-
January 2024 by Aaron M.
This review is for the middle aged brown hair lady who is like talking to a brick wall. If she doesn't like that you want to say anything more than hello, she knows what not to do, so you won't get your return. Just be careful not to deal with her and to ask for someone else; and worst case, document with video your returns. She may refuse your packing slip, so the hard workers in the back don't get you the return. I'll update this review when I go back to get her name. Customer service over the phone is great, and I do appreciate their patience and attitudes. I'm sure there's plenty of other nice representatives at this location, I've just been unfortunate to have to deal with this lady multiple occasions.
-
December 2023 by Charlotte M.
The availability and quality of parts is always impressive! My last-minute orders have consistently arrived the next day. They really go above and beyond with customer service too - my questions have been answered quickly over the phone. Highly recommend.
-
December 2023 by Jenifer B.
Amazing customer service. They're very knowledgeable and usually have what I need ready for willcall, which is a major bonus.
-
December 2023 by Rockscrambler
Awesome place, very precise and detailed descriptions. You need to pay close attention to what you are ordering like thread sizes otherwise you will be frustrated. Tons of options.
-
December 2023 by Gary J.
I've been dealing with Mc Master for over 30 years. I am here to say this company goes , far and beyond in service, I worked for a major manufacturer in field service, and 4 years ago, I started on my own, I was working on a job 200 miles away and order some parts, they arrived the next day like promised, but one of 3ft lengths of all thread had the wrong thread pitch, I called they gladly emailed me a return label and placed a order for the correct one to be delivered the next day, The next day came I checked on the status and it was shipped but UPS said it was going to be delayed another day, Which I had a strict time frame to repair this piece of equipment and I was already running behind. And I was in the middle of nowhere, so I couldn't get from anyplace else. I called McMaster, and they couldn't tell me why there was a delay but said they would see what they could do, I received a call stating they were shipping another piece out on a separate courier and I would have it in 4hrs I spoke with them a 4 to 4.30pm the part arrived at 9pm, and I was able to complete the repair on time. This is SERVICE, and you will never get it from their competitor. They have always had what I need, and if they don't, they outsource and get it, Thank you to all the customer service personnel at McMaster Carr
-
August 2023 by Ghe R.
The best source for hard to find hardware and great customer service and support! I highly recommend!
-
July 2023 by Kenneth Montgomery
This supply company is at the peak of thier helping a customer and I will shop for more fasteners in the future. Great help..
-
June 2023 by Alex Groneck
Product I received met my expectations and shipping was quick and delivered without problem. My issues came a couple of weeks after delivery. I received an email from the company stating that my card had been declined during initial purchase and that I was being granted "a final opportunity to immediately pay for my order". A previous email had been sent, but it made its way to my spam folder. This is a poor way to do business in my opinion. It is the responsibility of the seller to ensure that online sales are completed prior to shipping a product. Antagonizing a customer due to your inability to confirm payment prior to fulfilling the order is just wrong. I've since paid for my order, but I'll take my money elsewhere next time.
-
June 2023 by Lee C.
This place was referred to me by a local hardware store. McMaster carr sells all types of products including hardware. I placed an order over the phone. The guys name was Richard. After giving him my card information he placed the order. An hour later there was a text message from my bank saying my credit card was being used to buy food at several chain restaurants in L.A. county. My bank account was charged hundreds of dollars. I had to cancel my card. And it will take ten days to receive the replacement. The only person who had my card information was Richard at McMaster-Carr in Santa fe springs. The manager said this type of fraud has happened before and it is hard to control. He was going to investigate the situation and let me know what he finds out. He called me and was covering up legal issues. But did not resolve the problem. Buyer Beware !
-
May 2023 by Nathan Titus
Awesome company! Super fast shipping and their website is easy to navigate. Prices are competitive and I use them every chance I get. Very impressed with their customer service.
-
March 2023 by Marc Lewis
We are so lucky to be located close to a Mcmaster-Carr location. That is all i can say.Today, I picked up some 8ft aluminum rod in my work MX-5:)
-
March 2023 by Jose Domínguez
This place is the best everything you need they have the best thing is that you get next before 12 i have order from this place for so many years and I order a lot for our facility
-
December 2022 by Brandon Raf
My company orders from them weekly! Always receive our orders the next day!! Awesome shipping/handling & inventory!
-
November 2022 by Rachael M
Absolutely the fastest shipping I've had in my life. I had my product in less than 24 hours, from CA to WA! Also, excellent website to find EXACTLY what you are looking for. I am massively impressed with this company.
-
November 2022 by Ryan P.
They are awesome always have what I need in stock and extremely fast shipping usually same day shipping
