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January 2024 by Bj Durie
Thought my check was fraud, and tried to embarrass me in front of other customers. I was going to be petty about it, close the account, pull out, but sometimes you have to be the bigger person and let horrible customer service just be horrible and walk away.
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January 2024 by Crystal S
The bank is generally understaffed in tellers and bankers and service lines are not ideal, but Victor Aguillon’s services are outstanding and he’s the reason I continue to stay at this bank. Competent, thoughtful, thorough banker. The bank is lucky to have such a dedicated member to the team.
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August 2023 by Mohsen Hassanzadehmahaei
Horrible customer service!Very rude manage , avoid this branch as much you can .I wish there was negative stars.
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July 2023 by Antonio Badrani
This branch should be close and done with it.4 tellers but 45 waits for business visit!!
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July 2023 by Yamit Florentin
Waste of time. Long line. More tellers. If you go to any other bank, Wells Fargo, Capital One, or Chase, you will see up to two people waiting.BOA, Hire more people! Only have some of the tellers take their lunch break all at the same time! Do what you must to provide your customers with the best customer service. We are worth it. We let you guys manage our hard-earned money. We deserve better service.
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May 2023 by Evan Nicholas
No longer open regular business hours, and never open more than 2 windows. Long waits can’t be avoided, even if you’re preferred rewards.
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April 2023 by Linda K.
I'm a very long time Bank of America customer. I have followed Victor Aguilion to this financial center from a nearby branch. Victor and the entire staff at this location are extremely professional, pleasant, & responsive. They have dealt with the "challenges " of the last several years with professionalism, patience, & consideration. Victor helps customers with various financial questions, problems, & issues in an extremely professional & patient manner. Many customers from other locations have followed Victor to this branch because of his calm & patient demeanor, vast banking knowledge, & concern for each customer. I value my long-time relstionship with Victor. We have been through various ups & downs in my financial life. We meet regularly to ensure that we have a strategy for handling various financial challenges that occur. The peace of mind that I have from our meetings is priceless. I'm very grateful for the banking relationship that we have.. I hope that Management acknowledges this staff for the outstanding Bank of America employees that they are. I'm proud and honored to be a lifetime customer of this branch. :)
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March 2023 by Yuriy Boyko
Started charging monthly maintenance without notification with 0 fee account
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October 2022 by Ani G
I have experienced a great service here and SPECIAL thanks to Victor Forondo. He was very kind, professional and helpful. He answered all my questions super patiently and walked me through all the things I wanted to learn how to do.
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September 2022 by Ani Grigoryan
I have experienced a great service here and SPECIAL thanks to Victor Forondo. He was very kind, professional and helpful. He answered all my questions super patiently and walked me through all the things I wanted to learn how to do.
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May 2022 by A Z.
Terrible service. We have 3 business and 2 personal accounts with boa. Needed to add authorized user on 2 accounts. Customer service rep refused to see us without prior appointment. Branch manager also refused to talk to us citing that she was on the phone.
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May 2022 by JoSeph D.
I've been banking with BOA for over 30 years and have never received such poor customer service anywhere much less a a bank. I've been coming to this particular branch to get quarters for over three months and sometimes they have rolls of quarters and sometimes they don't. No big deal. This past the three different associates told me to come back on three separate days for the shipments of quarters. When I would come back those days - nothing. I came in today because I was told earlier in the week to come in on Thursday afternoon because that's when they get a shipment. When I went and they told me they don't have any quarters I then asked why have I been told to come back on specific days when there's no quarters. That's when assistant manager Carmen Nario decided to jump into my conversation with the teller to inform me they don't have have quarters and that they would never tell me what days to come back because it's against policy. I proceeded to explain to her that I'm not upset there wasn't any quarters but that's if that's is the policy then as a manager she has failed to train her staff appropriately because they've been telling when yo come back. She then asked me up name the tellers who told me that. I found that unprofessional Tia so me that out loud. This conversation she was having with me was from behind her desk 20 feet away from me. She never even attempted to get up and talk to me and hear me out. When she was done with me she decide to end our conversation by saying "Have a nice day" and then out her head down and not acknowledging me anymore as I was still making my point about being told to come back today. Terrible terrible customer service and for a manager to be like that no one the tellers are not trained properly. I filed a complaint with corporate and I would encourage others to file complaints with corporate by calling the customer service number. The poor service at this behave needs to change.
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April 2022 by Alaric Wyatt
We were hugely assisted by Tedi, who was relaxed, very well informed, patient and resourceful. As Brits, we did need help and he was just excellent. Five stars no question. And thank you.
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February 2022 by Maya Ammar
This is honestly the worst bank I have ever been to. I have never given a negative review in my life but this one was well deserved. I came in today with an appointment at 2:30 to open a bank account and cash a check, I did not leave until 4:15!! Victor was the only person there who was extremely kind and helpful, everyone else who horrendous and the service was abysmal. I understand places are understaffed but this had enough lazy people, management should look into why this places has so many awful reviews
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November 2021 by Marcia Fierro
I have used this Santa Monica community branch bank for years, and like most banks they have their highs and lows, some good staff and poor staff. But certain managers remain the same, helpful and caring.
