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January 2025 by Larry T.
Leased a VW ID.4 thru them for a little under 3 years, turning it in this past summer. I will say the sales person was good, along with the finance manager. The issue I have is with the. quality of service. All new vehicles have recalls, that's a given, but trying to get these taken care of was an exercise in futility. The Service Manager is rude, the owner (whom I corresponded with via email) acts like a jerk. The car was great to drive, so if you want to get a VW, drive over the hill (Stevens Creek VW did the recall work) or head over to Salinas. Save yourself some grief, drive a little! EDIT: Mark S. We turned the car back in this past summer, and have finally settled with VW on our final charges. VIN# WVGRMPE22MP052804. The car was leased under my wife's name. Ask the boss/owner. My sense is he treats most customers the way we were treated. Ditto for Mr Somer in Service.
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November 2024 by Conor P.
amazing service and professional, George was super helpful. Extremely happy with my purchase.
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November 2024 by Rachel M.
Very friendly and accommodating. 2nd vehicle we have purchased from this dealership, would recommend!
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November 2024 by Trever G.
Ask for Armando Reyes! Just bought a used truck from him and he was super friendly and made sure he got all my questions answered. I never felt like I was being pressured or dealing with classic sales tactics and I drove out of their feeling happy and confident in my purchase.
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October 2024 by Amanda G.
Armando made the process very easy and quick. He found the car I wanted. I recommend him.
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October 2024 by Dante Ruiz Miranda
One of the best experiences I ever had . . The staff was very nice and professional! Especially my buddy Luis! He sold 3 cars for me and my family ! I recommend Luis ! He’s very professional and always helpful when it comes to selling a car and explains every detail .
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October 2024 by Brooke Secor
Shopper BEWARE! Absolutely horrendous experience will never be forgotten. We saw the exact model we wanted on the lot so went in to test drive. The backseat belts were completely disconnected from the car and just lying flat inside. The plastic console was also missing where the female ends of the seatbelts connect. The dealer that came out to show us the car said oh wow we didn’t notice that but we will definitely fix it we cant even sell it like this. We test drove it and decided we would come back with our kids to make sure car seats work well once seatbelts are reconnected. We came back the next weekend and worked with Jorge on the deal whom we had text with that week to let us know the seatbelts got fixed. The seat belts were connected but the plastic casing in the center console area was still missing and we were told that part was ordered to be replaced along with other stock items like jack and the tool kit to remove the roof that were both missing from the car. One of the dealers had mentioned they thought maybe it had been broken into and items stolen off the lot. They said these could be ordered and included in the car. We signed a contract that day with Joseph and paid a deposit with those missing items written clearly in the contract to be included, it took at least an hour or two. Three days later Jorge text and said those items had arrived and we could come pick up the car. We arrived with checkbook in hand, and when asked to make sure all those items were in the car they were not there. Jorge said let’s look inside the office maybe they are there or we can see what the order says. As we waited, Joseph came in and asked for the remaining balance of the cars purchase price. My husband told him yes that price is ok but Jorge is checking to make sure the parts are ordered since they aren’t in the car. Joseph shut his folders and walked away. Things escalated quickly as another salesman we didn't work with at all over the 3 visits came into the office all aggressively jacked up and began abusively yelling in an unsuccessful attempt to intimidate us into paying for the car without those items. This guy said the parts were never ordered and they had no plan to order them amongst other rude comments and walked out before we could respond. We explained to Jorge this is very confusing because the first salesman was the one that offered to replace the parts and then it was written in the contract. We had no idea this would be such a problem for them. They went back, pulled up the contract and said oh those items are in writing on the contract so we can order them, but by then the salesman that yelled at us, came back and started accosting us more about what a waste of time we're being and for the low cost of replacing those items he should suck the gas out of the tank they put in because they always sell cars on an empty tank. To think we would give them $40k after accosting a customer when they are the ones who decided to lie and not uphold the agreement is absolutely insane. They forfeited thier own contract and lied several times to get us in wasting hours of our whole family's time with young children sitting there we signed all the contracts over 3 different visits. This was last Sunday. We were told the manager would be in on Tuesday and contact us to deal with the situation, but we never heard from anyone. They don’t care. We already found the same car we wanted and purchased on Carvana for a better price with no BS- highly recommend! We tried to keep such a large amount of money in the local economy and support a business but this place was too unprofessional and unfriendly.
The response from the owner is a joke. We filled out dozens of contracts to purchase the car. They have all our contact information and neglected to follow up with with us. Why on earth would it be on us to reach out to them again after the way we were treated?
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October 2024 by Jan Bob
Not enough people take time to post a positive experience when they get one.
I started talking to Armando in sales last week, looking for a new jeep gladiator with a spec in mind. I test drove a vehicle that matched my spec mostly Friday evening and brought my wife and two children Saturday morning. Armando and the team backing him listened to my concerns and knowledgeably answered my questions. I had these things researched inside and out and Armando kept pace. I was buying cash and your experience might be different if you are financing, but I have to say, it took only about 30 mins to have the deal completed. Ultra smooth. The document/finance leader was super knowledgeable and efficient. Didn’t try to upsell any BS.
All around , if all dealers gave us this type of experience, it would be a 5 start buying world.
Thanks folks, keep up the good work, and you will have repeat customers.
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September 2024 by Luis G.
Was able to check it out and take it the same day.A very quick swift process wasnt even staying long for all the paperwork either so shoutout these guys
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September 2024 by B S.
Absolutely horrendous experience will never be forgotten. We saw the exact model we wanted on the lot so went in to test drive. The backseat belts were completely disconnected from the car and just lying flat inside. The plastic console was also missing where the female ends of the seatbelts connect. The dealer that came out to show us the car said "oh wow we didn't notice that but we will definitely fix it, we cant even sell it like this". We test drove it anyway and decided we would come back with our kids to make sure car seats work well once seatbelts we reconnected. We returned the following weekend and worked with Jorge whom we had text with that week to make sure the car was still there. The seat belts were fixed but the plastic casing in the center console area was still missing and we were told that part was ordered to be replaced along with other stock items that were missing from the car. One of the dealers had mentioned they thought maybe it had been broken into and items stolen off the lot. They said these would be included in our deal. We signed a contract that day with Joseph and paid a deposit with those items written clearly in the contract, it took at least an hour or two. Three days later Jorge text and said those items had arrived and we could come pick up the car. We arrived with checkbook in hand, and when asked to make sure all those items were in the car they were not. Jorge said let's look inside the office maybe they are there or we can see what the order says. As we waited, Joseph came in and asked for the remaining balance of the cars purchase price. My husband told him yes that's the agreed-upon price but Jorge is checking to make sure the parts are ordered since they aren't in the car. Joseph shut his file folder and walked out of the room without saying anything. Then another salesman we didn't work with at all over our 3 visits came into the office all jacked up and began aggressively yelling in an unsuccessful attempt to intimidate us into paying for the car without those items. He said they were never ordered and had no plan to order them and ran out of the room. We explained to Jorge this is very confusing because the first salesman was the one that offered to replace the parts and Joseph had written it in the signed contract. We had no idea this would be such a problem for them. They went back, pulled up the contract and said oh those items are in the contract so we can order them but then the aggressive salesman that yelled at us, came back in the office and started accosting us more about what a waste of time we're being and for the low cost of replacing those items he should suck the gas out of the tank they put in because they always sell cars on an empty tank. To think we would give them $40,000 after accosting a customer when they are the ones who decided to lie to get us in and not uphold their end of the agreement is absolutely insane. He said if we didn't trust them he doesn't want our business. They forfeited thier own contract and lied several times to us wasting several hours of our whole family's time with young children sitting there we signed all these contracts over 3 different visits. We already found the same car we wanted and purchased on Carvana for a better price with no BS- highly recommend! We tried to keep such a large amount of money in the local economy and support a business but this place was too unprofessional and unfriendly. Don't waste a second coming here. We are normal hardworking people and value local businesses, but this treatment was unacceptable. Management is a joke and does not care. They were off the day the incident happened and we're supposed to follow up with us, but we never heard from anyone. They know who they are employing from the look of these reviews. I would let them keep the deposit just to never have to set foot there again. Now they keep flagging my reviews and comments and trying to get them removed to supress our honest experience instead of fixing the business prob
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August 2024 by Trudi T.
I had made an appt for my truck to get a couple of recalls done and an oil change. I picked up my truck, drove a few miles and check engine light came on. Took it back to get it taken care of. I checked the oil and it wasn't even in minimum range. They also didn't give me the emissions recall paperwork to take to the dmv. I went back to get it and the girls at the front said they have been out of that paper for a few months and it needs to be ordered. I WILL NEVER BRING ANY OF MY CARS HERE AGAIN!!!! I would rather drive to San Jose and go to a competent service department and advisor.
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August 2024 by Katrina M.
The person who sold me the car Armando..was very patient..we were late getting to the dealership and I really needed to have a car so to a car accident and he stayed after work and never complained or hurried us or acted like he was bothered...he very laid back and a honest kid..if you are going to go to this dealership I would buy a car from THIS GUY
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August 2024 by Austin K.
Service was good, fast, and easy. Armando got me exactly what I needed and couldn't be more pleased with experience and everyone's help.
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July 2024 by Mark A.
So I made a mistake and lost me keys in the area. If there were 10 stars available, I would give them 10 stars. I Misplaced my main car key and this dealership had a replacement key Mae and programmed and out within 30 minutes. They were even nice to my dog. Which they let her inside the dealership and we're very nice to both of us on the fly. Thank you Santa Cruz Jeep. I would recommend them 100%.
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July 2024 by Scott P.
Armando was awesome. He followed up immediately on our inquiry and led us through the process of finding a really great used VW. The entire office was warm and professional. We are happy with our decision.
