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September 2023 by Michael Salyards
The rack depot was amazing. I called around to a few other companies and I had to call multiple times just to get a quote. Emily and the entire crew were amazing I would highly recommend this company to everyone. I received my quote quick and didn’t have to beg them like the other guys. The crew showed up when they said they would and did an amazing job. Great experience all around.
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September 2023 by barillas24
The Rack Depot is my go to place for all things warehouse storage. They were not the cheapest quote I got but after seeing their materials I understood why. Used racks in good condition are hard to find. From their quick response, superior installation and customer service, I will definitely be using them to finish my warehouse as I expand. Thanks to Emily and the team for taking care of us!
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September 2023 by Chris Olivieri
Great service. Hired them to do the engineering and permitting on my existing racks for the city of Compton. (Talk to Fernando, he knows about staying compliant with racks)
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July 2023 by Monica Aguilar
Love the Rack Depot! They came to my rescue and helped out my crew with a last minute rack order and install! I had originally ordered from another company I was referred to by my neighbor but they showed up with beat up racks, I could not accept them. I had a container coming in and needed these racks up asap. Emily was so helpful and went above and beyond to make sure we had our racks in less than a day. Really appreciate them!
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June 2023 by Earthy Plant M.
Rack Depot was the first company to get me the quote I asked for. I was able to place my order and get my racks delivered and installed within the week. Pedro was helpful and communication was quick and efficient. The install crew was very fast (too fast as I had to come back from my lunch to pay them) and they cleaned up and left. They even helped me throw out some garbage I had as a favor. Will definitely come back to Rack Depot for my warehouse expansion.
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April 2023 by Francine Alvarez
Great prices and good quality for used material. I got a quote back within an hour and was overall satisfied with the services here. I will definitely be coming back for future orders.
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December 2022 by Earthy Plant Mama
Great service! Had what I needed for my warehouse needs. Helped with the design, layout, and installation. Got it done in less than a day. Competitive pricing and the only place that got me the quote in less than a few hours.
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August 2022 by Luis Robles
It is disappointing to have Emely Hernandez, the sales manager with soft customer service skills. It took her all day to send a quote and the quote was incorrect. On the phone, she projects her self with no interest on helping the customer and has a take or leave attitude.
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June 2022 by Nick A.
Weird. I called asking if there are pics on their website and Emily told me "just google them they're just basic racks." She might be right- but man this isn't an area I have expertise in and I'm sure there are nuances to the racks that I wouldn't know of. Their website doesn't have pics showing what they are selling and their sales team isn't helpful. I wasn't willing to roll the dice and Emily clearly didn't have time for me.
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February 2022 by C&A
Great price, install is fine, but bad service. They have a lot of used inventory to save you money. The onsite install is good and passes city inspection. The bad: their design and permitting process takes a very very long time (I'm referring to their design & engineering time, not length of city plan check which is out of anyone's control) and you've got to chase updates. Also, they issue unexpected added costs for items they claim they mistakenly didn't include, etc.
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January 2022 by Cary Rash
Had them come out 4 times for my business and spent over 15k and everything was fine until I decided to change the shelf heights… The instal was horrid and 80% or more of the uprights weren’t installed correctly making it impossible to take shelves off or even add new ones. Getting them to fix their work is practically impossible. It makes sense they charge cash cause I am sure chargebacks would be plentiful. They did come fix them when we had our last install but then we told him, “Make sure the shelves can move on new ones as well.” Well that didn’t happen so he came out 2 weeks later unannounced after repeated attempts to get them to fix the work and begrudgingly fixed them with a very unprofessional attitude all the while trying to say that’s just how the racks work… I am so sure… definitely will not be going back here for future racking systems. I suggest anyone who buys has their own installers
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January 2022 by Pierre S.
We have bought from them on four occasions, look out the son-in-law (delivery guy) is married to the daughter that runs the reception. She is less than kind. I would avoid them going forward as they did not provide me with anything close to good service and when I asked for a copy of our invoice she never sent it. there are far more accommodating companies that can do racks.
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December 2021 by rafael salazar
The worst company,! They will not return your calls, emails, or any type of request for their services. If you value your time then stay away.
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November 2021 by Daniel Kim
very professional..
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December 2020 by Sarah Proyce
NEVER USE THIS COMPANY!
This has been a terrible experience from the beginning. I reached out to Emily at Rack Depot to purchase and install new shelving for our warehouse. We needed help understanding sizing and she quickly stopped responding to my emails.
After calling in and having another person reach out, Emily started responding again but was extremely rude.
The install was a nightmare. We were charged $200 for delivery and it was clearly stated on the invoice a forklift was needed. They didn’t bring one and there was only 1 person on the delivery. We had to borrow a forklift from a generous neighbor and had to assist in the delivery. We called Emily right away and she was extremely rude and not apologetic at their mistake at all. In fact she claimed the driver “didn’t know what he was talking about.”
He wasn’t able to unload the truck without a forklift. He said so himself.
After trying to dispute the charge Emily told me it’s in the contract we signed and we should be happy she didn’t charge more.
All around, this is sneaky, unprofessional and rude and not worth working with.
