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“Great shop, huge selections of bikes of all types, brands and models with competitive pricing. The staff are very professional and helpful, and were able to exchange the bike I purchased for a different size as the one I picked up was not the right fit. Very happy with my experience at Helen's, I'll be happy to give them my business in the future.”
“Nothing but amazing things to say. I got Jose to build me my dream bike. Needless to say he went above and beyond. Great guy, super nice, very helpful, knowledgable and knows what he is talking about. What else do you need other than that?!”
“I have been a serious cyclist for a few decades now. Over that time, I have had multiple bikes and multiple bike fitters. Nate is one of the best there is for bike fitting in SoCal.Nate's approach to bike fitting is thoughtful. He takes time to talk to you about your physiology and history of (if any) injuries prior to beginning the fitting. He even had me walk up and down the hallway to examine my gait and and identify any asymmetries that could translate to pain on the bicycle.Ultimately, I got a great fit from Nate from the bike all the way down to the precision cleat fitting. I try to see Nate at least once per year when I'm riding hard to ensure that my fit and cleat position remains optimal.Even better, Nate is not a "salesman"--he will treat you honestly and focus on the fundamentals of bike fit. I highly recommend Nate for your bike fit and cleat fit.”
“As a long-time cyclist in LA, I have noticed that everyone has a different 'favorite' bike shop and everyone has an equally scary horror bike experience. Fortunately, for me, my horror story led to my new favorite bike store. I was riding my new e-bike when it broke down. And when a 75 pound bike breaks down, you got big problems! The manufacturer recommended I talk to the service department at Specialized Santa Monica. I called Marcos and explained that I had no way to get my bike to the store; and he offered to come out and pick it up. He spoke with the manufacturer who agreed to cover all of the costs of repair...and the transport costs, as well. Although it took several attempts to fix the bike electrical system, Marcos offered to bring it back to me (to see if the problem was resolved) and if it wasn't, to lend me a bike until I was completely satisfied. Long story short, the manufacturer couldn't isolate the problem and agreed to give me a brand-new bike. Marcos delivered the new bike to my home and personally fitted to to me. I could not have asked for better service!”
“Excellent service and friendly staff!I made the mistake of going to some other bike shop across the street and had a terrible experience, so glad I found Bike Shop Santa Monica. Now I know where to go next time!”
“Amazing bike shop. Great selection of bikes. Staff is friendly, knowledgeable, professional, and extremely helpful. The owner helped us find the right bike and was very generous with his time. We are super happy with the bike and have been riding it everyday. Highly recommend to anyone and everyone!”
“This shop is the best in the city! I had an issue with my tire going out on me three time in 48 hours and they went above and beyond and fixed it without double charging me when it was clearly inexplicable as to why the tire kept going on me as soon as I would leave.
Everyone in the shop is kind and helpful and I know I can rely on them in case my bike has any issues. I highly recommend them!!!”
“Hello, on Wednesday I finish the bike route from Vancouver to San Diego (Pacific Coast) and I fly from Los Angeles to Spain with my bicycle. I wonder if you will have a box for me to pick it up between Thursday, October 12 and Monday, October 16 October, to be able to take the bike to my country (Spain), that's how I did it to come and they were able to save me a box in a bike store to take it to the United States, can you please tell me if you have a box? Please do not throw it away and I will pick it up, the approximate measurements are 135cmx75cmx25cm, it would be a great help for me, thank you very much.”
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“Expert mechanic Newton can do it all. Transformed my old Electra into a flying machine. On time. Well done. If you go to Bikr Ambulance they will take care of you. New and used bikes for sale”