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March 2024 by Adele T.
It was Excellent, Senya my customer service rep is a 10 for professionalism, knowledge and kindness. She was awesome. I went in thinking I'd be waiting forever but within 10 minutes I was being helped. Senya was very understanding and patient in explaining all the different programming choices I had, she answered all my questions. I felt really satisfied afterwards. Senya made it a happy experience. She was excellent representative.
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February 2024 by Bailey S.
Best 5 star service. Thank you Bence. My Mom has beginning stages of dementia, totally confused, and could not remember what she was there for. After a 1 hour appointment with Bence, he was able to sift through the confusion, and solve her difficulties. Thank you Bence for the phone call, letting me know problem was solved and she was on her way home. It's a rare individual in today's business that goes beyond the 9-5 job and actually cares about their customers. Our family thanks you.
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January 2024 by lala t.
I went into this store this afternoon I had a problem with my bill the gentleman who helped me unfortunately I did not catch his name very smart very informative helps me figure out my problem with my bill set me on my way in approximately 25 minutes! So thankful the store is nearby my neighborhood.
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January 2024 by Francis A Cheap
Solid team. Very friendly even though the store is undergoing remodel no impact on service.Here's a picture of a customer reviewing the various plans and options from an expert. Xfinity rep.
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December 2023 by Michael Briones
It's okay parking's good.
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December 2023 by W. T.
Steller customer support and service from Bence. Month back, came into River St store not knowing what I wanted or needed. Bence walked me through my needed services first, then showed me my needed services plus the wanted ones. Came in other night 9 minutes before they closed. Was greeted by Bence. Guy remembered everything. No pressure to hurry me through or to tell me to come back during opening hours. Gotta say this guy know how to value his customers. I bought it all. Thanks Bence, my family's going to have a great Christmas because of you!
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November 2023 by Tina Kemer
Not very friendly people working there after being costumer for over 40 years I have to cut the cables with Comcast every month they raise my bill but don't get nothing in return but paying for the channels I am not even watching like sport chanel yes they.fomt provide any discount for seniors all together not good company to deal with and now I had 800 mega bites they change it on there own to 400 mega bites and charged me 100 dollars mines my 30 dollars discount fro government so now my Internet is slower and have problem when walking and listening the music I know for sure you will lose more people at list people I know they're also feed up how much the bills come to there house and they are all seniors so they say It's time for change the Comcast for someone else
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November 2023 by Carolyn Milner
Not only poor service, but NO service! We went into the Santa Cruz store and signed up for Xfinity TV service, with an appointment to have it installed by a technician. When no one showed up to install it at the appointed time, I called Xfinity and was told that NO appointment had ever been made by the salesperson. However they’ve already sent me a confirmation email telling me how much I will be paying for what I DON’T have!!
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October 2023 by Andrea Todd
I'm a new customer and got great customer service by Harrison.
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September 2023 by Karen Sugidono
The sales clerk was very polite & greeted me right away.
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September 2023 by Tommy Dyson
Got here right at opening and was helped out relatively quick. Bring your patience of course and don't give the staff a hard time. They're just doing their job.
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September 2023 by John Robi
Super friendly and not busy at all. Had my online order ready when I arrived.
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August 2023 by Clay Johnson
They replaced my old remote in 2 minutes. What can I say? Great service.
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July 2023 by Mark Jansen
Geremy was our service rep and took care of us quickly. Great guy.
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July 2023 by Mary A.
This is fourth yelp. Problem with returning unauthorized activation of a mobile phone. To continue from last yelp, I went into FedEx with a return ticket number, which ticket number is wrong. I repeated the number to the agent that provided me with it and it was correct. I arbitrarily sent the phone to the local Comcast on River St. I'm now on the phone again with Xfinity and was told the process was incorrect. I've spent countless frustrated hours to no avail. Each and every time that I speak with a X rep, the info is different. If you have any other choice, use a different carrier. This company has been difficult to deal with since 2009. It's been one thing or another. I'm a senior. If I am not successful in this conversation, I will have no other choice but to enlist Senior Legal Advisers and/or small claims court to pursue this crooked company.
