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November 2023 by Rachel G.
UPS, Montebello, not a very good location, No parking. Need more help during the holidays.
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November 2023 by Elizabeth M.
do not come here !! worst ups ever!!!! no customer service, they make up their own rules as to what amazon returns they accept and extremely rude.
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November 2023 by Rosa Mendoza
Please don’t go to this UPS Store. I spoke to Elvy, supervisor or manager she didn’t know her title regarding an issue with my package. She was very unprofessional and needs a customer service refresher. The way she spoke to me over the phone was rude and her answer was “ I don’t know” or “ Do you still want the information or not”. This is how she represents UPS. Wow! Definitely received a 5 star customer service treatment. I will definitely not EVER return to this location!!!
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November 2023 by Luis Diaz
I have a mailbox here for the last 3 years and I would highly recommend this UPS store to anyone looking for a safe reliable location to send your packages, aside from their professional and good customer service this particular family business is very welcoming. Elvi the manager has always been super helpful and very friendly. Can’t say enough good things about the business.
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November 2023 by Emily Consiglieri
Love the convenience of this UPS store near my home, but I especially LOVE the staff here. They are always friendly and willing to help!!! Please pay them a visit and give them your business!
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November 2023 by Glencannon Pico Rivera
A Special Thanks to Elvy for the beautiful job you did in designing and printing the program brochure for my mother’s funeral. You captured the essence of her spirit.
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November 2023 by Jonathan Gutierrez
Everything was respectful and kind here at this store. They helped me with no problem and I will definitely be coming back!
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October 2023 by Samantha T.
Rude old man behind the register who's slow to type in address and gets mad he had to change my sender address when assuming it was the correct address with my phone number. Cries for $1 tape says it should be sealed. Usually there is nice music playing when he's not working. He must have turned it off because he was triggered by it. Probably a liberal. If you go here the other ladies are nice, avoid him.
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October 2023 by Angel R.
Better customer service than the post office up the street from this store. Ups store now accepts post office tracking numbers and postage. No need to waste your time hassling with Indian guy at post office in Santa Fe Springs. Very affordable and pleasant service at this location. Highly recommended quick and easy service!!!
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October 2023 by Michelle M.
Every time I have gone I have had nothing but great customer service. I am shocked to see that there are negative comments on this store. They are fast and polite. Never have had any issues but always leave this place in a great mood because of the friendly kind service that I receive. I've been to other locations and it has never topped their device at this store.
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September 2023 by Sunjoo Hwang
Had to send some items out and came across this UPS store. So glad I did! Super friendly staff and great customer service.
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September 2023 by Amparo
They don't open at the hours posted. The lady with the curly hair is always moody/rude and the old guy wants to charge for every little thing, I asked for a piece of tape and wanted to charge me.
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September 2023 by Jayson Mercado
When you have a chance, I’d recommend folks stopping by here. Cheaper than Staples or any other major office supply store and more efficient in my opinion.
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August 2023 by Drew Blue
This worker named "Alvi/Elvi" gave me a weird look when I first came in to do a return & treated me differently compared to the big smile she gave to the other customers that was in there before me.I was having issues with my data & needed to use their guest wifi, so when I asked her for the password to the wifi, she responded with "we don't have wifi". I had to use a nearby KFC wifi to pull out the code, I stood in line again with someone in front of me that she immediately assisted for a return as well but when I was next she immediately turned her attention to something else & pretended I wasn't there, so I had to wait until another worker came to assist me a couple minutes later.I Thought that was vague & strange she would say they have no wifi when they need it to even work there, so when I returned later to do another Amazon return, I asked for her name so I could post a complaint about her unsatisfactory service & lying about not having wifi, she tried to clear herself saying she "meant the guest wifi" and immediately remarked with a condescending tone that "I could post a review if I want but that she wasn't lying about the guest wifi". Whether she was being prejudice about my appearance or not, I did not receive the fair assistance I normally would get when visiting a UPS Store.This store has been here well over a year. I find it hard to believe there wouldn't be a guest wifi installed in here for customers to use by now.This is why I take my business to FedEx on Imperial & Norwalk when I need things to be done. Much better service, attitude & features at my disposal.
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August 2023 by Yeonsu Nam
Stopped by at my lunch break. I usually go to the store near my house and they are always too busy and rude but surprised that the staffs here are super nice and kind. I def will visit again. Thank you for your help! :)
