-
October 2024 by Nitin Sampath
Overpriced and poor service
-
August 2024 by Elizabeth Moreno
I can't say enough great things about the quality of products and the incredible customer service at Brentwood General Store! I needed to purchase some welcome gifts for colleagues visting the Santa Monica area, and Melissa the General Manager and her team exceeded my expectations! Hailey and Sophia were wonderful to collaborate with on what items to choose for the gifts and made sure the gifts were delivered on time.
I am really looking forward to working with them in the future!
-
February 2024 by Azzy E.
Went in real quick to buy a nice pot , but was greeted with a major attitude by the old gentleman there. I'm assuming that is the owner. The rudeness was on full display right when I entered. I kindly left and told him I will never be back after that display. At one point I felt like he wanted to fight me because I said he shouldn't talk to customers that way. Please don't be fooled by who this man really is. I have told all my local friends to stop shopping there.
-
December 2023 by Jennifer C.
This is a cute store and I thought I would get a couple things for the holidays, but sadly I had to deal with an old gentleman I believe he is the owner. He was very rude and condescending towards me the whole time I was there. I haven't ever felt that uncomfortable in a store before! If he is going to deal with people regularly he needs to act accordingly. I will never again step foot in there!
-
September 2023 by Nat Harrington
I own a small nut roasting company and sold over $500 of products to Brentwood General in September of 2022. I was generous to give them a 30 day window to pay their invoice, but they were late. Over the course of the past 9 months, I sent multiple emails, talked on the phone several times, and it wasn't until I brought up legal action that I was finally paid for the products, in late August of 2023. If you are a business thinking about working with Brentwood General, consider making them pay up front. I have never had this experience with any of the other businesses I work with.
-
September 2023 by Leslie M.
I love going to this store for small lovely gifts. Their candle selection is very nice and the small gifts for all types of people are so sweet. The ladies that work their are always super nice and they have nice wrapping skills for gifts
-
June 2023 by Sam B.
This is a cute little shop on a corner of Montana Avenue. It has a small town vibe which I absolutely love. The outside of the shop had a beautiful bed of flowers and a gorgeous window display decorated for the Fourth of July holiday. Such cute decorations to display in your own home! The inside of the store was surprisingly smaller than expected but that added to its charm. I just came here to browse this time but I did find some nice items that would make great gifts!
-
February 2023 by Emma F.
Truly one of my favorite stores! And the absolute best store for gifts! Just ran in to grab a few gifts and both the woman working the front desk and the manager spent 45 plus minutes helping me get the perfect gift! Melissa (I believe the owner) spent time helping me try on jackets to make sure I found the right size for a sensitive gift for someone. She listened and made sure to take her time so I would be happy. She also helped me pick out baby gifts that were the right age! Both women were beyond helpful and sweet and the gift wrapping was perfect (not to mention included!) My go-to store for sure! Also all the AMAZING barefoot dreams items - how could I not love it?!
-
February 2023 by Jacob S.
My girlfriend just got home from shopping for baby gifts and a birthday gift for my mother. I have never seen her so impressed with a customer service experience in my life, to be frank, I'm extremely impressed as well. The manager sat with my partner for at least an hour and helped with very sensitive gifts. She was caring and heard her when she explained why the sizes for my family were as important as they are. This might not make sense to many reading it, but it doesn't need to. Just know that when you go to this store, you will be treated with respect, kindness, and graced with all of their attention and care. Thank you! Ps beautiful gift wrapping!
-
January 2023 by Jessica You
Super cute store we wandered into while walking by!I was drawn by the outside decorations and wanted to go inside.I liked all the little items but I didn’t need anything so I held back from purchasing.But I wanted to leave a review cause it was all so cute and the owner was friendly.
-
January 2023 by Ivan Magnorski
Beautiful and good price.
-
January 2023 by Jessica C.
Super cute store we wandered into while walking by! I was drawn by the outside decorations and wanted to go inside. I liked all the little items but I didn't need anything so I held back from purchasing. But I wanted to leave a review cause it was all so cute and the owner was friendly.
-
October 2022 by Hy Nguyễn
GREAT!!!
-
June 2022 by Selena K.
I had some errands to run on Montana yesterday and needed to buy a house warming present. This place popped up on a google search for gift shops, and since I make a point to buy local when possible, I decided to check it out. When I entered, I was the only customer. The people behind the counter were having a discussion about one of them who is apparently a good gift wrapper. They couldn't be bothered to ask how they could help, so after a few minutes, I decided that Williams Sonoma up the street could have my money instead. I understand that this could come off like I am being one of "those people". And maybe I am. But I also don't care. If the shop would have been busy, I would have not thought a thing about the lack of greeting and would have asked for assistance if needed. However, it was not busy. You would think think that in the face of the ease and price comparison ability that the Internet offers that little shops like this would want to shine in their customer service. It's the one thing that can really make them stand out. Clearly the Brentwood General Store doesn't subscribe to this theory.
-
March 2022 by Sam M
Great experience.
