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December 2023 by Google user
I had a computer transfer and set up done from an old Mac Mini to a new Mac Mini. The Squad did an excellent job and explained everything to me. The work was done right in my home and I trusted Kevin completely. He was very patient with me and highly professional. Very highly recommended.
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November 2022 by Debi Deutsch
As a Senior Citizen I am not super tech savvy (just know the basics). Santa Maria Geek Squad, and especially Savannah, are always helpful, quick, and super nice!
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November 2022 by Dennis Ekdahl
Guys are great fixing all my problems.Very friendly, knowable, you need any service, call these guys.
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November 2022 by TtotheP
Don't like the fact when I call the call is forwarded to off site location and they ask very private info and sound like scam callers from India so I just hang up
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November 2021 by Mario Zuniga
I go 4 a quickie
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November 2021 by Joseph Grumney
Lazy people not wanting to do their job. I had to figure out that my tv manufacture didn’t make the part anymore which is why I waited a month. Then I called and told them bc they couldn’t figure it out themselves. They ended up taking care of it but it was definitely one of the worst experiences I’ve had. April Acosta was very rude thru the whole experience. Paid over a 1000 dollars for the tv and protection plan just to be jerked around and talked down to. I’d rather go to circuit city…..
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November 2020 by Manuel Alexander
Only time I had to deal with geek squad was an surprisingly painless and smooth transaction. Work was done above the quality I thought it would be and faster too.
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November 2019 by Don Seaman
Absolutely the worst customer service I have ever encountered. They couldn’t repair my phone after 1/2 hour of trying and said they put a request in to apple and would call me back the following day. They never called and when I tried calling them, someone would pick up the phone and immediately hang up. Called the customer service counter and phone rings and no one answers. Tried multiple times. Finally got through on the main number and asked to speak to the store manager. I explained to him of not hearing back from the geek squad representative as promised and the customer service and geek squad phones are never answered. He said he would personally hand them a note to call me as soon as they were available. Never got a call. I’ll never step foot in a Best Buy store again
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November 2019 by Mike La Luz
Try to make an appointment, good luck. Every time I had them out the solution was to buy more equipment because they couldn’t fix the problem. Then you’re on the hook to install it yourself or have then back out.
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November 2019 by Avery Rose Cloud
When a customer asks you back up their 2 game files when transferring data, it's not that hard. You only had to copy the files, which were right there in programs. But no, you couldn't manage it.
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November 2019 by Paul Dennis
If you want to keep your computer running in top condition you need Geek Squad. I use them all the time.
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November 2016 by David Knapp
They will rip you off and take your money before you can blink. All on top of their terrible customer service.