-
August 2023 by Caroline E.
I've been a customer here for multipe bathroom and kitchen projects over 20 plus years. While they are knowledgeable, DO NOT attempt to walk in for service for parts or questions. I was told it would be 2 hours for any service as they are apparently working by appointment only. Very disappointing that it's not better handled. Call ahead if you want to do business here. BTW went down the street to Bay Plumbing and walked out with the Grohe part I needed.
-
August 2022 by Mindi G.
I wanted to purchase Emtek door hardware for a remodeling project and the Emtek website generated Plumbed Elegance as a local retailer. I visited their website, which made clear that, due to covid precautions, appointments are needed. I called the store and John answered. I told him what I needed and he scheduled me for an appointment the same day. Plumbed Elegance was easy to find and there was plenty of parking. The shop is jam-packed with top-quality brands of plumbing fixtures and hardware. I identified myself to John and he pulled out the Emtek catalog. I knew what I wanted, so John proceeded item by item, double-checking that he understood what I wanted and writing down the needed model numbers and information. When we were done, John typed up the detailed order while I wandered around. While I was in the shop, Julia was helping another client select plumbing hardware. I could overhear them and Julia struck me as knowledgeable and helpful, aiming to help her customers find something they will love. When John was done with the write up for my order, he went over everything with me one more time to ensure he had the order correct. He asked if I wanted to place the order, which I did. He also gave me an anticipated timeline for the items to arrive. Whether you need support to identify the fixtures that are right for you or you know exactly what you want, John and Julia struck me as helpful and efficient. It felt good to support a small business where the owners know their stuff, deal in the best brands, and can offer whatever level of support you need.
-
August 2022 by lal l.
I am an interior designer based in San Francisco. There are plenty of plumbing stores in SF and the Peninsula but I choose to bring my clients to Plumbed Elegance because of the excellent customer service I get from John and Julia along with their in-depth product knowledge that is 2nd to none! They have working displays and go out of their way to understand my clients needs and how to supply them with functional & beautiful fixtures. I trust their judgement implicitly and they're nice people!
-
July 2022 by carin chapin
Owners are very knowledgeable and products are high quality. They have given us extra help with a bathroom remodel problem.
-
February 2022 by P D.
Thank you Julie for your response. Unfortunately you assumed incorrectly that my order was heavy!In your words "shipping for heavy hardware is surprisingly high now and would cost at least $20 " is incorrect. The knobs are very small, less than 2 inches long and weigh 6 ounces according to the post office. Shipping them back to the hardware company would cost me $5.40 1st class mail to the out of state zip code you got the knobs from. The knobs could be shipped back in a small padded envelope versus the original small box they came in ( as suggested by the owner of the company that you got the hardware from to decrease cost of shipping) They were extremely patient and professional when I called them. Your other comment, "cabinet hardware is not returnable and that is listed in our showroom" if it isn't returnable why would your business tell me that 25-30% restocking fees and return shipping would be charged? The hardware company that shipped you the knobs told me to ask you for a Refund Good Authorization form and put it in the return packaging and that I could send it back or you could! It's sad that your husband couldn't share this info with me. You are correct about the 30% restocking fee that would be deducted from the $92 I spent. Bottom line is not "customer dissatisfaction because the knobs were too small and customer didn't like them thus prompting a bad review online " ( your words) for your company but instead you gave me no option to attempt to solve the issue and by the way there was NO sign in your showroom stating hardware is not returnable. Maybe you just put that sign up very recently? Thank you for saying maybe I'll return one day but after spending thousands of dollars in the past on remodels with you, I will never return and have taken my business to Bay Plumbing for our recent remodels. They are polite , professional and communicate very effectively. In the future please don't jump to conclusions and do some fact checking first. It's annoying and defensive!
-
October 2021 by L. Hannum
Great customer service!
-
April 2021 by Shelley M.
John and Julia are great! They carry high quality products, and have great knowledge and experience. Most importantly, they go above and beyond to help their customers, even after the sale is made! That is so rare these days. I highly recommend them! 11 1 Comment Like Comment Share
-
March 2021 by drea b.
Julia at Plumbed Elegance has been such an amazing asset with helping me design and order supplies for a bathroom addition. I honestly never knew custom order plumbing supplies was a thing, but I'm so happy I ended up finding them. I only came across them since they're a US distributor for Nood Co sinks that I was looking into. If you're doing a project, trust me this is a much better route than online shopping and piecing things together (which was my original strategy!). At the outset, I contacted them to help order a specific sink, but I ended up ordering most of my bathroom fixtures through them since Julia was so knowledgeable and helpful. What I loved: Julia makes a google doc that has item photos, finishes, and additional options (this experience happened during COVID-19), she set up a budget spreadsheet on G docs that she kept updated, and then guided me through every decision. I didn't think about things like how high off the floor the rain shower head should be based on our family's heights, which finishes patina and which do not, what drain requires the least upkeep, what toilet has a good flush with the design I like, etc. Thankfully, Julia did think of all those things! It was like having an amazingly knowledgeable personal shopper (who knows all things plumbing) and a great design sense help guide me through selecting all my items. Ask for Julia if you want a detailed-oriented, high touch experience as you design your next project! I'll definitely use Plumbed Elegance again.
-
March 2021 by Fred S.
Julia at Plumbed Elegance is a treasure -- knowledgeable, creative (even artistic) and providing customer service that is unsurpassed. She stepped me through (over the phone) cleaning a faucet head and when that didn't stop the leak got me a new one under warranty (9 years after we re-did our kitchen!). All with a most pleasant manner. Wonderful to do business with.
-
January 2021 by Olivia Winter
Like others stuck at home during the COVID shut-downs, my husband and I realized that our 20-40 year old bathroom could use a serious upgrade. I researched and called several showrooms in the area. Julia of Plumbed Elegance was an absolute gem to work with. She helped us not only think through aesthetics (she shared a google doc so we could look at products together remotely) but very practical choices like the "splash" of water from a particular faucet into the sink. She clearly knows her stuff! She also bent over backwards to make sure we got what we needed in time. That said, with COVID shipping has been an utter nightmare and two of our pieces arrived damaged. Julia worked with the company on our behalf for 2 months before admitting defeat and offered an extremely generous discount for minor damage. This kind of professionalism and customer care is rare these days, and greatly appreciated. We would recommend Plumbed Elegance to anyone looking for the best quality and service in the area.
-
July 2020 by Larry Gletzer
Nice products in showroom. But no entry without appointment.
-
November 2019 by Mick O.
We completed a major remodel of our home in 2015. Though our house was in Cupertino, our design consultant lived in the Santa Cruz area and recommended working with Julia and John at Plumbed Elegance to source all of our kitchen and bathroom fixtures. We met with Julia for our consultation and she spent all the time we needed to fulfill our vision for each room. She was patient with us during the process and her vast knowledge of kitchen and bath options helped us find the perfect products. Fast forward four years and we had to contact her regarding issues with some of our fixtures. Though she only met with us a few times years ago she still remembered us and was able to pull up all of the items we had purchased. A couple weeks later we had our replacement fixtures delivered to our door free of charge covered under warranty. I was blown away by the the level of service they provide and would highly recommend Plumbed Elegance to anyone who appreciates such a personal experience. The next time I need any fixtures I will absolutely use Plumbed Elegance despite the distance from my home. The quality and service they provide just can't be beat.
-
August 2019 by Gilda N.
I purchased a kitchen faucet with a guarantee that the company would not honor. I went into plumbed elegance and Julia took the time to explain the defect to me and ALSO to look up my receipt that I needed for the replacement part. She then, called the company for me and had a new part delivered within a week. She not only went above and beyond for me, but proved that they stand behind their products and understand all the features of each company they sell. This is what professionalism is! She saved me time and money, I kept my original faucet...and if i need any other plumbing products in the future, there is no chance of shopping anywhere else....5 stars for sure!
-
August 2019 by Allen G.
Great service they know their products. They carry the the brand products no replacements so you know you are getting the right parts.
-
April 2019 by Scott Miller
Super helpful, patient and knowledgeable. Both John and Julia know their stuff and helped me through the maze of possible products for my bathroom remodel. All of the items they sold me were high quality. I highly recommend them!
