September 2021 by rhana Mousavi
I rd tad a car from LAX airport for 7 days. I got an old damaged car when paying over $600 for the length of my stay .Following day , the hood got lose while drink and the brake was really scary as well, I called for replacement, the car got towed without sending me a replacement. So I had to walk to the nearest branch in Santa Minica , after arriving their rep locked me out and didn’t let me ask even foe a car.It is really waste of my vacation for the entire day and losing my time for replacement. Now I had to get Uber to the original branch at LAX to get another car.Ridiculous. I won’t get a car from this company at all, for a worn and damaged car ,
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July 2021 by Skip B.
This place should not be in business. Get to location for a 9:00am pickup. 45 minutes later still waiting in line. 1 person takes 15 minutes to get a car. Bad look for Budget/Avis
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April 2021 by ayah B
We were extremely satisfied with the service over all. we reserved a standard SUV and were given new tacoma off road. Raul was extremely accommodating and helped us extend our rental not once but twice. On top of that he gave us a great deal when we wanted to extend until the end of the day. The location was only about a 15 minute walk from the pier! 10/10 would book here again.
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June 2020 by Dr. Nushin Shir
Rude customer service, do not disclose truthful I formation, we booked a new car online and upon pick up, got a 3 years old with 57000mikes beat up & all scratched up car! When asked for the reason, both the Clerk (which appears to be the owner) and the service tech literally threw the keys and told me to get out! I already filed a complaint with the customer relations! STAY AWAY from this place! Ugh!