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April 2024 by Emily W.
AAA isn't asking me if I want to leave a review so I'm coming to Yelp. Just got a flat, used AAA app to request roadside service & a driver, Jacob, responded. He got here in a timely manner, was friendly & professional & replaced my flat with the spare that I had. He checked the spare's tire pressure & put air in it, checked out my flat with a nail & gave his advice on repair versus replace, & made sure we were comfortable driving away with all questions and concerns addressed. Thanks Jacob! You the real MVP.
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March 2024 by Natalie Wennerstrom
They said they would wait for me to walk over to my car and they literally left me stranded and wanted to blame triple aaa. I wanted to know why they would cancel but they said they can’t contact their drivers. Make that make sense.
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March 2024 by Esther Trinidad
Usually I like to give good feedback, in this case Rossi's took literally 2 hours tow my car, sad as they would change the arrival time on a frequent basis. Other companies seem to be quicker for an affordable price.
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March 2024 by Ross Barry
$330 an hour “portal to portal”. Companies like this should be outlawed for predatory rates.
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March 2024 by roberto C.
I used Rossi s towing many times ! The drivers are fast and efficient ! They go the extra mile to please the customers !! I had a very difficult job , and Mr George use all his patience and expertise to take care of it !! I m happy that you have such good employees !! Roberto Castelli , Castelli Fashions men and women's clothing !!
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March 2024 by Christopher Etsell
George from Rossi’s towing came out to help with our car’s dead battery when we contacted AAA. He was extremely professional, friendly, and helpful. We really appreciated his assistance. The next time we have car trouble, we hope to be able to work with someone as great as him.
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March 2024 by Brooke White
Our driver went above and beyond on a difficult towing situation! First tried for about 1/2 hour to fix the problem, then had to figure out how to get the car on and off the truck(with wheels curbed and parking brake on). Thank you for all of your help !!
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February 2024 by Sean Davie
My experiences with Rossi's are always great. They seem to contract with AAA so they're the ones who show up when I need a jump. Technicians are friendly and helpful. They're also usually happy to provide more info on how and why my battery might've drained, which is great.
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January 2024 by Raé F.
This Review is for Rustic Mr. Mike ~ He Gets a Full 5 Stars 1000% *Sparkle Sparkle* ~ He gently pulled a beloved family Chevy out of a rather deep pit of mud, in the rain, in the darkness of night...& We Love him for That! We had to return the truck to Nona/Grandma ~ and it does also belong to a past local Fire Captain ~ Thank You Mike for helping Us ladies who drove into a full blown Mud Pit! We Appreciate You! ~ As far as Rossi's as a business, I've seen the Good & Very BAD/Ugly - they need to stop robbing people at Charity events and being so cold about it, especially when it's Fundraisers Supporting the Community or Good Causes...just Stay Away! - I Know how they operate, they have cameras on certain parking lots/areas... and watch/wait...If you go to a game at the KP Stadium downtown and park in the lot behind Ace Hardware ...you Will get towed! If you don't pay attention to signs and it has timelines posted - they are within the right to tow...but still, they should stay away from All Charity events ...& just Chalk it up as Giving back ...or at least Address/Access each situation individually and if someone shows participation in an event ...Cut Them *Free*!...This is where Rossi's is lame as a business....GREED...their fees are Outrageous & They Kinda really SUCK...but Mike was Super Cool...WE LIKE MIKE! :)
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November 2023 by Cristina B.
This company is a money hungry scamming joke and the staff that had arrived to "help" me out was just plain out rude. No sympathy for my situation. I was off of work at around 11pm on the 17 heading home. Work is about 45 minutes away from my home and I unfortunately got a flat tire while driving back home and had to pull over to a safe area. I was driving my fiancés car and called him so he could contact AAA. They send a man by the name of Mike. When he steps off of his tow truck he already seems annoyed or upset that he had to be there to do his job. As he's asking for the credentials I explained to him I had just got off of work and I had photos of my fiancé's credentials and basically said he wouldn't be able to help but would call AAA. After he called AAA and said they couldn't honor this. He said they would have to charge me directly and so I asked the amount and he said he would have to calculate because they charge based off of time that it took him to and from my location plus the amount of time it takes him to change my tire. I told him I would call my fiancé , before I could even finish my sentence he would continue to cut me off and was threatening saying I was refusing service . I was at this point frustrated, I had responded to him that he didn't even give me a minute to talk it over with my fiancé and he responded well what are you going to do I'm just standing here and I'm going to charge you more because you are taking up more time. Which I responded sir it hasn't even been a minute and I just explained to you what I was doing. He then said so you are refusing service as I'm talking to my fiancé and walked away. We decided to go ahead with the service and the fee at that point of $250. I cave because I'm basically out of options and just want to get home from work. I asked him if he accepted Apple Pay and was just aggressive because I didn't have a credit card or cash to pay. At the end he wasn't able to help me and took off in .25 seconds after I stayed I didn't have either. I wouldn't ever recommend this company not even as a last resort. We are considering parting ways with AAA because of this inconvenience as well. If I could give both companies a negative amount of stars I definitely would. Terrible!
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October 2023 by Eden Vasseur
Worse company I've used. Driver ended up apologizing to me for being rude when he dropped me off. He said his dispatcher was mad and it's been stressing him out. I guess that's reason to treat you customers horribly. He refused to talk to aaa when they called me over the phone. Aaa said to go ahead and tow me. I waited hours and somehow they denied to tow me in the end and left me stranded.
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October 2023 by Brad D.
James went above and beyond taking caution and care when towing my classic car. He was thorough and made sure that the vehicle arrived in perfect shape despite being from 1980. Really appreciate his service and attention to detail. Will absolutely tow with Rossi's again.
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September 2023 by Jennifer McLean
If I could rate this place a negative i would. Extremely rude after my car got towed on false reasons, would not allow me to buy back my car when I could afford it because they said they needed a release yet the officer had already given me one. I don't know, but I am not quite sure if they are breaking any laws as far as fair prices for holding a vehicle. Don't quote me on that I read the laws and it was still a bit unclear. Still don't choose them for your towing because when your getting towed against your will they will do everything in their power to keep your car and then some.My poor kid is so devastated we worked on that car together for months before to get it running all for a neighbor calling the cops because it wasn't a rich enough car in front of the yard
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August 2023 by John Ballard
Heartless! My 16-year-old daughter volunteered at the Wharf to Wharf Race on Sunday, July 23, 2023, and mistakenly parked in a temporary no parking zone at around 6am. Our car was towed around 7am. She realized the car was gone around 9am. I called Santa Cruz Police and they directed me to Rossi’s Towing. I called Rossi’s at 9:19am and confirmed they had the car.We drove from North Monterey County and arrived at Rossi’s at 10:15am and a driver was already on-scene releasing a car to a different customer. He eventually released the car to us at around 10:30am and charged us $620.I called Rossi’s on August 21st and 22nd and explained the situation. They initially said they had no record of the tow. After I emailed them a copy of the receipt, they acknowledged the tow and essentially said the fees were in line.While we understand they have a business to run, their fees fit the definition of predatory. They obviously took advantage of the situation with their inflated costs. Their fees are at least three times more than Monterey when Monterey tows for Farmer’s Market.My daughter felt horrible and is paying us back for the tow bill. With a part time job, it will take nearly 48 hours of pay. She said she will still volunteer for the race next year ?.Service: Car towing
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August 2023 by John B.
Heartless! My 16-year-old daughter volunteered at the Wharf to Wharf Race on Sunday, July 23, 2023, and mistakenly parked in a temporary no parking zone at around 6am. Our car was towed around 7am. She realized the car was gone around 9am. I called Santa Cruz Police and they directed me to Rossi's Towing. I called Rossi's at 9:19am and confirmed they had the car. We drove from North Monterey County and arrived at Rossi's at 10:15am and a driver was already on-scene releasing a car to a different customer. He eventually released the car to us at around 10:30am and charged us $620. I called Rossi's on August 21st and 22nd and explained the situation. They initially said they had no record of the tow. After I emailed them a copy of the receipt, they acknowledged the tow and essentially said the fees were in line. While we understand they have a business to run, their fees fit the definition of predatory. They obviously took advantage of the situation with their inflated costs. Their fees are at least three times more than Monterey when Monterey tows for Farmer's Market. My daughter felt horrible and is paying us back for the tow bill. With a part time job, it will take nearly 48 hours of pay. She said she will still volunteer for the race next year .
