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March 2024 by Carolina B.
I had an extremely unpleasant experience at a 7-Eleven location that I feel compelled to share. While trying to purchase a lotto ticket, an employee, later identified as Jackson by his co-worker Alex, addressed me in a completely unacceptable manner, using a derogatory term (FUCKING B**!) that I found deeply offensive. Such disrespect and unprofessionalism are not what I would expect from any establishment, especially one I have previously visited without issues. It's disheartening to encounter such behavior, significantly affecting my view of this store. The situation worsened when the machine failed to read my ticket correctly. Jackson, instead of offering calm assistance, began to blame and yell at me, insisting it was my fault. I attempted to explain that the malfunction of the machine was beyond our control and requested that he not blame or yell at me. This incident has left me deeply disappointed. I hope the management takes this feedback seriously to ensure all customers are treated with the respect and courtesy they deserve. P.S.: I was uncertain if Alex was truthful about his co-worker's name, so I took a picture to document the incident.
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March 2024 by Andre B.
I came here looking for some Chile lime flavor potato chip lays. He told me there was none left. I then looked around and found one. This is a sign they do not keep track of their inventory. I almost bought a inferior product instead. Me as the customer should not have a better idea of the inventory than the staff. My friend ordered some chicken taquitos and he bit into beef. I am glad he did not have any allergies or religious concerns because that will F people up. Having a single 22 year old as the only person on late nights is cutting corners and a recipe for disaster. It's quite clear someone needs to give a damn about the products.
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February 2024 by Melih
Can not even use drink machine since they mixed wrong soda agag
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January 2024 by Chris Newcomer
This 7-11 needs to be shut down. Not only does it decide when it wants to open and close and random times (says it’s open 24 hours ) so few places around for people who are working or just getting off work to get snacks and drinks. Not only that there were Homless people and verman around. Maybe that’s why they were closed. This 7-11 should be shut down and a store that cares about the neighborhood should open. SHUT EM DOWN!!!!
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January 2024 by Yosemite
Lazy workers lock the doors as soon as the sun goes down.
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December 2023 by Mauricio S.
when I went to the door it was lock and the guy told me it was close @4:05 and I told him it's says 24hrs open, he brushed me off and ignored me, moments later someone pulled up and when they got to the door he open it for them,WTF!!!
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November 2023 by Nick San Angelo
Came here on 10/26/23 at 2:50 AM and the doors were locked and the employee was standing behind the counter and refused to let me in and wouldn't say anything other than stare at me. Definitely not coming back here again
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November 2023 by EDDIE GOMEZ
Why is this 7-Eleven closed at 1 am. With no reopening until 6 am. I thought the store was 24 hours. It makes it hard for Uber eats Deliveries. It was a waste of my time to try and pick up a delivery. If you're not going to be open remove yourself from the Uber Eats platform. SMH.
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October 2023 by Brenden B.
Stopped here for some gas, it was pretty fire cuz they had gas. Also got to clean the windshield.
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October 2023 by Jennifer E.
Clerk at store was extremely rude to me buying a lotto ticket. I'm not familiar buying them. He immediately printed quick picks and didn't ask if I wanted my own numbers. I told him I ok, but I wanted to pick numbers. A nice man inside said, you should have ask her, and started yelling stay out of it. I said he was just at being polite. Then he starts screaming, "She's wrong! She's wrong!" ( I had already told him I would buy those) Then he turned his rage on me. I said," In the past I would have been ask." I ask for the owner, and he said he was the owner, and called me an old lady. I told him he should not be in a position of customer service and he smiled and said, " Fuck you, old lady" again. I replied the same to him. The older clerck behind the counter tried to defuse the situation, and was polite. This clerk should be fired. I have worked in a position of customer service for forty years, and told the clerck in the beginning of this transaction that I would go ahead and buy them, even though it wasn't what I wanted. Fire this rude, and arrogant person.
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October 2023 by Kimberly H
Very small, there is parking, but the lot is FULL of homeless people, they’re plying classical music to keep them away but clearly doesn’t work. Didn’t feel safe here, the store is small and dirty, and the employees are far from friendly. Will not return or recommend.
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October 2023 by Ann Hale
NOT open 24 hours. Please update google info. Place is also dirty and staff rude.
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September 2023 by Z.S. H.
7-11 really needs to invest in some security. All the locations have issues but this one is particularly troubling. Every time I go, there are multiple panhandlers hollering at me, addicts nodding off in front of the door, and tonight there was a scam going on where some girl was crying and claiming they stole her last 3 dollars. They were having a yelling match as I was trying to check out. As she was distracting them and holding up the long line of customers, someone else shoplifted while wearing a Halloween mask. I waited outside in my car and saw them go around the corner together. A minute before that drama happened, a different homeless woman came in begging for a cup of free coffee and refusing to leave without it. There is constant drama here, and crime is common. Every single time, something happens that makes me feel like society is falling apart. It is really heartbreaking but these Santa Monica 7-11s need security and I don't know why they don't have it. The stores have become places that attract these mini skid row communities outside.
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August 2023 by Andre Bailey
LOVE GOOGLE SEARCH ITS THE BEST
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July 2023 by David Ramirez
They tried to acuse me and I had to snatch my money back.
