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January 2024 by Ent M.
10 yrs using printing department - WORSE now than ever before. HORRIBLE customer service - TERRIBLE individuals!
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January 2024 by T B.
Great service from an exceptionally knowledgeable and willing staff. My new go-to store for all office supplies.
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November 2023 by Jody McFate
Ozden in the printing department was very friendly and helped me make a bunch of copies. He showed me how to use the copier and showed me how to get a great deal on the project I needed to do. His service was excellent and went beyond the help I expected to receive! If I ever need something printed I'll definitely be coming back again. Thank you so much!
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October 2023 by P K.
These folks were super helpful today I had a printing project, and they provided me with all the service I needed in a very timely and economical fashion... I will not hesitate to do more printing work there through them... I lost my printer in Aptos years ago, and these guys will easily fit the bill !!
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September 2023 by Halley P.
Always had great service and help here when I need office supplies or furniture. Staffing is skinnier these days so usually I have to find the right person for the area that I am shopping in.
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August 2023 by Ruth Ingram
Line was long and only one cashier took longer to check out than it did to shop for 5 items. Waited in line for 8+ minutes.
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June 2023 by Robin Davidson
I don’t have time to be writing this review thanks to the incompetence of this entire store. I just wasted sooo much time and money on something that looks like garbage. To top it all off…I finally found the last thing I needed and they wouldn’t sell it to me because it was supposed to be part of a bigger package…they offered to discount the bulk package because it was missing some (they had obviously sold just one to other people..) but after spending $25 to print 5 pages because the print guy failed to mention he was leaving early when I talked to him on the phone….I wasn’t feeling like wasting more money…just rrawr.
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May 2023 by Samson Shaul
I’m happy we have a store for a fast pick up since I’m not good at online shopping. Super friendly employees make it a bonus!
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May 2023 by Areli Fentanes
Printing service is the worst. They can never have a job done at the moment you go, even if it is just 4 copies. I’ve been there several times for more o less the same kind of printing service and it has always been the same. Also, they are supposed to close at 9:00 but if there’s no one at 7:00, the close printing area service.Watsonville store is completely the opposite they should learn from them.
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April 2023 by Andrea S.
Terrible customer service. I bought a file cabinet they did not come with all the screws that were needed. Was just told there was nothing they could do. No attempt to get the part needed despite almost no customers in the store. Maybe that's why.
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February 2023 by Frederick Schwartz
Last two jobs totally messed up.1stWould not do fax ("use the machine for yourself.") But fin ally agreed to help me with machine: 20 faxes sent out none received.(no refund available as was "self service.")Then for 500 bill reproductions: size came out wrong and, on redo, they now claim they can't find the order.Who needs this kind of service?
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January 2023 by Mira Trixie
Wanted to get a few normal sheets of paper laminated- they said they’d call me when it’s done, never called me, wrote down my name and number incorrectly. Terrible service. Don’t go here. Waste of time and money. It’s not that hard to be a decent person or worker.
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October 2022 by Andrea M.
Shout out to the employees in the photo department! I've been in there twice in the past week and both times had very knowledgeable and excellent customer service. They put my mind at ease with finishing difficult a poster board project.
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October 2022 by Mark Rosenberg
They post a sign saying they give you $2 if you bring in empty ink cartridges, but the runaround they put you through to give you the credit is so complicated that its really a fraudulent offer. They just want to get you in the store but will not credit you for empty ink cartridges. Don't shop there.
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August 2022 by Marion S.
The Staples in Santa Cruz is under temporary new management and has renewed energy. I had a specific copying job to do and the young man behind the counter-Martin G. was efficient, polite, and dealt with a complicated process quickly. I was very satisfied with his work performance dealing with a lot of detail. I wish this new temporary manager well in her new responsibilities. Marion S.
