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September 2024 by California lifestyle
This location is my go to for shipping anything associated with UPS. The workers here are always professional, attentive and answer any questions you have pertaining to their shipping. I like that when I’m returning items for Amazon, my account is always updated the same day and I typically receive refunds the same day. When using other UPS stores in the area it is more of an inconvenience than a resource.
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August 2024 by jeromy moon
They did an excellent job packing my fragile item. Thanks for the quality customer service
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August 2024 by Adrian Garcia
Got completely screwed over by USPS and these great workers tried to help me as much as they could, never once turned me away unlike USPS. Thanks John !
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April 2024 by Krystal Stutts
The stores are clean, and I usually get good customer service. I went in to get a few documents notarized. The notary public isn’t always there so it’s best to call ahead of time to make sure. They were available when they said they would be, which I value.
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April 2024 by Brayan Guardado
good customer service fast and efficient. I'm happy with this. Keep doing a good job.
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April 2024 by Donna Henry
Robert, the mgr Always helpful and courteous.
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March 2024 by Megan Valenzuela
Customer service was terrible. The gentleman I worked with was extremely rude without cause. Will never go to this location again.
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December 2023 by Carmen M.
This review is for December 23. I had to drop off a package on or before 24 December. The website information was reliable and I found out that that Sunday the store would be closed and so I planned to go on Saturday. The hours listed were accurate on the website and I was able to ship my package earlier than expected. The staff that took care of me, and my order was very polite and explained the process of shipping the item and took care of more out order quickly.Overall review : accurate information on the website allowed me to create a plan to take care of shipping early well the store was still open, and in-store. the great customer support provided the information that I highly value as a customer to take care of my order.
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October 2023 by Sara D.
Great helping quality service! Makes it actually pleasant to do a chore that no one really wants to do in the middle of the day but the staff make it pleasant and quick!
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October 2023 by Rosie Muranaka
Fast and friendly service.
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September 2023 by Dan Bulgin sr
I appreciate all their help ?
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August 2023 by Adriana G
Worst customer service eeeever! Honestly they should do something with the guy that works there, I came to pick up an order and told him the name and tracking number, he just gave a superficial look at the shelves and told me that there was nothing under that name. I told him and even showed him the proof of delivery and again he told me that they didn’t have my package. He gave me a phone number to call and asked and again they told me that my package was supposed to be at their Betteravia office. I went back agaaain with this guy, which made me wait on line two times, and again told that he didn’t have it he even said that the person who signed/received my package didn’t work there. Now with an even worst attitude, I told him that maybe it was under the sender’s name instead of mine, and when I told him this he asked me again for my name and then he told me, oh here it is, all this time the package was under my name just in front of him, by this time I lost about 30min between phone calls, wait lines and the attitude of this guy was the wooorst, I would say a little bit (maybe too much?) racist? And to finish, he just threw my package and told me that they usually charge for this service but he will waive it for the inconvenience?? The service was paid in full with overnight shipping! I don’t know if he just told me that to make me feel less angry? Idk I wouldn’t recommend this place.
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August 2023 by Sang K.
I really don't know how to use my $1000+ phone, so they helped me print, scan and email my documents. Plus I had some Amazon returns and couldn't figure out what to do (there were too many words in the instructions...ahhh!!!) but they knew exacting what to do! So, if you don't like to read and technology is not your bag, this is the place! Truly, I would give this location 2 stars, so the 2 stars can make more baby stars and the store could get infinity stars, like rabbits.
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June 2023 by Robin B.
Very nice people , professional, helpful and efficient. They are even open part day on Saturday
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January 2023 by Han L.
-aggressive attitude from a staff. -lack services . If you don't have the type of services anymore, then a sign should be visible. Even if it's temporary. The bald guy said to me "...you dont need to tell us what to do" while I merely suggested that a sign should've been visible so I didn't have to wait.
