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May 2024 by Melanie Anderson
Great service!
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December 2023 by Leslie D
Caring and professional. Kind to my dog and gorgeous grooming.
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November 2023 by Betty Weiss
Excellent care, speed of service and rates. Sorry for the loss of the Scotts Valley location as that was our closest option.
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August 2023 by Louise Cardoza
My dog rolled in something stinky and they got her in the same day, a few hours later! If we lived locally we’d be back for sure!
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July 2023 by Yvonne F.
Erin is a very talented groomer and extremely patient with my difficult little rescue dog, Harry. She does a terrific job with his haircuts (he always comes home looking BEYOND adorable). We hit a little bump in the road last year, but with clear communication and my commitment to work on Harry's behavior, all is well again. I'm super grateful!
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April 2023 by A K
Great dog grooming! Professional, patient, and does a great grooming.Will be scheduling with them next appointment.
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March 2023 by Gary B.
Erin Roberts (Owner) was very rude and not professional as to going on my Facebook page which has nothing to do with her business and leave rude comments. VERY UNPROFESSINAL . Please folks use any another service but this one. I was just trying to get a simple service done for my pet, and leaving mean and rude comments. This person is still harassing me. Maybe another line of work is in order.
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March 2023 by kayla g.
Happy pup=happy life! Thank you Lauren in SV. I'm very happy with the wash, nail trim, tooth brushing and blowout. Most of all he was happy when I picked him up and loved showing off his new do.
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March 2023 by Rose M
We love The Whole Kitten Capoodle! We won't trust our dogs anywhere else. We've been clients for many years. Erin and Lauren groomed our senior, deaf German Shepherd and she did great. Our Havanese poodle Teddy looks forward to seeing Erin and looks so good after grooming. They have lots of experience with dogs that need patience or extra care. We're excited they now have a Scotts Valley location, which is more convenient for us. Their prices are affordable too and easy to reach them via text for scheduling. They are not only experienced, true professionals but also wonderful, kind, awesome people.
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February 2023 by Linda L.
My little fluffy dog has had a few bad hair cuts, but not this one. She looks adorable. She came home very quickly, not kenneled for any time. Love this addition to Scotts Valley Businesses.Cat grooming is also offered.
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October 2022 by Erik Green
Good reviews but as a first time caller, I hung up before getting a hold of anyone because it doesn’t appear they are really interested in new clients. The message effectively comes across as : “if you haven’t been here before please don’t bother us”. Guess I’ll look elsewhere!Update based on reply: I called other groomers who were happy to take my call and answer my questions and fit me into their schedule. The problem is the way you have orchestrated your answering service is does not make people WANT to come to you for service. As other reviews mention, maybe you should consider the feedback is not for “no reason”. Even your website it says “we don’t check email often”. My review is based on initial customer impressions based on customer facing communication and not on the actual services rendered.
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September 2022 by Maral E.
Love this place. Definitely worth the wait. Loving caring groomers. Always a pleasure to deal with.
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September 2022 by Donna L.
This business is not professional. When I reported a problem, the owner, Erin, was rude, obnoxious and told us the problem was ours. What happened, was an employee asked for our paperwork. We told them, the paperwork is in two folders, it had every bit of paperwork we had for our two dogs. At the end of our appointment, the employee kept our paperwork. I called two times to request my paperwork. No response! Erin said, if we gave them our records, with, shots etc.its on us.. Some of the ,names, are unavailable. What kind of business does not take responsibility for something they asked for. If your company takes ownership, of something, YOUR company is responsible. What use is a company who blames the customer for their incompetence. The previous review by my daughter, is complete and true. I do not recommend The Whole Kitten Kapoodle., so called business, is horrible at best. If your property means nothing to them, why expose the risk of them losing it and blame you for their loss of our records.
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September 2022 by Elaine L.
Update to my UPDATE: Bad news. I havent been more pleased than with the grooming. When I initially left a review, I hadn't had any customer service with them. Today at The Whole Kitten Kapoodle., is where my faith in this company went south. When I took my dogs in for grooming. They got us in right away. Their employee,asked us for what we had in our folder for the dogs. We thought it was an unusual request. But we complied. He assured us that we would get it back after their cut.After the grooming,, they didn't give our papers back. The folders had all of the shot records, rabies tags and certificates.I had called and left messages that we didn't get our folders back. We purchased our 2 dogs in Texas and all of the chip info. Papers that would be hard to replace. When I spoke with Erin, one of the owners, she said it's our problem because they only get the tags and rabies certificates. I was in the car with my mom and the employee definitely asked for the files, with every piece of paper, attached to the history of both dogs. I explained to Erin, that we gave, what was asked for. She did back up her employee, regardless of how the company's mistake, is causing me grief after she said that it is now our problem. I was also told that I didn't call for months. Not true. I called twice and left all of the information. They lost our files and they looked and can't find them. The files couldn't just walk away. Since our property of the files, we're now in the hands of the business, The responsibility is on the business to take extra care of my property. Since Erin mentioned that they only get the rabies information, that would've been lost, no matter what was in the folder. We already identified the contents. Another excuse was that it was a couple of months, so the responsibility was on us. Two months in a row, the business was not able to groom my dogs because the groomer was sick and another time, he had foot problems and couldn't come in that month either. This is the third month and finally got in. I was told that it was my fault that they lost our papers, since they said I took too long. I was given a web address to solve all of my problems. Yeah right. Every step of the way, she gave excuses. She did throw a couple of shallow and curt, I'm sorrys, in there. Although they do grooming well, the customer service is horrible. The moral of the story is to never give your paperwork to this company. It will then become your problem. There are no excuses to take disregard for the customers property. I dread making calls, getting phone numbers, chip information. dog rabies certificate and tags. Their shot records and we're talking, information on both dogs. They have had different vets and trying to find names for both vets. We've had them for years. Some of this paperwork is unrecoverable. 1 will never take my dogs here again. I do not recommend this business, if they can't even find my files, they insisted of "borrowing" them for a couple of hours. That was a crock that they lost it. It's either on the bottom a bird cage somewhere, or they flat out threw it away. It's a small office, there is no way that they took care of my property.******** I helped my mother, with her review, since she was a witness to the paperwork being promised to return it. The next two months, the groomer was out of the office for two months. You never returned either call. Erin, your name calling and accuse the customer of lying is unacceptable. What kind of business does that? If you can't take care of my belongings... Noone there is taking responsibility for something their employee requested. We did not receive a call so, I couldn't make arrangements for the pick up. Erin just shined me on. The only thing Erin can do is to insult any negative yelp they get. There is a pattern of carelessness and incompetence. Run for the hills and don't risk taking your animals here. Take in a dog? You may get a cat back.
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August 2022 by Sharon Adair
Thank you for responding to my review. We are visiting and needed a groomer to take our retriever to while here. After hearing the message on your answering service, based on that,I wouldn't bring my pet here. I am a very compassionate person especially to neurodiverse people as you say the person is who records your businesses message but how is anyone suppose to know that?both our adult daughters work specifically with neurodiverse children thru adults. We understand them well. but anyone calling your business for the first time would have no way of knowing that. may I kindly suggest for customer service purposes you use someone else. She sounds intense, unfriendly and overworked. I know that anyone who is neurodiverse does not mean to come off that way. Again, noone calling you would know that. Just a suggestion, its your business.