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February 2024 by Evelyn Torres
I want a loan to buy a apartment
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February 2024 by Trevor Jones
Has to be the worst BofA branch in the Country! Would give it zero stars if possible. Line out the door and only 2 tellers working. It's 12:30 and I was told the Business line was closed due to the lack of tellers available, yet they have 2 people walking through the lobby telling everyone "We'll be with you shortly." SLO and Paso branches are far superior to Santa Maria, with better customer service! Stay away from this branch if at all possible!!
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February 2024 by Alejandra Enciso
They only had two cashier's and no one to help people with questions. Bank of America has the worst wait time for services!
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January 2024 by Angel Munoz
Horrible customer service. Will be closing my account soon and never recommending this bank to anybody. Had a horrible experience with Leoni as my teller on January 6th. She made a mistake on cashing my check and I was concerned so I asked her to clarify what the issue was and she responded by telling me not to worry and that I should be nice to her. This isn’t the first time I have bad experiences with this bank so I notified the branch manager on duty that day n on my way out the door and I haven’t heard from anyone. No phone call or even an email. This bank gets comfortable because they’re so large and powerful that they forget to appreciate customers so I’ll be taking my business elsewhere.
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January 2024 by Mauricio Sanabria
Terrible service, it does not have enough and efficient staff for the large line that is made daily, it is always the same. They think that one has all day to wait to be attended to. 6 checkouts and only 2 cashiers and the line of 15 people waiting for more than 1 hour. ?
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August 2023 by Nadia Aguilar
Do not get your business account with them. This is so far The worse branch I’ve ever been with.So understaff and they always take too long on taking care of the business line.
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May 2023 by Rogelio Lopez
I use the ATM machines very often due to my long hours of work and not able to go in during business hours. Machine took my checks and did not returned them, call customer services and was no help, so frustrating.
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October 2022 by Jennifer Hernandez
This bank needs more tellers and to improve their customer service. Having to wait over an hour meanwhile the regular line is going faster than merchante is ridiculous, they should separate the handicap line from merchant, since many times people have claimed to be disable and just cut to the front of the line. We trust this bank but this bank constantly keeps neglecting business people.
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October 2022 by Glo
One of the worse Banks I've ever had the displeasure of dealing with. Used to be my Mother's Bank and I now have the misfortune of dealing with this branch (no others where I live).
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October 2022 by Preston Hallvik
The open time says 4pm but they are misleading you. It was closed well before 4.
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September 2022 by CAMPERJD CAMPERDREBORN
Unfortunately I've had to use this bank a few times and the wait is always horrible.If you've got 20 minutes to spare then your goodThere can be a line out the door and only 1-2 people working the counter.I just don't get itHopefully offsite management will see this and help educate onsite management better serve its customersAll the best to them
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August 2022 by Falcon Channel
The line is ALWAYS very long. The bank just won't give up a bit of their profits to hire more tellers. And train their teller either. I just purchased a cashier's check, sent it in as a down payment for a home I'm trying to purchase. Just to find out that the teller FORGOT to sign it. Now the check is being returned to me and I'm at risk of loosing thousands of dollars just because a teller was not trained enough to know that cashier's checks must be signed before giving them out to customers. This is a horrible bank over all
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August 2022 by Luis Gonzalez
Worse service one cashier for 20 people waiting on line
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July 2022 by vanessa meza
Rude !!!!! The personal walking is very rude when I ask to talk for the manager for the branch they don’t want to give me any information and they tell me to write costumes services
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April 2022 by Susan O.
It is unAmerican to have the flag displayed the way it looks outside of this BofA! It's tattered, hanging from one grommet and wrapped around the pole. Obviously no one at that branch cares enough to do anything about it. Very sad for a business with 'America' in its name.