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November 2023 by Carly H.
Amazing and fast service!!! Very helpful and kind staff ... will definitely come here again when I need new tires
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November 2023 by Kate E.
They were wonderful took the screw out of my tire and fixed it in no time they were friendly and helpful.
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November 2023 by Rock L.
Great service patches up my tires in no time. Free repair since it was dead center. Will definitely come here next time for my tire needs.
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November 2023 by Lisa G.
I bought tires at the American Tire Depot in Paso Robles, CA. They did not do an alignment- and suggested that I go to a local store to have that done. I went to the store on Lincoln blvd in Santa Monica. I was very upset when they charged me $100- yet I was assured by the other location it was included in the cost of my tires. Turns out this is SCAM- they scare you into believing you're going ruin your new tires UNLESS you get an alignment. I fell for it and so did my husband- BEWARE. Do Not Fall For This. Check this out on Youtube:youtube.com/watch?v=Ja3-…
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November 2023 by Mal C.
I needed a tire alignment, so I scheduled an appointment. But when I showed up for the scheduled time, the guy working the desk said they were so backed up that they wouldn't be able to get to my car that day. What's the point of scheduling then? Added one star because the guy at least offered to come out and look at my tires, which he confirmed needed an alignment. I ended up going to Stokes, which was more expensive but helped me right away and were efficient and professional. If you're going to use American Tire Depot, be sure to schedule an early morning appointment.
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November 2023 by E. G.
Not the service I expected, after replacing my tire sensors which said to be needed I was advise to drive for 5 minutes and it would clear. It did not, went back the next day instead they said to scheduled an appointment. I did for the following week, went in and they said they were backed up and would be able to look at my car. I went where my tires were bought and they said sensors are good, so it's a programming error by the shop replaced. Now I am getting the run around called headquarters twice, they said they would reach out to store and follow up. Still waiting, my advice GET A SECOND OPININON. Before purchasing ANYTHING HERE! NEVER RETURNING. THANKS FOR GIVING MORE GRIEV THAN PEACE OF MIND!
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November 2023 by Ben Weil
Terrible customer service, no consideration, not helpful, and charge you based on what they feel. I highly recommend not coming here and I have been dealing with cars for many years. Manager named Freddy doesn't care and with you you are right but there's nothing you can do.
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October 2023 by Stephanie Mosley
I had a great experience today getting a nail out of my tire, and the customer service was professional, efficient, kind and welcoming! Since they took the mail out and mended my tire for free, I’m definitely going to be coming back for realignments and anything else that my tires need. I HIGHLY recommend them!
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September 2023 by Gary G.
Don't be foolish and waste your time with this place like I did. Ordered four new Michelin tires and scheduled an appointment a week in advance (received confirmation email etc). Took time off from work, showed up to my appointment on time only to be told that only one tire was delivered and that the other three wouldn't be delivered. When I asked why nobody called me to give me a heads up, the employee's response was "not sure". The guy seemingly could care less about the inconvenience, nor did care to remedy the situation. He then told me that he could order me four different tires but that I wouldn't be able to get new tires that day. Now why would I do that after wasting my time? I don't like writing negative reviews and understand that sometimes employees can wrongfully misrepresent businesses. So, I called to speak to someone above him in hopes of resolving the situation. However the unprofessional employee informed me that he was in fact the manager and to "call corporate" if I wanted to make a complaint. If you say so. I then called corporate and spoke to a person named Destiny who took my complaint and was extremely apologetic (five stars for Destiny). She said that she would pass along my complaint along to the district manager and that they would call me back. Sadly, this was a few days ago and I have not heard anything. So here I am. Like I said, just don't waste your time. There are plenty of other businesses to support in the area.
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September 2023 by Barry T.
One of my tires PSI went down from 43 to 35 (normal for this car is 45) within a few days so I scheduled an appointment for a tire rotation as well as for them to check whether there was a tear or a nail in my tire. I made an appointment and got in on a Wednesday at 9AM. The service manager looked super hung over and disinterested. I told him about my tire and he said they would check if there were any tears. I picked it up after an hour and they said everything was fine. They had pumped it back up to 42 PSI and he said he had check to ensure that the tire was in good condition. As I drove it back home the PSI went down to 35 again. The next day when I drove it to take it back to the service center the tire popped which nearly caused a car accident as it was on the freeway going 80 MPH (To get to this location from my house I needed to drive on the freeway). I towed it to a different tire center and they said there had been a nail in it which caused the PSI to drop in the first place. This was obviously not detected at the American Tire Depot even after I warned them three times about it.These staff at this location are clearly negligent and their lackluster demeanor had me concerned about the quality of care that I would receive. I would highly recommend not visiting to this negligent location. Especially since I had mentioned to them about a potential tear or nail on this tire THREE times and each time they waved me off thinking its not a big deal.
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September 2023 by life is good
I had a terrible experience. In order to save $ and not to take my car to the dealer I stopped over and asked all about what they would do and they gave a a quote of 30% less which sounded fair, and they said they will not do some of the works if not needed so they're may be more savings... I was happy ?. Left my car and in about an hour I get a text with new estimate bof over what dealer would charge .... I said no and I will come get my car, and when arrived they charged me for work claimed done $300 ... I had no choice but to pay. When picking up my car I talked to the mechanic and he informed me of charges for things they didn't do ..? .. so I confronted the slaes rep and he said OH ...ok wait 45 min , must have been overlooked...... REALLY ?SO I AM OUT $300 ANS NOW HAVE TO GO BACK TO THE DEALER....I WILL NEVER GO THERE AGAIN.
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August 2023 by m7467689
I made an appointment for 10.30 am and chose to wait. I got my car back at 3pm. It's an awfully long time to change two tires. The price of tires is really low here, but it is better to buy and change elsewhere.
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July 2023 by Joe W.
I am completely sold on this place. Not only are they super professional and prompt, twice now they've patched up my tires (there's construction going on on my street) free of charge. I wouldn't think of getting tires anywhere else because I totally trust them. And that's rare nowadays. I live two blocks away, but if I were ever to move I'd make the drive here.
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July 2023 by Wayne W
I made an appointment to get my tires changed, and what a waste of time of a tire shop. The shop was empty and I was quoted a 3 and a half hour wait. When I asked the attendant if people waiting in store would be prioritized vs people not waiting at the store, I was told that the people not waiting at the store are still waiting, just in their house. What kind of a backwards mentality of a business promotes this type of inefficiency? With all the other available tire shops out there, I highly recommend a different shop.
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July 2023 by Deirdra MacIntyre Cowen
The location on Lincoln, Blvd in LA was so helpful with replacing all 4 tires on my SUV today. They also did an alignment & my car feels so much better to drive now. They helped me pick the right kind of tire for the weight of my car & the type of driving I do, that was also in my budget. The job was completed in half the time they suggested, which was great. The staff were friendly & fun. Overall a great experience. I will definitely come back for all my tire needs in the future! Thank you so much guys ?
