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February 2024 by Adrena Hearst
The drivers lied and said they were not able to deliver my package because they had no access but successfully delivered my other package from the same company to my home the same day. How were they able to deliver one but not the other? Horrible customer service
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November 2023 by Lavern Miller
I am starting to work here.
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October 2023 by Zen Art
I cant even begin, there was a slight error with a very important package. I was in contact with Marcus and he absolutely set everything up so i can retrieve my package smoothly. Im so grateful for his support and great communication. This man is on top of things and im grateful you have such a great leader in your team. THANK YOU SO MUCH MARCUS!!!! 10/10 would recommend this FEDEX LOCATION ??????????
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October 2023 by Starving Monkey
Leslie that works here 5 stars customer service, went the extra mile. Keep up the great work
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August 2023 by MATUTE LOPEZ
5TH TIME THAT MY PACKAGE WAS DELIVERED TO THE WRONG ADDRESS FED EX MUST HAVE SOME LAZY DRIVERS
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March 2023 by Maddie R.
The drivers never call when they artive at my apartment complex if they’re unable to get into the building. Literally every single time I’ve had a package through FedEx I get a notification that they “couldn’t reach the customer” but no missed calls on my phone!
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January 2023 by Steven Vest
Santa Fe Sorings hub yard goat has serious issues speed behind the building with empty trailers.
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January 2023 by Juana “HK” Vasquez
I have seen the fedex truck pass by my house 3 times without stopping. the 3 times driver lied that there is no access to the apartment. He hasn't left any notes. They have $2k worth of furniture plus a package from amazon. If you don't like your job, find another. UPS guys have no problem doing their job.
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December 2022 by R C
Fedex hires anyone that can drive , just this year alone 5 times a driver can't or is not capable of delivering to a correct address in my neighborhood and as of today11/15/2022 it happened again deliver to wrong address so some of you fedex drive if you can't or are not capable to find a address here is a clue look on the curb for the address its not hard . Update another issue on12/12/2022 for Fedex driver , so i see a Fedex driver walking up driveway with 2 boxes i ask him what address he his looking for and he tells me 5628 i help him by letting him know that it is on the other side of this build take the walk way back and the address is there he says there should be an address somewhere to let him know well there is it just happened to be slightly blocked by some Christmas decorations and i am just a tenant ( fedex look at the curb if all else fails ) i could do better, Ups Driver for my area finds the address Quiet easily Rc lakewood Ca.
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September 2022 by Joel Ramirez
3 days and nothing but disappoint & bs. Looks like I am going to the terminal tomorrow to pick up my package.
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August 2022 by Jonathan Rodriguez
Super unreliable and make claims about a failed delivery attempt when they never actually show up at my apartments. I want my package.
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July 2022 by Brittany Lavoie
If I could give lower stars, I would. This FedEx location is absolutely a mess and incredibly unreliable. They "relabel" perfectly good and legible tags that then get sent off no where near where they are supposed to go. I had 2 shipments literally being delivered to a place IN Santa Fe Springs, and they sent it out to Kansas and the other to Tennessee for some bizarre reason. For the other packages, going to the same facility as the ones that got lost, they deliver before business hours, or WAY after business hours. The businesses have their hours logged in FedEx's system, so why in the world a package that made it on the truck at 6am and doesn't attempt to get delivered until 8pm...seriously. They need to get their act together, because it is unacceptable.
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June 2022 by Danielle H
This is the absolute worst place to pick up a package. I sat and waited to pick up my package for 1.5 hours. I was told that the whole building was in a meeting. “THE WHOLE BUILDING is in a meeting during open/customer service hours”!! That is an horrible way to conduct business. The security officers was nice and tried to call and get some assistance but they wasn’t even answering him.
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May 2022 by Fragola Jones
I have seen the fedex truck pass by my house 3 times without stopping. the 3 times driver lied that there is no access to the apartment. He hasn't left any notes. They have $2k worth of furniture plus a package from amazon. If you don't like your job, find another. UPS guys have no problem doing their job.
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May 2022 by Luna Ingar
My package is missing! It said that it was delivered but we have a “RING” on our front door. So it is impossible to miss it, NO DELIVERY WAS MADE THAT DAY BECAUSE WE REVIEW OUR CAMERA AND NO FEDEX TRUCK PASS BY OUR STREET. Also no one stole it because we will see it.I’ve seen a lot of reviews that they also have camera on their front door but the package is missing.Is FEDEX doing something about it?
