ALDO is a destination for accessible fashion footwear, handbags, and accessories. The store on the 3rd Street Promenade in Santa Monica features everything from heels and dress shoes to sandals, boots, sneakers, and tennis shoes. Customers describe it as a favorite store, noting great shoes, sales, and discounts. Multiple reviews highlight wonderful, great, and above-and-beyond customer service. Staff members are consistently described as friendly, professional, helpful, and kind, with the best attitude. They greet customers, help them try on multiple pairs of shoes, and offer honest suggestions about style and comfort without showing negativity. Teamwork is also noted, with co-workers pitching in to assist. Shoppers report great experiences, ending up buying multiple pairs of shoes and other items. The overall service and the availability of versatile and comfortable styles lead customers to specifically recommend this location and state they will definitely be back.
Stephanie is the best! Her customer service is excellent!
Is there an Email for a special request at this location?
June 2025
I was helped by Stephanie here at the Aldo on the promenade wonderful customer service great shoes and I got a discount this is the store to shop. Her customer service went above and beyond. As a matter of fact I'm going home to get more money to come back in order two more pairs of shoes check it out
April 2025
From the minute I walked into the store, Miyara greeted me with the best attitude and proceeded to help me try on multiple pairs of shoes. Of which I bought two. Great service!!
