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August 2024 by Christine Ortiz
Very helpful and nice
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August 2024 by Petra Chappell
We went in to the Santa Maria location Sunday there was a situation where the women wanted us to open some randome account that we didn't have from a different company but we didnt have another company is which we were going with Xfinity.
I'm legally deaf, I have Autism as well as CPTSD so I didn't go in at first however when the women was giving my husband to much trouble I went in to address the women who she said her name was Anna when I asked why she was asking for some random accounts I let her know that the fact we were going there to opens two phone line and it should be understood we didn't have another account anywhere else.
This women continues to throw her body around and
roll her eye, I let her know I had a few disability and need little more clarification and also eye contact and not laughing every little while since I have to read her lips. She continues to laughs. So I asked for the manager she took a long time so I walk over to where they were and the manger who was very aggressive yelling at me how I don't know his life and how his brother was special needs and how I needed to shut my mouth because I didn't know where he came from when all I said was that I had autism and deaf so my tons aren't going to be at their level.
He refused to give me his supervision name as he said he didn't have one so I asked for the district manager. I had no clue why we couldnt pay for our stuff get our new number and Walk out. They also refuse to let get uspay for a case and screen protectors as the manger mentioned best buy had them.
We left and went to church the phone that should have been activated but was not.
So my husband left church from the north side of Santa Maria and drove 15 minutes away back to the Xfinity store and when he entered and told the manger his phone weren't even connected to the Xfinity networks, while my husband was there he mentioned how he didn't appreciate how his customer service was to his wife who had autism and being legally deaf and the manger decided to mock the situation and continue being absolutely foul with his customer service and human decency to others.
I have spoke to attorney and this fall under discrimination act there for ill be following through with a lawsuit for discrimination towards my disability
Not all people with disability have the same support needs. If you consider going to Xfinity I would chose a different location to go since the Santa Maria office is not proper training not to discriminate.
And I literally had a be kind autism support shirt on when I first walked on. Please don't support these workers if you support Autism. It's people like them that make individuals with any disability feel worthless. As of me being deaf isn't Enough.
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August 2024 by Victoria Law
Cost of service is way too high. That's why I switched. Also, their internet/wifi is not as good as it should be. It would switch on & off at the worst times, like paying bills, Zoom meetings & the phones. Not very reliable network.
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June 2024 by Chris Arteaga
Literally impossible to watch the Dodgers if you are an Xfinity customer. Sure, Xfinity will sell you a half dozen premium baseball packages—all of which will black out the Dodgers games.
Worst cable service ever.
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June 2024 by Carlos Guzman
Excellent ?
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May 2024 by tara hoffmann
Cesar was so calming and helpful when I thought my account had been compromised. Natalie spent extra time helping me get my landlines converted. I am amazed at how quickly they can figure things out! Their boss is the best and they enjoy working there, a huge plus, that makes a difference jn the excellent customer service they provide!
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April 2024 by Randy Lee Misner
The staff at Xfinity is very helpful, courteous, and professional to help you with support. We were very pleased with the help we received.
The Xfinity staff is very helpful, courteous and professional in helping you with your support. We are very satisfied with the help we received.
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April 2024 by Magy valerio
They are very deceptive, they say that there is a 25 plan and then the price increases every month, they steal a lot of money
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March 2024 by dawn Fylstra
My wifi never works. It goes out daily and always needs some kind of manual reset. VERY UNHAPPY WITH SERVICES. Will probably be switching to verizon
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March 2024 by Tad Bixler
Not a lot to say. I was just canceling cable TV. The staff was friendly and helpful.
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January 2024 by Sandi Taeckens
Don't work with phone requests. All internet, I'm not on the internet. Oh well, my bad...
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January 2024 by Daniel McGill
I am about to cancel my service because after three days and dozens of broken promises online and on the phone nothing has been done to resolve my issue. It is clear to me that Xfinity is not communicating my issue to the local office or what is communicated is not being acted upon. I have not visited this store and Xfinity has not told me this is necessary. I will visit to cancel my service if my third day in a row of waiting for a technician is useless. I recommend customers consider the atrocious online and telephone service from Xfinity before signing up.I am adding the following…The last call from Terry made things happen. He responded to my posting a poor review on the local Comcast store.Dozens of calls, hundreds of repetitive turns through dozens of phone trees seemingly designed to obfuscate requests for real people, a half dozen missed appointments, multiple promises to return phone calls that are still not happening--all of this taking over four days and perhaps a dozen hours of effort were completely useless.The technician, Daniel, who finally showed up only needed 15 minutes to replace on exhausted splitter and filter. He gave me his local manager's phone number, called him, and both encouraged me to call him directly, not Xfinity.I suggest you shut down your online tech support. You wasted a lot of your human resources on a fleet of polite phone techs fielding requests and making silly promises that were never kept with their hands tied behind their backs.Not one said they could contact the local office or give any consistent explanation for Xfinity's service failure, except to say that the previous customer service rep was wrong. One even offered to file a complaint on a coworker. One suggested I cancel Xfinity. Tasha, on the fourth day of no resolution and broken promises, lectured me on how I was speaking to her inappropriately.Her understandable frustration is a result of Xfinity creating a hostile workplace BY DESIGN that harms their employees and customers deliberately.Customers beware.After posting this a technician from the local office knocked on my door and recommended that going forward I only use the local store. His name was José and I appreciate his outreach.
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January 2024 by Michael & Paulette “Crestline Refinishing”
I give the Santa Maria Xfinity store a 5 star rating because of their staff. Most utility companies make you call or email them when there is a problem. When I have an Xfinity issue, I go right to the people. They are well trained and work hard to fix any problems I might have. They are also very nice.By the time I drive across town, sit down with a tech, solve the problem, and walk out the door, I will have dealt with my issue faster than I ever would have on the phone. I hope the Corporate heads realize how good these folks are in our store.Just so you know, I'm a talker, and it's still faster. Thank you, Xfinity, for this. Please don't ever shut down your Santa Maria store.
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December 2023 by Les Lie
Josh was super helpful. Lompoc store wouldn't help me out but Josh was able to take care of what I needed with no issues. Thanks again Josh! ???
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December 2023 by Larry Price
Had to wait a long time.
