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January 2024 by Luis Josue Reyes
Had a great experience renting a 6x12 trailer ! I Would definitely recommend Uhaul , they have so many options for rentals?
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January 2024 by A Mar44
Amazing customer service, and staff goes over beyond to assist your needs. I always tip them for the outstanding customer service.
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December 2023 by Jill Vance
I rented a truck the other day and returned it at 8am and there was about 3 people smoking pot in front of the uhaul store. Not sure if they were employees, but no one did any thing to detour it.
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November 2023 by john kitajima
David F was very friendly, attentive, and cooperative in checking the truck back in upon return. I left with a positive feeling about using U-Haul.
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November 2023 by Jesse Morales
They seemed understaffed. Took a while for them to come out to me in the parking lot to hook up a trailer. I had to go find them
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October 2023 by Roberto Soto
The drop off was quick and easy plus the staff member recommended a great burger spot for us to eat at locally .
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August 2023 by wade stever
Sebastian provided excellent customer service and made sure my moving day went smoothly.
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August 2023 by Devin F.
Had an amazing experience with U-Haul Santa Maria! The staff was extremely helpful and friendly. The ease of returning the truck and booking a small storage unit was simple. The customer service representative I interacted with was amazing as well. The value you receive from the cost and storage provided of the small storage unit is well worth the money.
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May 2023 by danny Dann
Completely awful and in organized. Make sure to check gas and miles and insurance because they will add charges and lie about the equipments fuel and mileage. The Manager Judy has no respect or customer service skills. I’m amazed she runs the branch. Another kid Sergio was working and he wouldn’t take his sunglasses off inside. Every question inhad he would scoff or be completely silent. He was rude on his directions and it took way to long!!! The common thing here is they were completely rude and act like it was so disrespectful of me to show up and pay them for services. I’ll never go to U-Haul again. This U-HAULs management and employess are garbage and I have reported to upper management as well. Save money and go down the street to enterprise or Penske. They don’t charge you miles or ever give you a truck on E!
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May 2023 by Nicholas Sr
Excellent customer service and friendly staff. Best uhaul location on the central coast, I highly recommend this location (5/14/23).
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December 2022 by Zap Cat
This place is so disorganized- they changed our order with out notice 17ft to 26ft yet there was at least 5 17ft trucks and 8 20ft trucks. We rented only for 3-4 hours. Then they wouldn’t price match the mileage to the 17ft. Guy wrote sown the wrong gas amount in the truck and wrong mileage on the dash. We had to photo proof it so we wouldn’t be over charged. Also they had the wrong truck number written on the paper paperwork- we we had to search in the parking lot for the correct truck. Guy didn’t walk us to the truck. Lazy crew I’ve been here several times and each of those times there are 4-5 other people standing around doing nothing while we self check out the truck
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December 2022 by Jesse White
The girl with the colored hair just sat behind the counter on her phone a didn't even acknowledge me even though I was standing at the register waiting to be rung up. Finally a guy came up to ring me up while she just sat there playing on her phone.
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October 2022 by Abe D.
Great service, go talk to Jose. He knows his things and takes great care of his customers.
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October 2022 by Carver Sampson
I have to give credit where credit is due.. there's a young man "CJ" that deserves recognition for how fast and smooth we were checked out. I was a little rude, then very impressed by this man's response to my rudeness... he was in complete control of his words and actions.. making me (the customer) feel as if I could say or do no wrong.
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October 2022 by ted ray
First. I went to U-Haul looking for a 10x25 unit which they told me they had. It turned out to be 4 individual units situated quite a distance from one another. Secondly, I had a trailer reserved for later that day. I arrived at 630 pm (30 minutes before they closed). The kid who worked the front desk couldn't get the computer to accept a cash transaction, although I strongly suspect it was purely laziness on his part to have to start a new cash bank as they most likely already closed it out. The end result was I had no moving trailer to move with which really screwed things up for me as I then had to use my truck making 5 times more trips.Thirdly, The staff there are very young, the GM is probably 25 years old, most likely employed by U-Haul on a gender requirement basis as she is extremely unprofessional and not very accommodating. The place is very dirty with many homeless people going in and out. The bathroom facilities EXTREMELY dirty and the staff is extremely rude. The one positive thing to say is that the system they have is very secure so you won't have problem with a break in.
