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March 2024 by Ari R.
Horrible customer service. Starting off with "the greeter" Abel is his first name no smile as we walk in nor a hello, more like we were bothering him entering the store. Very disappointed and dissatisfied with the continued poor customer service of this store.. Abel "the greeter" didn't bother to look up my account until I told him I wanted to file a complaint. I wanted to purchase a charger he said the wall is over there if we have it. Didn't offer to help me find it he was to busy texting or pretending to be working on his phone. There was no line, no one waiting in the parking lot for the most part was empty but he said if I wanted assistance it would be 40min wait. He had major issues with me asking to speak to a supervisor I literally had to stand in front of the door where employees come out from to try and speak to a manager even then the employees that came out were like speak with "the greeter" after he repeatedly refused since I wouldn't give him my phone #. If a customer wants to speak to a manager or supervisor I don't understand why they would hesitate. I have been a customer for over 25years and the Customer service is non existent at this location. When I finally spoke to a manager she apologized but she allowed him stand there and try to intimidate me, now all of a sudden he's interested in what I need, the manager didn't even bother to help me look for a charger I walked out empty handed, thankfully the T-mobile in the same parking lot helped me with the charger purchase I needed. Pretty sad and pathetic how this Verizon is ran. I have purchased my last 2 phones via phone as I had a negative experience in the past and obviously nothing has changed. I will highly unlikely ever recommend this store.
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February 2024 by Duane Morse
The employees are very friendly and helpful.
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February 2024 by Kari Kauppinen
I bought 4 weeks' internet connection for Nokia X10 phone on Jan 18th from this Santa Maria office. On Jan 30th the internet connection was lost. I visited the Verizon Riverside office and at first they didn't know the reason why this was not functioning. Today I visited the second time and they said that Vodafone doesn't support this phone model! So I lost over two weeks of service! No compensation!
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January 2024 by Koi Ling S.
SHOCKING rudeness/hatefulness. This was unlike any customer service. I've never seen anything like this. Three separate associates were directly rude/mean. I am ENTIRELY shocked this could be going on at a Verizon store. HORRIBLE PEOPLE that should not be acting that way at work.
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January 2024 by Abe
One of the worst customer experiences I’ve ever had. Has been at this location with its incompetent manager. Rude customer service with a sprinkle of childish behavior. As if she owners the multibillion dollar company and could do as she pleases.
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January 2024 by Lourdes Limon
Very bad service, rude, disrespectful, employees with bad attitude and they don't care about your complaints or problems. They don't do nothing to help you. Very disappointed with Verizon and the way they trained their employees.
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December 2023 by Nat G.
I was helped by a man named edrik. He was very knowledgeable and helped us get a new phone. I strongly recommend making an appointment or else you will be waiting for a long time !!
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December 2023 by Daniel McGill
I hope others enjoy good experiences at this Verizon Wireless store. I am disappointed that when I asked the three people in front what the Thanksgiving special is, the response was that they did not know what I was talking about, even though I just saw an ad flash by during an NFL game last night. Instead I was informed that they have hundreds of specials and I needed to let them know what I was looking for because they have “hundreds of specials” and once I Iet them know what I am looking for they would put me on a list to wait for a specialist. “The advertised special for Thanksgiving” they couldn’t help me with.Frustrated, I left the store and immediately attempted to search for the special on my iPhone with 5G Verizon service, but my 5G service, right outside the store only had one bar and wouldn’t load the Verizon site until I refreshed a couple times. At last the ad came up but since this poor reception is often typical for my 5G on the Central Coast, I returned to the store to let the staff know how poor their reception was. I was told that the much touted coverage map doesn’t apply to data coverage, which is significantly less. So much for “blazing fast” coverage…meanwhile, back on the website is a maze of options, some of which tout that what you see is what you get with no surprises, and yet, with all the “hundreds of options” I am not sure just what is offered. I suspect this confusion of options is deliberate. I suspect that this obfuscation is by design and part of how Verizon Wireless trains their employees and markets their services.
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October 2023 by Satarah Runyan
If I could give this place 0 stars I would. The most unhelpful employees with the worst customer service. I will never come into this store again. I was trying to turn in my trade in phone after I bought my new phone online and it gave me the option to drop it off in store or send it with UPS. I selected in store because I thought I'd be quick and they made me wait a half hour just to tell then when I went in that I had to make an appointment to drop it off and no one could see me for at least an hour. When I came in for my appointment the next day they told me I wasn't an authorized user on the account which is untrue because my in-laws can't physically come in with me because we're service members and get stationed everywhere so my in-laws made us authorized users. So they made me jump through all these hoops and wouldn't accept the phone.Its literally just giving it back .How can I buy a new phone online and choose the option to send my old one through UPS but I can't just give back the phone?
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October 2023 by Jake Pinedo
Was with Verizon for just under a year. I was about month shy of the full year. This posed a problem because when I first signed up, I brought my own phone. A couple weeks later, I received a credit to my account for $500 as part of a promotion Verizon was doing. Cool. I used it to get some Christmas gifts from the Verizon store and that was that.I recently cancelled my Verizon service because I no longer needed it for work, and generally speaking it was a very unreliable network. I went in to the Verizon store on betteravia and told them I wanted to cancel my service. What they did not warn me of however, is that if I didn't stay with Verizon for at least another month, I'd have to pay back the full amount of the $500 credit plus tax. So imagine my surprise about a week after cancelling when I had a $500+ charge on my account from Verizon. Thankfully I had worked a bunch of overtime the week before because if I hadn't, I would not have had enough money to cover all my bills. The employee who cancelled my service did not even warn me about the possibility of this happening. It was extremely disheartening to see that money disappear and this sealed the deal as Verizon being the worst service provider out of all of them. Will never return to Verizon and have convinced several friends and family members to switch to T-Mobile.
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September 2023 by Parker Conant
Have never visited this location before and was pleasantly surprised by the service provided. Able went above and beyond with helping me out today. Very insightful and polite throughout the entire process. Hard to come by such great employees these days as he was incredible. Thank you
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September 2023 by Michael Wallace
Caroline AKA frenchie is the best!!! She knew everything about everything. I can't express how smart and good she is at her job. I will only go to her for now on. She is an amazing person and worker. She should be running the entire store.
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August 2023 by Deb Carty
I had ISHMAEL take care of me and he was fabulous!! There were all kinds of snags on my account and he took care of them all. On return visits I will always ask for him. He went above and beyond on my accounts and he should get a raise or something.
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July 2023 by Alejandro Barajas
I was helped by Ismael. He was able to get my phone activated within a few minutes! Provided quick and easy service 10/10.
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June 2023 by Cindy Nosser
Really good service. Took someone there and it was a pleasant experience.
