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February 2024 by Sebastian D.
The cashier named Luis is an EXCELLENT customer service representative always provides great service, knowledgeable on all deals, coupons, etc if he's not the manager he needs to be for sure!! 2-14-24 3:30pm
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February 2024 by Shirley S.
Go there to get kitty's stuff.They have some things I don't find elsewhere..
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January 2024 by Teresa Marcial
Nice ppl, very helpful
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January 2024 by Paul C.
I had a very poor experience in the pet grooming salon at this location. I had a scheduled appointment for my dog for a bath and haircut. Once, I arrived and met with the groomer whose name is Kayla, C. we discussed how to care for my dog. I had pointed out some skin growths to avoid any unintentional Knicks or cuts on her. I was under the impression that the groomer had accepted my concerns and as she did acknowledge that she would take extra care when trimming and cutting my dog hair. Not long after about 10 minutes I received a call from the groomer to pick up my dog, due to some concern of noticeable redness located on her bottom. The groomer wanted me to have my dog seen by a Vet and she refused to blow dry my dog. I made an effort to reassure the groomer about my dog not having any issues. This groomer instead gave my dog back to me soaking wet not even having the decency to provide a towel so I can hand dry her. Instead I was forced to take my dog wet in the cold weather. I felt discriminated against by her action and she was unsympathetic to my dog's well being. This conduct is unprofessional and uncalled for and reflects the overall reputation of this establishment. This employee's behavior should be addressed and the appropriate recommendation to reprimand her should be done to prevent this behavior towards another patron. I have been shopping for my pet supplies for years which won't change. As for grooming it will be a no. Based on the way I was treated with my dog.
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January 2024 by tara hoffmann
Friendly helpful staff
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January 2024 by Zach Roper
Pretty good selection of items for your pets. The staff is friendly and knowledgeable. They helped me figure out several things I could do to take care of an issue I was having with my cat at the time. And made recommendations between products that got me better products at a cheaper price.
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December 2023 by Noneya Business
Luis, at the Santa Maria store, was so helpful and kind when he helped me at the register.Paola (groomer/mgr.) and her team (can’t remember everyone’s name), Tabitha, and Anna (sp) are always professional, patient (listen to me talk about my dogs) and super friendly. My pets, even the super nervous one, love it there. They look awesome when they’re done with their spa treatment. Love Paola’s and Anna's bows too!
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November 2023 by California lifestyle
I feel like I’m in a grocery store for pets. In comparison to petco they have many options to choose from when shopping for your pet.
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November 2023 by Suze Cody
Pet Smart use to be it!! Now Petco is here. Pet Smart has stepped up to the challenge. I like to go there more. Prices are the same, but BETTER CUSTOMER SERVICE NOW!! You can actually have someone approach you and help you. Very knowledgeable people. Sometimes slow at checkout. But overall they have really improved.
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November 2023 by Xemog Xemog
It has all your pets need
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November 2023 by Karen Ramos
Had already searched the other pet store for the item I was looking for with no luck. Walked into Petsmart, and was pleasantly surprised to see how clean, organized and well stocked everything was! Was immediately greeted upon entering and the employee was extremely courteous. great experience !
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November 2023 by Rocio A.
They're excellent they know what they're doing very sweet and very polite with my dog and I 100 percent recommend
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October 2023 by taz she devil
Very nice employees always helpfull
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October 2023 by Debi Schneider
I bought flea medicine for my cats. $104. It was not prescription. There were no signs saying that I could not return it for exchange or refund. I was not informed that I couldn't. When I tried to return it the same day they laughed at me. I will never shop there again!
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September 2023 by Ananias Ando
Love this place! My pet loves it too. It's very clean and the employees are helpful and friendly.