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January 2024 by Rafael C.silva
It has very little customer service, and when you want to use the ATM many times it is out of service especially on weekends...??
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September 2023 by Abner Mena
Manager and teller skinny girl at the counter are rude the only person that treats you with respect is Leslie
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July 2023 by Sylvia R.
Union Bank converted me to US bank I have been to the branch twice and both times I have stayed in line for a while! Lots of elderly folks standing in line. They look frustrated of being in line for a while as they should be. Need more tellers. My first time they had only one teller. The second time they had two tellers. Maybe with more tellers, we would not be standing in Line for such a long time. Although once you reach the teller, they are nice and courteous to you.
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April 2023 by Nathan G
The tellers are very rude and indifferent. It seems like they get bothered when you leave a deposit and they actually have to work. I’m finally leaving a review because I’ve spoken to the manager in the past, and nothing gets resolved. Stephanie and the new girl they hired need to get re-trained.I go to other US Banks and never have these types of experiences. It’s just this one problem location. Corporate needs to switch the team around a bit because this team is too comfortable.
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April 2023 by John Clark
I visited the branch recently and was very pleased. The staff is very helpful and provide great service! Really pleasant people to assist with my needs and I left very satisfied!
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March 2023 by Mariana G.
I've been here a few times and never had anything less than great service. The staff is helpful and I will continue to come back to this location.
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December 2022 by 0mr Santos
Always bad service under staffed and the people working here don't seem to care about how long your wait now about your experience at this branch.After so many bad reviews you figure corporate would take notice but they don't seem to be bother by the performance of this beach either.
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September 2022 by Bryan Morales
I brought pennies that we're wrapped in set of 50 cents and the lady would take them this time but not next time.
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August 2022 by kanhaiya shrestha
Slow less staff . Wait more than hrs to see teller ( cashier)
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March 2022 by Swingers Only
Always bad service under staffed and the people working here don't seem to care about how long your wait now about your experience at this branch.After so many bad reviews you figure corporate would take notice but they don't seem to be bother by the performance of this beach either.
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March 2022 by Diablo Fanatiz
I needed to withdrew 16k I notify them 2 weeks later never got a call from them I keep calling them for that 2 weeks period and nobody in this branch answer phone calls I probably called a dozen times and ZERO answer don't go to this branch or don't use U.S bank
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December 2021 by Tom T.
*****The US Bank system will steal your money via fees***** I opened my account at this location more than 15 years ago. I signed up for the EZ checking (free checking but with a minimum maintained balance of $1,500). No problems for all those years until this last year. The US Bank system has stolen money from me by means of upgrading my account without my knowledge and consent, which then, charged me exorbitant fees that the Branch Manager adamantly states that he has no power to correct. In fact, he stated that nobody at any of the US Banks or online services can help. A $500 billion dollar institution that has no power to correct their mistake/s, whether it be $1 or $1,000. Surely a corporate crime that I will be reporting on further. US Bank spends a good amount of money in order to bring in new members, but the hypocrisy to this is that they do not value their members. To value your members, you instill trust and correct mistakes. You own up to mistakes that your system creates and correct it accordingly. But this is not the case and this location was more than happy to close out my account and lose a long withstanding member with a flawless history. Needless to say, if they had it their way, I'm sure they would rush to show me the door while kicking me on the way out. I am not a valued member. I am a victim to their systematic corporate thievery. Location-wise, this place is low staffed with 1 or maybe 2 Tellers. My experience with the Tellers were disengaging and impersonal. The sense and feeling that they couldn't wait to get the transactions over with and call it a day. The Branch Manager is not always onsite. When I needed to speak with him, they said it would take 15-20 minutes. He was on his way back to the bank from running errands. I ended up waiting for an hour to finally work with him. Customer service is not their strong point and the work delivery is awfully slow. I don't recommend US Bank.
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December 2021 by Laura Ruezga
It doesn’t even deserve one star, staff can be rude, only has one ATM that works…..sometimes! They need to knock it over, rebuild and rehire a new team
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September 2021 by Austin Lee
Avoid this bank at all costs!!! Terrible customer service.
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March 2021 by Sean Miklo
Very poor customer serviceThey didn't want to exchange my $20.00 bills for $100 bills the young lady said I would have to deposit it then withdraw it and ask for $100 bills . This u.s. bank location sucks . I will be taken ng my business to a different bank real soon.
