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March 2024 by Dave Keliher
We purchased a mattress today. But it was not just any mattress—it was an Avocado! (In case you’re wondering, how anyone can sleep on an avocado, well, a few years ago I did try that and I learned to never drink more than two margaritas a week.) To sleep in an Avocado is easy—as long as it’s an Avocado mattress! We stopped by the store on Montana and were greeted by Julia. (Hope I spelled that right.) What a pleasure it was to work with her. I had a lot of questions. I had read the Consumer Reports review. (I love Consumer Reports! And they give great reviews of the Avocados—but they only talk about two of those offered for sale. And there are a lot more that deserve mentioning.)I had been shopping for two months. Watched Youtube videos on types of mattresses, and various manufacturers, and visited many stores.I quizzed Julia pretty extensively and she is very knowledgeable and polite and patient.As for the beds—they are so comfortable. I thought they were made from the wings of angels but they would never do such a thing like a harm an angel. Or anything else. They are very green.Back to the beds. The beds are great, the pillows are great, and the beds are guaranteed for twenty-five years so I plan on willing it to my Aldabra tortoise. (They live to be 150 years so he will get a lot of use out of it. Maybe I should leave him some extra cash so he can purchase another one. He will be 100 next year so he might need at least one more.) But the one i purchased will provide comfort and a great night’s rest for the rest of my life. What a way to go.Hugs and Peace.
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March 2024 by virginia Brown
Sierra is extremely helpful and has always gotten back to me superb service.
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February 2024 by Alexander Korbonits
5-star experience shopping with Cerome. He helped us pick out the right mattress for our toddler that will be much more comfortable than her infant-only mattress we had. We love the organic materials and our baby is much more comfortable sleeping on her Avocado mattress. Which means we all get more sleep!
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February 2024 by Jennifer Schwartz
Great service
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February 2024 by Richard Michaelsen
I'm hooked! Unquestionably the BEST beds & bedding I've ever experienced. Do yourself a favor - drop in and meet Sierra at the Montana Avenue store - she's extremely bright, kind, patient, and knowledgable. Thank you, Sierra!
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December 2023 by Luke Massman-Johnson
Sierra at the Santa Monica store treated my wife and me to such a wonderful shopping experience! Extraordinarily informative, super friendly, and low pressure. She explained the multitude of construction materials and options, and methodically had us jump from bed to bed to bed while logically narrowing our comfort and budget choices to the final selection. We have been to a number of other high-end mattress houses before and since, including the top-of-the-line from Saatva and Room & Board, but Sierra's sales help was far beyond anything we experienced anywhere else. And in the end, for our priorities of extraordinary comfort and highly sustainable materials and manufacturing, Avocado was by far our favorite. Thank you Avocado and Sierra!
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December 2023 by lewis mark
Bought a mattress last week, got an email and receipt immediately stating "tracking information soon to follow." Its a week later. No tracking information no response from Avocado no one knows anything about my order. Shoddy unprofessional hacks run this company. It may be a great product but their operational skills are worse than Third World.
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November 2023 by Robert B
After doing our online research (organic/natural/made in LA/highly rated by CR), we decided that Avocado was probably best for us, but the in-store experience left no doubt. Sierra M. greeted us when we popped by on a Monday afternoon and we were immediately put at ease that this was not going to be a high pressure sales pitch. Sierra took us through the entire line of Avocado mattresses, as well as, the history and ethos of the company, while we tried each mattress turning from side-to-side. Sierra’s savant-like knowledge of Avocado, mattresses, and sleep is impressive. She helped us choose a new mattress, but also helped with tips to make sure we get the very best night’s sleep possible. Ordering/paying was streamlined and easy and Sierra explained when and how the various items would be delivered (and everything has happened just as she said). 5 Stars and 2 thumbs-up. We wish all shopping and buying experiences were this great.
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November 2023 by Jeffrey Matthews
This is my second AG mattress purchase and the first I have done speaking with customer service to complete the order. My sales advisor was Sierra and she made all the difference in the world in bringing me up to date on the AG product line. Sierra was professional, not at all pushy, and really knowledgeable about the product.The mattresses' are incredible, which you already know if you are reading this, but Sierra's help gave me the "push the button" confidence to make another purchase. If you call and she is your service rep, tell her I said hello. You will not be disappointed with your purchase.
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October 2023 by Leslie Lemm
We go to the king size luxury organic mattress. We also ordered the box springs (foundation). When the foundation was on the bed with our frame, it was just too tall to get into (I am 5’10). Avocado is extremely gracious, and we found an organization to donate the foundation too, and they refunded our money immediately.We love our new bed! We love the firmness and support. We love the fact that it’s natural and organic and it doesn’t have any funny smell. We couldn’t be happier with our investment.If you’re considering a new bed, definitely consider the avocado!
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October 2023 by Gina Ann Riggs
Sierra was so helpful in assisting my husband and me choose a mattress. She was knowledgeable without being a typical pushy salesperson. The store was beautiful and inviting. We’re looking forward to receiving our mattress!
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October 2023 by Tamra Kay
I called a customer service number to ask them to put me in touch with their store in Santa Monica so I could verify in-store inventory. He took my information and the store called me back in less than 20 minutes to confirm they had what I wanted and would hold it for me. In-store service was excellent, efficient and friendly. And to put the experience over-the-top, how often, in LA, do you find a parking spot immediately in front of your destination ????
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September 2023 by Julie Slayton
I had the most amazing experience at Avocado yesterday. A few things that I really liked are how they do not sell based on commission so there is no press to buy. They give you time to walk in and welcome you and ask what you are interested in. The person who helped me, Sierra, was incredibly knowledgeable. She invited me to try the out each mattress, giving me an understanding of what makes Avocado different from other mattresses. She told me what I should be thinking about as I tried each and she did not pressure me to decide. Because they are not commission based, she created my invoice and then gave me the room to purchase online. I brought my husband in today and had the same experience. No one pressured me to make the purchase and after a successful visit, I bought the mattress online. I am super excited about the arrival of the mattress and highly recommend this location if you are interested in checking out Avocado mattresses!
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July 2023 by Greg Bernstein
Julia, the person we worked with, was extremely helpful and friendly. She certainly knows the product and answered our numerous questions about the bed, shipping, the return policy, pickup of our old bed even without the white glove delivery and other things. The store has all the models and variations to try out. When we went into the store, we had our plans set on one model, but after trying them and listening to Julia we realized a different one would be better for our needs. We were torn between the Avocado bed and another manufacturer but ended up ordering the Avocado . We will see if we picked correctly
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July 2023 by Kyle Murakami
Such a great experience learning about Avocado's mattresses and trying them out in person to decide which was the best for us. Julia was extremely friendly, understanding and helpful.