The Xfinity Store in Santa Maria, CA, located at 685 East Betteravia Rd, offers a range of services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments and pick up or exchange equipment at this location. The staff is known for being helpful, courteous, and professional, providing quick and effective support for various issues. Many reviews highlight how staff members, such as Cesar, Josh, and Francisco, go above and beyond to resolve problems and offer calming assistance, even when situations are complicated. Customers appreciate the direct, in-person help that often results in faster solutions compared to phone support. The store's team is well-trained, friendly, and enjoys working there, which contributes to the excellent customer service. Some customers mention that the staff is patient and spends extra time helping with account concerns, landline conversions, or troubleshooting. Overall, the store receives high praise for its helpful staff and efficient service, with many customers expressing a strong desire for the store to remain open due to their positive experiences.
Great customer service from K and the manager of the store very professional and kind
February 2025
There was a minor mishap with a previous order, and Josh and Francisco were so helpful to reconcile everything! I was definitely NOT a happy camper at first, but I left feeling so grateful that I needed to thank them again here with this review.
December 2024
Wait was going to be long and there's no numbering system. So I asked the guy who took down my name, and he said I'd be better off going to Geek Squad. So I did and they were great. In Best Buy and solved my thorny problem for free.
