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December 2023 by poolpunx
While I was unable to start a new contract, keeping the same weekly rate (as the corporate 800 number person said I could…), I received really good customer service from Be early Snyder and Jaime!!! They both took their time and throughly looked for any available option.Thank you both!To the main Hertz corporate 800 people; you Do Not have the correct information and do an incredible disservice to your customers. Get it together Hertz….
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July 2023 by Bradley E
Terrible customer service! The employee, Daniel, literally did not attempt to help my wife and I when our Hertz car broke down due to a faulty engine. He simply said there were no cars available, without once asking for my Hertz rental number or seeing if there were any other options. A really bad look for Hertz to sell faulty cars and then hire employees who are so reluctant to actually help customers. Thank God Avis was nearby and had employees who actually did their jobs, or else we would've never made it home!
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July 2023 by RACHMAT ABDOELLAH
Parking space is located further down passing other car rental. Staff was quick and thorough in finalizing the contract and finalized the contract in no time.
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May 2023 by Stacey B.
Had to get a Quick rental on a holiday weekend! Daniel was very kind and business like. Made it very easy! Thanks Daniel, I appreciated it!
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December 2022 by Tobin Flamm
Great service - Always willing to go above and beyond for customers. I refer all customers to them.
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September 2022 by Zapp L.
It was late on a Friday and all local places were out of cars. Two other agencies cancelled my reservations due to lack of vehicles. The Hertz staff came through and were able to get me a vehicle after hearing my dilemma. Service was fast, friendly, and saved the day to be honest. I'll be back for sure and definitely recommend. This was the airport location
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December 2021 by Rodrigo Alatriste-Diaz
Airport location is closed
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December 2020 by MR. JOHNNY HERNANDEZ
ADD 3 A.A.A. & YES ????✔??
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December 2020 by Maria Khanzadian
Beverly the manager give me a A + plus customer services went the xtra mile to accommodate our needs I like it some much that booked and other reservation for this Monday coming at 8 am thank you Beverly have a wonderful day
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December 2019 by Albert Halfmann
Always rent from Santa Maria Airport Hertz.
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December 2019 by Maritza Rodriguez
Horrible service and extremely rude
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December 2019 by Maria Pena
Great Service
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December 2019 by Blanca Estela Pérez Guzmán
We had considered it as one of the best agencies to rent vehicles until yesterday when we went to get a car that we had reserved and it turned out that nothing, there was no reservation and the woman who was serving did not even apologize before but with a bad attitude when it was a mistake from Hertz?
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December 2019 by Juan Mrqz
Terrible business.. Went to pick up a vehicle I ALREADY PAID FOR and website said was ready,, was told NOTHING was available and that I could wait to see IF someone would return one soon,, they have no sense of how to run this place, not a single employee has answers or knows proper customer service
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December 2019 by Joe Dyer
Terrible “customer service “. Cannot be bothered to pick up the phone.
