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March 2024 by John H.
This branch should hire more people, the lines are always long, and calls often go unanswered.
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October 2023 by M S.
Wells Fargo is okay, and this branch was about on par with that. The staff were polite and friendly in handling a probate matter. However Wells Fargo's rules are a bit obtuse, and even the staff at the branch knew that. They didn't like dealing with Wells estate services at the administrative level either. But after 2 hour phone call all was said and done. I did distribution and all was settled for the estate within a few months.
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October 2023 by Young J.
I tried to open a new bank account for my small business today. The teller told me I had to do online or use the mobile app to do that. I tried going through the extremely complicated "self-service" process and ran into issues. I went back inside the branch and asked if I could just schedule an appointment with a banker. The "manager" told me that he would not do that and told me I needed to use the app to schedule an appointment. From an identity theft standpoint, it seems very concerning how Wells Fargo encourages or in this case requires customers to open bank accounts online rather than in person. In short the "manager" told me he would not help me and turned away my business. I then drove two blocks down the road to Bank Of America and opened a small business bank account with them instead. Congrats Wells Fargo on your loss of business. PS - I hope the District Manager reads this so this loss of business is reflected in the "manager's" performance review. Thanks Bank Of America for your fantastic customer service and care.
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August 2023 by Youn Hee E.
All of the bankers were helpful. Alwa was friendly, calm and knowledgeable. Other tellers and Anthony was very friendly.
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June 2023 by A.C A.C
Stay away from Wells Fargo they are crooks..
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March 2023 by Susan Wagner
Got zapped with a service fee for once slipping under a very high minimum. No leniency from this company.
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March 2023 by Catherine Ann Walters (Cathy)
Wells Fargo ( Aptos branch ) used to be my "home" bank. Nowadays , Wells River Street is my favorite & most visited Site. It can be a little tricky getting into and out of the parking areas. All in All a good place to be. Just a few trips here, (With Google Maps as my guide) and Viola! I do all my banking here, easily.4
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January 2023 by Faranak Tabrizi
That was my first time in person meeting in Santa cruz River street branch and only I had a question at closing time and the Security guy slammed the door in my face in a very bad manner and I’m going to closed my accounts after more than two years banking with Wells Fargo.
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November 2022 by Palika
This superpower rich bank cannot staff their bank adequately with tellers. No matter what time of day i come there are NEVER enuf tellers and i always have to stand in line for far too long.
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November 2022 by Joponogo
My experience depositing a check here was fast and straight forward. All the staff were super polite: holding doors for me and making sure all my questions were answered.
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November 2022 by Palika Benton
This superpower rich bank cannot staff their bank adequately with tellers. No matter what time of day i come there are NEVER enuf tellers and i always have to stand in line for far too long.
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October 2022 by Dave ROSENTHAL
The Manager was so mean to me this happened like sevenyears ago but i was nervous to write a review didnt let me get money out said my ID was not legit was a total lie and i was actually about to cry and she could care less was awful. I also have a disability as well deplorable absolutly deplorable behavior from the manager no empathy at all.
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October 2022 by Paul Hardwick
1st time here and I must say it will be my lastThe staff have no personality.Long lines and absolutely the bare minimum accessibility for disabled.Ashley my teller (who was most likely new) had no clue whether or not there was a charge to cash s check (if not a client) even though the person who wrote it has an accountMany training deficienciesSo glad I don’t have an account thereStill very dismal service not much improvement even from prior branches 40 years agoTake heed.
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October 2022 by Derrik A
Absolutely awful. This branch has zero customer service. Always a long line and 4-5 people standing in the back not helping. Really don't understand how this branch has even 3 stars.
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September 2022 by Paul H.
1st time here and I must say it will be my last The staff have no personality. Long lines and absolutely the bare minimum accessibility for disabled. Ashley my teller (who was most likely new) had no clue whether or not there was a charge to cash s check (if not a client) even though the person who wrote it has an account Many training deficiencies So glad I don't have an account there Still very dismal service not much improvement even from prior branches 40 years ago Take heed. Never stay in a place where no one see your value. A father said to his daughter "You have graduated with honors, here is a car I bought many years ago. It is a bit older now but before I give it to you, take it to the used car lot downtown and tell them you want to sell it and see how much they offer you for it. The daughter went to the used car lot, returned to her father and said, "They offered me $1,000 because they said it looks pretty worn out." The father said, now "Take it to the pawn shop." The daughter went to the pawn shop, returned to her father and said,"The pawn shop offered only $100 because it is an old car." The father asked his daughter to go to a car club now and show them the car. The daughter then took the car to the club, returned and told her father," Some people in the club offered $100,000 for it because it's a Holden Torana and it's an iconic car and sought by many collectors" Now the father said this to his daughter, "The right place values you the right way," If you are not valued, do not be angry, it means you are in the wrong place. Those who know your value are those who appreciate you. Never stay in a place where no one sees your value.
