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December 2023 by M Franco
This location is one of the worst locations. The quality of quest in this area is less than satisfactory. First off if you have an appointment you can still expect to wait. They never answer their phones for you to confirm they have a Drs order. My entire Drs network prefers i not use Quest. Ive been using Quest labs for over 15 years and in the last year there is no quality there. The phlebotomist will purposely make you wait until your scheduled time. Why do i still go there because I can see my pattern of blood work which is needed due to a medical condition. I have literally watched them make walk in patients wait just because they have no appointment while there is a phlebotomist available. Oh goodness if you have a question and need their help on the kiosk. Quest also refuses to make appointments without a person going online or calling in so they turn anyone walking in to make an appointment.
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August 2023 by Rebecca E.
My lab work was done by Laura L. She was kind, gentle and patient woman. I had to get her name for this review! & let me just say, I had to get A LOT of blood drawn. Despite this, she made it a pleasant experience. Perhaps one of my best Quest experiences. Besides that, the checkin was quick (yay).
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July 2023 by Frank Rico
Very prejudice people be wary of this location was waiting and waiting was told I needed an appointment even thought they accept walk in had two clients tell me they did not have an appointment and we’re treated very quickly this spot needs to be visited by there upper management or needs to be shut down no need for awful healthcare service this is a huge problem that needs to be rectified
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March 2023 by Nina Jackson
This is a clean facility As long as you make an appointment you will be fine. The days of walking in labs, though they say you can, IS Over.
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March 2023 by Tana F.
They are under staffed, unorganized, and their uncaring attitude is obvious to all. Plan on spending an hour even if you have an appointment.
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March 2023 by Rosemary Bowser
I waited almost an hour , there 2 other people that were helped, 1 was there before me, the other came after me. I checked in on the kiosk. Then i just sat and waited, in an empty waiting room.Finally an Indian woman noticed and took me back. I have a Dr's order for a lower limb blood draw. She didn't know what that was. Its literally in the title.She asked me if it was for my arm!! I said "no , its for my leg or foot." She immediately said "no no no, we don't do that. Only a nurse at the hospital can do that"WOW. they really just let anyone become a phlebotomist! I said " no , I've gotten it done at every lab, chc, westpac, dignity health etc. If you're a phlebotomist, you can draw from my leg with a Dr's note". She insisted that they couldnt do that. Which is patently false!!But i probably don't want someone poking around in me who doesnt even know what a LOWER LIMB is!! Or a LOWER EXTREMITY !! Someone who thinks that only an RN or Dr can do the draw!!TL;DR: the kiosk is a terrible way to check in and the phlebotomist i had was a ding bat.
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October 2022 by E B
This is not handicapped friendly. Doors are opened by pulling and there is no room for a wheelchair. The irony is that there is a wheelchair sticker on the door.This was a very slow lab. No one at the front to talk to or drop off a sample. Have to check-in via kiosk which half the people didn’t know how to use, and hope it worked and someone will text if you wait outdoors. I never received a text. The wait was ridiculously long. An hour just to drop off a sample and that’s only because I finally said something. My name was apparently never going to be called nor was I ever going to receive a text.Plethora of people coughing and one even removed his mask to cough. How do people not realize there is an airborne pandemic?This lab is too busy not to have someone up front.
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September 2022 by Batman C
This is the Quest off of McCoy in Santa Maria, Been there three times got the lady in station 3 the first time. Arm looked like I was hit with a fast ball it was so bruised for 5 days or so. Hurt when she stuck me hurt the whole time drawing. My second visit I got the gentleman awesome great blood draw no bruises or pain. The 3rd visit gentle wasn't there got the same lady in station 3 again should have refused and walked out. Arm is swollen with a one inch bulge been holding pressure on it for 2 hours still there, hurt when she stuck me hurt during the whole draw
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July 2022 by Lorrie Wilkinson
If I could have given zero stars I would have! The person at the Santa Maria lab this morning who was so rude and not interested in helping my 82 year old Mother with dementia. If people do not have empathy for others and a desire to give good patient care then they should NOT be in these types of positions. I have never encountered anyone in the medical field who was so unhelpful and down right nasty, she would not give me her name and when I asked to speak with the manager she said she was the manager. If you have loved ones that you care about, do not go to this lab!
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April 2022 by Sarah Arellano
Rude horrible service. Do not recommend. Turning people away and Oppressing and segregating people is not ok.
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December 2021 by B G
This is not handicapped friendly. Doors are opened by pulling and there is no room for a wheelchair. The irony is that there is a wheelchair sticker on the door.This was a very slow lab. No one at the front to talk to or drop off a sample. Have to check-in via kiosk which half the people didn’t know how to use, and hope it worked and someone will text if you wait outdoors. I never received a text. The wait was ridiculously long. An hour just to drop off a sample and that’s only because I finally said something. My name was apparently never going to be called nor was I ever going to receive a text.Plethora of people coughing and one even removed his mask to cough. How do people not realize there is an airborne pandemic?This lab is too busy not to have someone up front.
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December 2021 by Emily Moran
My mother who is a 72 year old women just walked out crying telling me that an employee (women) that translated in Spanish for her was extremely rude. I'm wondering if there are any other patients that complain about her but cannot write reviews? This is so uncalled for and is not acceptable behavior from staff that instead should have patience. I truly hope the Manager of facility reads this and puts a stop to this behavior from that employee. Her job is to allow patients to leave with a good patient experience instead, now my Mother wonders if she did her job properly and is very nervous. She did mention other staff were not rude that she encountered.
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November 2021 by C D
This is not handicapped friendly. Doors are opened by pulling and there is no room for a wheelchair. The irony is that there is a wheelchair sticker on the door.This was a very slow lab. No one at the front to talk to or drop off a sample. Have to check-in via kiosk which half the people didn’t know how to use, and hope it worked and someone will text if you wait outdoors. I never received a text. The wait was ridiculously long. An hour just to drop off a sample and that’s only because I finally said something. My name was apparently never going to be called nor was I ever going to receive a text.Plethora of people coughing and one even removed his mask to cough. How do people not realize there is an airborne pandemic?This lab is too busy not to have someone up front.
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October 2021 by Walt Reardon-CGR Acct
Wow, what a night and day difference there was between this place and the place I first stopped at being new in the city.I had no idea what to expect after my bad experience elsewhere, but I drove up, entered the office and saw where people were spaced out appropriately and a touch screen being used to "begin" your logging in. Yes there was sanitizer available for me following use.Once you begin your "signing in" process you are offered the opportunity to complete your registration using the touch screen or having a link texted to your cell phone to complete the registration process sitting down inside, or outside in your car. I chose this option and it was a pretty simple process.There was a monitor available to tell you what your place was, how many people were ahead of you, and the approximate wait for each.I arrived a good 45 minutes following opening so there were a number of people ahead of me due to my starting elsewhere and leaving to find a better experience and boy did I. I was checked in, my insurance information taken quite expeditiously, and treated with great acre and professionalism by my technician (there were more than one in this office). Best of all, she took a lot of blood for all my tests and I hardly felt it at all.They have already emailed to ask about my experience and I can't wait to report back to them.My only minor complaints? The TV should have been in a position where all could see it to track progress, or better yet, another TV or two placed in alternate areas so all could track progress in their wait. And, I saw my name go from #4 in line to "next" in line, only to drop back to #3. But I quickly saw that this was because two people arrived and they had prior appointments. I never saw these people until they came directly inside and passed me on the way to the temperature check and insurance info take-in area. They simply made an appointment, waited in their car, then came in when it was their turn. I will do that next time, but no complaints this time as this was a better experience than anywhere else in the country where I have lived.Hats off to this very well-run lab center!
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March 2021 by Walt Reardon
Wow, what a night and day difference there was between this place and the place I first stopped at being new in the city.I had no idea what to expect after my bad experience elsewhere, but I drove up, entered the office and saw where people were spaced out appropriately and a touch screen being used to "begin" your logging in. Yes there was sanitizer available for me following use.Once you begin your "signing in" process you are offered the opportunity to complete your registration using the touch screen or having a link texted to your cell phone to complete the registration process sitting down inside, or outside in your car. I chose this option and it was a pretty simple process.There was a monitor available to tell you what your place was, how many people were ahead of you, and the approximate wait for each.I arrived a good 45 minutes following opening so there were a number of people ahead of me due to my starting elsewhere and leaving to find a better experience and boy did I. I was checked in, my insurance information taken quite expeditiously, and treated with great acre and professionalism by my technician (there were more than one in this office). Best of all, she took a lot of blood for all my tests and I hardly felt it at all.They have already emailed to ask about my experience and I can't wait to report back to them.My only minor complaints? The TV should have been in a position where all could see it to track progress, or better yet, another TV or two placed in alternate areas so all could track progress in their wait. And, I saw my name go from #4 in line to "next" in line, only to drop back to #3. But I quickly saw that this was because two people arrived and they had prior appointments. I never saw these people until they came directly inside and passed me on the way to the temperature check and insurance info take-in area. They simply made an appointment, waited in their car, then came in when it was their turn. I will do that next time, but no complaints this time as this was a better experience than anywhere else in the country where I have lived.Hats off to this very well-run lab center!
