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September 2024 by Sophie Kirke
Carlos was so helpful today. Very helpful staff. Great Santa Cruz hoodies and gifts. Loved the shop
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September 2023 by Parker B.
The service was honestly horrible. No greeting. The workers didn't acknowledge me whatsoever. When I went to go pay the worker was so dismissive and did not even have a smile. The two stars is because the prices are good but that is literally it.
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April 2023 by Tommy Gleason
Maliah was very helpful in helping find prices and other good stuff!
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January 2023 by steffan pearce
Staff more interested in playing on their phones than trying yo make a sale
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November 2022 by S j
It's a gift shop.
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September 2022 by Joao F.
Oscar best worker at sun shop, he's very energetic, helpful and super nice. He always sends you home with more than a smile ;)
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June 2022 by Lisa B.
Wanted to share that Stephanie went above and beyond with her stellar customer service!!! She made my shopping experience a memorable one with her result orientated knowledge!! Thank you!!!
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May 2022 by Julian G.
Oscar Esqueda Ponce is the best worker at sun shops he's the manager for a couple of the stores and he's always so nice. I love him l, he always going above and beyond when I shop there.
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May 2022 by Flavio P.
Oscar was helpful and helped me return a umbrella I didn't use. he was energetic and looked like he was happy doing his work. He even gave me a hand shake
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December 2021 by Scott J
It's a gift shop.
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August 2021 by Jennifer P.
Came here on a Friday after arriving in Santa Cruz, parking on the wharf, (how is this a thing?!) along came a breeze and my southern CA child having goose bumps and me being a bad mom forgot the sweatshirt at our friend's house in the bay area. Wandered into here (it was one of 2 places to get sweatshirts on the boardwalk). It was crowded with stuff (not so much people). They sell a good variety of things. I was able to find a sweatshirt and bought a magnet for a souvenir. It was expensive ($40) but to be expected since it is probably geared towards tourists. The only interaction I had with staff was at checkout and it was fine. The guy wasn't overly talkative, rang up my stuff, told me my total and I paid. He did listen when I told him I did not want a bag so yay. Overall this is not the type of store I would shop in but when on vacation right?
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June 2021 by Kaylee R.
They didn't want to sell me a sweatshirt that was on a mannequin. I've asked for the clothes off a mannequin before and it has NEVER been an issue.
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April 2021 by Blah M.
I hate leaving bad reviews, but I feel like the poor service that Sun Shops in Santa Cruz provides must be brought to light to unaware consumers. It is with a sad heart that I do so. Shoddy service happens, I realize this; that said, there are instances where I feel that employees go above and beyond in regards to providing suboptimal assistance, and Sun Shops in Santa Cruz has cornered this market. Considering the fact that Santa Cruz depends on tourism, and further considering that a worldwide pandemic has put an enormous dent in said industry, one would think that both employers and employees would go out of their way to encourage positive shopping experiences to help mitigate the pandemic's effects on business. Sun Shops in Santa Cruz has no regard for such things. To say the service from the employees was shoddy on our visit is to give too much credit. I would never return to such a shop and highly encourage anyone else to avoid a first visit. Want to go into a place to spend your hard-earned cash? This is the place to skip. If they were to initiate training in customer service for their employees, it would be a start. Until then, please find an alternative.
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April 2021 by cathy szymoniak
Looked like a cool shop, until they said they were Closed when they still had time on the open sign, customers inside and they wouldn't let us in to purchase. The Manager turned us away.
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April 2021 by Jessyka O.
We walked up to the shop and there was a station blocking the door. We waited there assuming it was a line to enter. The employee at the front looked at us but didn't say a word. I keep wondering if we were at the eighth door, or if the store was closing. Finally another employee came out from someplace and opened the ropes for us. We selected our items and went to pay. I asked if I could also get a sticker from behind the glass behind her. The employee looked at me as if I just asked for her firstborn. Then she said something about needing a new pen and scribbled on a paper. Luckily another employee went and got it. Without a smile or acknowledgment to us at all however.
