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November 2023 by Tami H.
BE WARNED - If you want to get screwed over - go here. They are the biggest bunch of smarmy guys - especially the manager Alejandro. What a waste of time.
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November 2023 by Lillianne Dykstra
North Bay Ford provides excellent service and support. I have been taking my car to this dealership for several years. I am very happy that there is a local dealership that can service my vehicle.
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November 2023 by Dan R.
Easily the worst Ford dealership that I've contacted. After moving to the area I've called for several weeks about an issue with my vehicle. Each time I was redirected and told that I'd receive a call back within the week but never heard back. The staff were very rude and unhelpful.
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October 2023 by Sylvanie Saavedra
The purchasing process was very quick and easy , but I’m almost positive they have sold me a LEMON!! After one month of taking the car off the lot I had an issue with the AC unit , then 3 months after I got the AC unit fixed it happened again! I’ve only had my vehicle for 15 months and my car has not been drivable for a whole month now ! I only have 117k miles on my car , all maintenance is up to date . Multiple misfires on my car from spark plugs , to fuel injectors , fuel pumps and the list goes on . I’m very unhappy with my purchase from this dealership and would not recommend to anyone
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October 2023 by Brittni Inks
The North Bay Ford team made the purchase process easy and efficient. We enjoyed working with Mauricio and Kali who both went above and beyond to ensure we were happy with our new vehicle. We would recommend North Bay Ford to anyone in the market for a new or used vehicle.
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October 2023 by David M.
I worked with Morgan from sales and Kali in finance on the purchase of a new Ford 150 Lightning. Both of these folks were extremely professional and no nonsense. Morgan kept me updated throughout Ford's manufacturing process for the truck, and gave me lot's of great information prior to the sale. Including making sure I had full visibility on all taxes, fees, rebates, and financing available.When I got to the dealership, Morgan efficiently ran me through a couple warranty and maintenance plans, and after I let them know I wouldn't need those, Kali in finance swiftly completed the paperwork with me. She had everything already printed and ready to go, she was expert at guiding me through each place I had to sign, and then we were done!Morgan meanwhile was outside cleaning the windows, installed the front license plate and making sure the truck was ready for me to drive away. He even took the time to show me some of his favorite features on the truck, and then I drove off. Seriously the most painless car buying experience I've had across German luxury cars, Japanese imports and now Fords. Really impressed and would go again to this dealer.
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October 2023 by Matt Fisher
Was in the market for a Ford F150 and saw a nice, low mileage truck listed on their website. Contacted dealership and made arrangements to stop by and take a look. Meet my salesperson "Mo", who I had been speaking with, and took it for a test drive. Everything looked good and we were able to make a deal for the vehicle. Very smooth process was able to return the next day and purchase the vehicle. Got sales paperwork completed, super-fast and I was on my way in a nice clean used vehicle. Thanks for making it a smooth purchase experience.
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October 2023 by Patrick Mottram
From the moment I made initial contact to the test drive, and all the way through the paperwork, everything was incredibly smooth. What really stood out to me was the lack of pressure from the sales team. They allowed me to make decisions at my own pace, which I greatly appreciated. The entire process felt fair and transparent. Highly recommended!
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October 2023 by Aaron Hanna
We bought a new Bronco at North Bay Ford. Our salesman and his manager were a genuine pleasure. There was no pressure, no gimmicks, no surprises, just stress-free conversation. The pricing was MSRP as advertised online (acceptable for Broncos), as compared to other dealers who either list mark-ups, or simply decline to publish online prices for Broncos. My wife and I arrived excited, and left relaxed and happy. We would certainly return to purchase other vehicles from North Bay, which is out of town for us, vs. the Ford dealer just down the street.
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October 2023 by Juan R.
Great dealer! Mauricio is an excellent salesman. When I bring my car for service I have a wonderful experience. The mobile service is also and A+ extremely convenient. This is definitely the right place. Great cars, great staff!
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October 2023 by Spring S.
I can't say enough about how wonderful and truly helpful this whole dealership is. From the car buying experience, which was so open, honest and easy, to most recently having their Mobile Service come to my house to service my Ford, just WOW!! So easy!!I am a busy business woman/and mother, with very little free time. North Bay Ford's Mobile Service now offers Oil Changes and services in the convenience of my own home or business- They come to you! I'm truly grateful for how easy North Bay Ford makes servicing my car! Thank you North Bay Ford!
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September 2023 by Spring Smith
Yesterday I had North Bay Ford’s Mobile Service come to my house to perform a routine oil change and I was amazed by the ease of it all!They showed up in their van equipped with all the tools they might need. I handed over my car keys and then went inside my house to tidy up and get dinner ready and I almost forgot they were there until I heard a soft knock on my front door and the polite service man handed back my keys-Everything taken care of!Between running a business while parenting and managing my house I would not have been able to find time to take my car in for the oil change that was due this month- I’m so grateful to North Bay Ford for providing this wonderful service and making my life that much easier!Thank you North Bay Ford!
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September 2023 by Arley Gutierrez Long
Awesome service and patience with our recent Ford Explorer issue! Been with them for years.They were quick to diagnose and dealt with concerns. Luckily it wasn't too big of a problem as initially thought. Love our North Bay service. Thank you Ashley, wade & team.
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September 2023 by Mike Borg
Sales and financing teams worked with me to get me the exact car I wanted at the right price. When I had a problem, Service worked fast and fixed it well. Only delay was due to Ford corporate, not the dealer.
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September 2023 by Sai He
Came by to look at a used non-Ford vehicle on the lot. My salesperson Sebastian was kind, helpful, and made me feel at ease. While I didn’t end up leaving with the vehicle, my experience was pleasant and professional. Would not hesitate to return in the future!
