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March 2023 by Tom Larson
Very helpful and knowledgeable. Will be back.
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March 2023 by Google user
Very helpful and knowledgeable. Will be back.
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March 2022 by Brandon Sachs
Really friendly and helpful, thanks!
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December 2021 by Halle R.
Had a great experience buying my new TV and mount and getting it installed. Would definitely contact Tan for my next TV. Very competitive price. Great follow through. I highly recommend.
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May 2021 by kathy l.
I wanted to buy small when the time came to replace my TV. This company came highly recommended and I was not disappointed. Tan helped me choose the right smart TV and the two techs who brought it to me a couple days later and installed it on the wall were first rate. They did an expert job, cleaned up after themselves and trained me on how to use my first-ever smart TV. I highly recommend Audio Video City!
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September 2020 by Daniel P.
Audio Video City was incredible. Not only were they the only store in town (believe me, I looked) that had the product I was looking for, but Tan walked me through all my concerns on the phone and then without prompting offered to send my purchase up with a delivery that was about to go out, saving me a trip from Van Nuys to Santa Monica. Can't say enough good things, and I will definitely be back for any AV needs
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January 2020 by Christopher Stephens
*Not* a storefront, and door was locked during supposedly open hours.
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May 2019 by Dan O.
omg. These guys are awesome! I was looking for a particular Klipsch center channel speaker for months ... and these guys had it! Tan was so accommodating and fair. They even delivered to my work. Best customer service I had experienced for years.
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February 2018 by Debra W.
Don't go anyplace else if you want to buy a tv! Jeff, who is the one who takes your order also installs the tvs. Incredibly efficient and reliable! Has a lot of patience and won't leave until you feel comfortable using remotes!
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February 2018 by Roger S.
If you go any place else you're wasting your Time...(ESPECIALLY the big box stores). Tan gives personal attention and will sit you down and carefully go over all your options. He follows up with customer service years later and even remembers you by name!!! (try doing that Best Buy!!) If you have any difficulty just call him up and he fixes it (haven't had much luck with Best Buy on that either)....... Do yourself a favor.......don't go anywhere else!
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September 2017 by Marlene R.
AVCity is so unbelievable, their prices are good, the service is amazing. Anytime I have had a problelm, Tann takes care of it....usually it is something I have done wrong. Jeff the tech guy is great. He says he is going to be there at 10:30 that is when he is there. He is very polite and respectful. These are the reasons they get 5 stars in my book!
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May 2017 by Andy L.
Tan was able to squeeze my rear speaker installation in at the last minute on a holiday Monday. The professional he sent did a very nice job. I wouldn't hesitate to use them again.
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April 2017 by Chris M.
My experience with this company was outstanding. After a call and discussion with the owner, I knew exactly what I wanted, was given a fair price and to top it all off, the Parasound amp and preamp that I bought were special ordered and HAND DELIVERED to my door 3 days after placing the order! I have never experienced this before. I will be contacting again for repeat business. To be fair, I never stepped foot into the store, but I can tell you customers are taken care of and everything that it said will be done is. Thanks!
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July 2016 by Trevor S.
so, this isn't really a store. its an office converted into a shop, and is about the size of a studio apartment. I was expecting a real store with new gear, and its actually a bunch of used equipment. If that's your thing, this place could have some good used finds for you.
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June 2016 by Nick S.
Best customer service I may have ever had. I went in to buy a pair of Monitor Silver 8s and they misquoted me the price - they quoted me $300 less than they should have. When the guy's brother came back into the store he told him he had quoted from the wrong model - however even though I offered to pay the higher price he said no, it was their mistake, and they would only charge me the lower price. This isn't because they are up charging - I looked online and the best price I could find was indeed $300 more than what I paid. WOW. Now that is customer service because they could have very easily just told me it was too bad and I had to pay the higher price. They are very nice and knowledgable. While they are in an upstairs office and have a limited amount of equipment in the floor, if you know what you want, or have ensured they carry the brands you are looking for, then this is the place to go. Even if you don't know what you want you can wander in and check out what they have and give a listen/watch (they do have probably 20 or more speaker types you can check out). I will make all my future audio purchases from this store. I'm a new top fan.
