-
August 2023 by Richard Bakalyan
I recently used Bekins Moving Solutions ( BMS ) to move my mom from California to North Carolina. Moving is always an arduous, time consuming process which can be very stressful and emotional. There are many interactions between the customer and moving company during a move and the one key element that is essential to assuring customer satisfaction is communication. My agents Kevin and Ellen were absolutely great. I could reach them most of the time and if I couldn't reach them they returned my calls the same day. Very refreshing. With these two professionals, I knew what was happening during all phases of this move. The three Bekins movers that performed the wrapping and packing were right on time and they were extremely courteous and exercised great care in how that wrapped my mom's belongings. Relocation Services ( a third party crating company ) sent two gentleman that were on time and did a great job in crating a grandmother's clock and two glass table tops. the following morning, Quinton, our driver, and two gentleman, Kai and Pete, were right on time at 8:00 AM to load the 53 foot truck. These three men loaded the truck with great precision and some items had to be carried down 3 flights of stairs due to the elevator being too small. Quinton gave me an estimated time of arrival of 10 to 11 days and sure enough, that is when my mom's belongings arrived. The entire inventory was accounted for with no damage and the final price was actually less than the estimated value. I could not have scripted this move any better than how it actually happened. The hard working professionals at BMS definitely take pride in what they do and care about satisfying their customers. I will not hesitate to use BMS again for all of my moving needs and I give my highest recommendation to any and all who desire a move to be done the right way.
-
August 2023 by Randy Bauer
Despite some scheduling issues early on, Bekins pulled through for us and did an excellent job! We thank our driver, Tony and the crew from Farmington for doing a great job with our belongings. Also a shout out to our rep Dan and our move manager Ashley for helping us every step of the way. Thank you Bekins for a most excellent experience!
-
August 2023 by Larry Fay
Kevin was very helpful in planning my move with al my questiona and last minute changes. Ellen helped coordinate the packing date and move in date even when escrow closed a day late. Juan and crew were proferssional, careful, and not only packed me up, but delivered to me new address as well! They walked me through every step of the proces and final check at the old house and fianl check at the new house. Made the already stressful selling/buying a new home a little easier. Definately recommend this company.
-
July 2023 by Cyndi O.
I would NEVER RECOMMEND Bekin's moving Solutions or Bekins Van lines EVER. ALL contract employees, come in could care less about YOUR personal stuff, don' t use blankets, quote you a price and call while you are on the ROAD to your new home giving 5 minutes to pay more or hold your life belonging hostage ( I have recording (Ellen). Nancy salesperson lied about all being employees, they are CONTRACT employees who come in job here and there, and they steal. Tease you with your own lingerie. Police reports being filed. Breakage, no wrap, damage, up price AFTER, (can't by law charge 10% over estimate) so here, WE WILL GO TO COURT. Liar, scam games , call corporate in Indianapolis. I will go all the way to the top. Slimey Sales, packers, loaders, sneaks, liars. Feel free to contact. I have video and PROOF. NEVER USE BEKIN's Go with North American - feel free to contact! LOTS OF VIDEO AND PICTURES. THEFT! Shameful. Boycott Bekin's Van Lines and Bekin's Solulions. Nancy C too. I believed her. When there was trouble, she stopped calling back. I'm missing things, important things. Charged credit card AFTER for $2000 MORE. Took my belongings OFF truck at facility and opened boxes. I'm happy to show proof with my videos.
-
July 2023 by Joan D.
We used Bekins for storage between a move and many items are broken and many items are missing!! Do not use this company!!!
-
July 2023 by Bob M.
SCAMSTERSWill make unauthorized withdrawals from your bank account after you've already paid the entire agreed upon amount.The Better Business Bureau rating for Bekins and all its local affiliates is "F". That's right, "F". 'Nuff said.
-
June 2023 by Sue Kuhns
Our move from CA to Texas went smoothly from the pack out to the delivery. We really appreciated the professional attitude of the crew and driver. Nancy Chatelain was our initial Bekins contact and she went above and beyond to make our move successful. When we wanted to get our van back from an airport in another state, Nancy was able to refer us to an affordable auto transport company which quickly got our van shipped to our home and made our move so much easier. We would definitely like to use Bekins again.
-
June 2023 by Susan Emerson
I needed help with packing. The team did an amazing job of packing and moving all my stuff in an incredibly short period, even though it included a very, very long day for them. Thanks so much to the whole team!!
-
May 2023 by Joanne Schecter
From beginning to end, this company was outstanding. It started with my sales rep, Nancy Chatelain, who walked me through every part of the process, explaining everything and answering all of my questions. She is knowledgeable and professional. She even came over on moving day to assure everything was in line with what I needed.Then came the movers. Chris Bennett and his co-worker, who let me know they were on their way and arrived on time! They took tremendous care in packing up my furniture and other items, clearly assuring nothing would be damaged. (They even packed my light bulbs with great care!) They took care not to bump any walls or soil my carpets. They were friendly and very professional. When they arrived at my destination to unload, they placed everything just the way I wanted it, they were swift and efficient. Everything arrived in perfect condition and nothing was missing. They cleaned up everything before they left.I highly recommend this company and the people involved. I could not have been any happier!
-
May 2023 by Judy Halstead
The movers (Anthony, Victor, Jessica, and Juan) did a wonderful job of making sure everything being moved was safe and secure and protected. They were very efficient and friendly and explained all questions. They all went out of their way to make sure that I was happy with how they were operating. I highly recommend this group of movers to anyone looking for good and efficient movers.
-
May 2023 by Lakisha M
Everything went great. The movers were organized and proficient. They arrived on time. They were friendly. Great experience. I highly recommend Bekins to anyone who has not hired a professional moving company. WORTH IT!!!
-
May 2023 by Patricia Simeoni
Nancy Chatelaine is simply the best! She moved us once from our home in California to Nevada, and the experience was truly great and uneventful. Nancy is professional, kind, and communicates beyond my expectations.When my mom passed away unexpectedly in February and I needed to get some furniture out of her home, I contacted Nancy, not thinking she would be able to help me directly with the move but, in hopes that she may refer me to another contact person. To my surprise, Nancy was able to handle this move for me as well.She was so respectful with this move, knowing the sadness I was feeling, and it was comforting to work with her once again.I cannot speak highly enough of Nancy she is simply the very best!
-
April 2023 by Warren Drainville
The movers that came and helped us with the house were amazing, top notch, we have another move scheduled in 6 months and we will be calling and requesting Victor Lopez and his crew to help us again. Victor and his crew are top notch! Best moving experience of my life! I was very nervous at first but I felt very good by the end. I had Victor Lopez, Jessica Lopez, Jose Galvez, Juan Garcia were taking care of us. Definitely request this crew for your move. I would recommend them to everyone!
-
April 2023 by Peter Condy
Movers were wonderful. On time, careful, efficient, and respectful. Worked hard and as a team. Movers were Victor Lopez, Anthony Galvez, and Juan Garcia.
-
April 2023 by Littlebit Project
Jose Galvez,Victor Lopez and Juan Garcia were excellent, professional and truly great. They moved me into my new place and secured everything I had to prevent any damage to my furniture. They arrived on time and was very accommodating. DEFINITELY worth this company and the strong representation of Jose, Victor and Juan.
