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February 2024 by Desiree D.
I will never shop at Petco again. I enrolled in vital care program through the grooming salon so that I can get discounts when my dog gets groomed. As soon as I enroll in vital care, the grooming salon completely shuts down. I have no other reason to have vital care other than for the grooming and that service is not available to me. Petco will not allow me to cancel my vital care membership. I'm not even able to erase my card information from the account where the money is taken out of. Petco states that I agreed to a 1 year service for Vital care, but the program also guarantees perks for grooming, BUT THE SALON IS NOT EVEN OPEN OR AVAILABLE FOR THESE PERKS. Absolutely ridiculous.
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December 2023 by Rena Patterson
Was so disappointed to see our groomer of 10 years, Jennifer ,no longer there, due to one New manager coming aboard. If she was a few minutes late, her clients did not mind because they understand the woes of being a single mother. You lost an extremely valuable employee as well as all her loyal customers that have followed her. Not good business practice Petco.
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December 2023 by Juniper B.
I went in to buy a few things a while back, and there was a bag of dog food that was half off because of a rip in the bag. It was an expensive brand, and I figured this would be a good chance to try it and see if my dog actually liked it without being out the entire cost if he didn't. Well, they messed up at the register and didn't take the half off - there was a lot of confusion, the girl who was at the register seemed clueless as to what to do and had to have someone come over to help, who also didn't seem to know what to do. Instead of just giving me a proper refund, they said they'd put the extra onto a gift card. I wasn't happy with this, but they said there was nothing else they could do since I used a credit card. I just tried to use that gift card today, and guess what? There's nothing on it! I hadn't even scratched off the pin information yet, so I know it wasn't used, and I hadn't been in the store since then. I no longer have the receipts for the food since it was a while ago, so I know that if I went in and tried to talk to them I'd get a shrug and 'sucks to be you!' So that's around $40 that I'm out because they are clueless and apparently activated a gift card without actually putting anything on it when they were supposed to be returning it to me. I'm disgusted by their inability to do basic transactions and if I could do a clawback on my credit card, I would. This has to be one of the most ridiculous things I've ever experienced. Basic intelligence would tell you that if you overcharge someone, you refund them on the method they used to pay or in cash, right? Well, apparently not! Apparently their method is to tell you it'll be on a gift card, and not actually put anything on it and hand you an empty card! Don't shop here. Their quality - in products, service and personnel - has gone to the dogs, and not in a good way.
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December 2023 by Rheanna B.
The customer service team wwe're all very helpful in assisting with finding items needed for my new born bulldog. while shopping Carolina a store employee noticed all of the items in the cart and told me about a coupon book the store offers to customers. Every item was at a discounted price because of the coupon I saved a good amount of money thanks to her and am very thankful for the great customer service.
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December 2023 by S F.
This Petco has gone downhill. It's always messy, so much is always out of stock. What a shame. Seems like they can never get good management to run the store. I really dislike the store manager named Amanda. I don't understand how they can hire such a rude person for this position. that the last time I went to this location, the aisles were blocked by pallets, and merchandise wasn't stocked yet. What was crazy to me is that's how they left it midday, and I didn't see any employees working on it the whole time I was in the store. Silly me thinking I could get my cart around one of the pallets, which I couldn't, so my cart got stuck between the pallet and a shelf from the end of an aisle. Since there are so few employees on the salesfloor, nobody was around to help me get the cart unstuck. Took me a while, but I finally got it. The way the pallets were placed makes it look like you might have room, but no room was left for shopping carts to move up and down the main aisles. How can this be ADA compliant for those in wheelchairs if a shopping cart can't even pass them? What's more disappointing is that I learned that a tenured grooming employee was fired. I can't believe this company would let go of such a great and highly rated groomer. JENNIFER PATTERSON YOUR AMAZING. That manager lost a great groomer and pet lover. What upsets me is that Amanda, the store manager, is telling all Jennifer's regular customers that she quit, which is false. One of my good friends always gets their dog groomed with her. I was so disappointed to hear this. I know Jennifer and asked her, and she's heartbroken to hear this is what is being said cause she didn't quit. She loves Grooming its her career. She's such a pet lover. I hope the company looks into this. Telling lies shows poor character and as a store manager should be investigated by the company. Huge loss for the company. I'm sure many regulars will go elsewhere, and if she finds a grooming position somewhere else, they will be loyal and follow. Smh.
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December 2023 by Ezra A.
To whom this must concern, I wanted to let everyone know who is looking for a job, not to apply at Petco in Santa Maria. They have a high turnover rate. The current general manager who works there isn't as nice and sincere as they seems to be. The manager will be your friend and then go behind your back and terminate you. Many people have lost their jobs due to her. She does not think things clearly and doesn't care much about her employees, let alone talk to them unless she is wanting/expecting a favor from you.
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December 2023 by Pedro {Peter} Mendoza-Guzman
Petco in Santa Maria needs to hire more employees. Last time I visited the store the cashier was also directing customers where to find the merchandise, while handling the register. He was the only employee on the floor. I know that because I asked him. I felt bad for him. It is way too much pressure. Speaking of merchandise, it was in carts all over the store waiting for someone to restock the shelves.
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October 2023 by Brian Drewniak
I dropped off my dog Roy a few minutes early for his 12:15 appointment. The grooming department was there and eager to take Roy to the back until it was his turn to go. I want to tell you that Roy loves being there at the groomer. Next to being home with the family, it is his favorite place. I reviewed his services with the groomer and off he went. When I picked him up he was clean, shiny and smelled amazing,. They always do a great job with him and that is why we will continue to bring him back time and time again.
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October 2023 by Colleen K.
Visited this petco for the first time in several months and yep, this is still the worst Petco in the history of petco. The shelves are always 75% empty so hopefully you don't need a specific food or supplement, isles always crammed full of unpacked boxes, basically a disaster at all times. There's usually only one or two visible employees frantically doing their best to help customers. Employees are polite, this is not their fault. Hey management! Get them some help and maybe your shelves will be stocked once in a while.
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September 2023 by D S.
Absolutely the worst service and unstaffed. On a Sunday there should be four people working in there to get birds out of the cage and offer guarantees to them. Only went in for one thing. No one wanted to help me find it, so I just stood in line and then got bumped out of line after I finally was able to see if this item was in stock. Bad bad happy Sunday to everyone.
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July 2023 by Mando P.
Self service wash bays are never open. It was the only thing that set you apart from pet-smart. It's so annoying they never work that I will never shop there again. Terrible move to get me to go there at first then take it away.
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June 2023 by Derek G. (D. Green)
I usually go to the Petco in Santa Barbara, but I prefer this location. The staff is friendly and helpful. The store is organized and items are easy to find. I have not tried their grooming services yet, but I would definitely bring my dog there.
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June 2023 by central coast origami owl
We do our grooming here and Ms. Tanna is the best!!!
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June 2023 by Derek G.
I usually go to the Petco in Santa Barbara, but I prefer this location. The staff is friendly and helpful. The store is organized and items are easy to find. I have not tried their grooming services yet, but I would definitely bring my dog there.
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June 2023 by Marina Lupini
This place closes hours early because they don’t have enough staff. It’s happened enough times this year for me to advise against going there unless you’re able to get there early in the day. Change your posted hours if you’re not able to stay open regularly please…or hire more people. so inconvenient