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August 2024 by Jesse Gibson
Scammers make you pay $30 to diagnose something that I was able to tell them I knew what the issue was. Transparent that it would take over a week and a half for them to receive the part even though it was a common MacBook battery. Had to leave town on a work trip and by the time it came back, they said they would need to diagnose it again and that they hadn’t even ordered the part. On top of all this, they never pick up their phone and couldn’t give me this information remotely so I had to come in to the store in person to find this out.
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July 2024 by JNY CAT
These guys are scammers!
I myself dabble in electronics repair for my friends so I have a soft spot for independent repair shops and understand the difficulties these shops face. But the tactics this shop employs is unethical and just wrong!
I brought my Macbook in as I was referred by Apple for a LCD defect.
The shop's rep appeared courteous and knowledgeable and assured me that no fees would be charged for tgis repair as long as there is no water or accidental damage signs. He then looked over the laptop and agreed that there we're no such signs. I left it overnight and received a invoice via text message today for $99. I tried calling the shop several times to no avail and finally I called back apple and they confirmed it should be free and advised me to just mail it in directly to Apple. After informing MK that I want to pick up my laptop (via txt) they decide to hit me with a diagnostics fee out of nowhere. This was not mentioned anywhere. Not was I the one thar made the appointment. This is not okay in my book. I cannot in good concious recemmend a company that employs scammer's tactics like this.
I also have reason to suspect that the problem was just a loose/bad cable and not the entire LCD. Being a repair tech myself, I have came accross several LCD's with almost identical issue's that where linked back to a loose cable. These guys have epicly failed. F----
I will update this review should they make thing right and are able to convince me of their ethics.l LCD's with almost identical issue's that where linked back to a loose cable. These guys have failed epicly. F----
I will update this review should they make thing right and are able to convince me of their ethics.
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July 2024 by Yuliana Olayo
I think the technician is friendly and does everything possible to help you but most of the time I called I didn't get a response ?
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April 2024 by Virginia Reyes
Fast! Reliable!
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March 2024 by Robin Gladstone C.C.H.
I needed a new battery for my iPhone 7. Angel was knowledgeable, friendly and explained their process. As soon as they got the battery in, which was a day or so later, they texted and I set up a time to drop off my phone. It was done in an hour and fifteen minutes. I’m so happy we have a good tech repair option in downtown Santa Cruz. And the fact that the staff is so considerate and knowledgeable is just excellent. Highly recommend.
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March 2024 by Johnny Xu
I do not understand how this place is backed by apple. I paid them hundreds of dollars to fix my device just got them to break another part of it and completely ghost me. When i see them in person, they just direct me to their email which they do not respond to at all. Completely unprofessional and overpriced. Take your business elsewhere for half the cost.
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March 2024 by Jeremy Wong
go literally anywhere else to fix your device, paid $300 to fix my phone screen just for them to destroy the vibration on my phone and then ask for another $200 to fix it despite having a 90 day warranty that they simply just refused to uphold. i do not understand how they are apple backed. incompetent workers and scummy business practices all around.
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January 2024 by Jacob S.
This establishment has the worst management. Was told my iphone would be fixed within 4 days and it had now been 3 weeks. I don't understand why they continue to not reply to me or even give me an accurate estimate on time. Hizkeal B. Has been extremely rude to me. Do not recommend this business
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January 2024 by Howard B.
Impossible to get through to them, you have to text them, but they don't answer your text. Why they can't pick up the phone to expedite things is always a mystery. So if you're over an hour away, how will one know if the trip will be worth it? Edit: I found several local Apple computer repair shops with much better ratings and a similar number of reviewers. The quoted cost was less from the one I contacted. I suggest looking local - and read the one-star reviews below; Kangaroo is not the only game in town.
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January 2024 by T B.
Needed a damaged keyboard and battery replaced on my MacBook Pro. The parts were expensive, but I'm not ready to upgrade yet. Service and communication were timely. Since it's a small shop, you have to make an appointment, and the team might not always be able to perform the fix in a single day, but after dropping off my laptop in the morning for the diagnostics, I was able to pick it up later that afternoon. I really appreciated being able to continue using the laptop while the part was on order. 3 days later the part came in, and once again, Mobile Kangaroo was able to provide same-day turnaround.
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January 2024 by Paige F.
I went to Mobile Kangaroo to get my son's iphone screen fixed after the phone was closed in the car door. They did a fabulous job - it was quick and they were even able to straighten out the frame which was a tad bent. The staff member that worked with me was kind, respectful, and super helpful. He even explained to me how to back up the phone on my Mac! I went to this store a few years ago and they have the same great service! Highly recommend!
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December 2023 by Tony B.
Great customer service! I needed a replacement battery for my iPhone 7. I highly recommend the extremely professional, courteous, and knowledgeable staff at Mobile Kangaroo in Santa Cruz, Ca. Tony
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December 2023 by Justin Donnelly
I made an appointment and they weren’t ready to do the work
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September 2023 by Sean M.
I called apple support for service advice on my girlfriends macbook pro and they quoted $299 for the failed hard drive AND $99 for display replacement with applecare and the product still being under warranty. I decided to take it to Mobile Kangaroo instead of an Apple Store, as they are an authorized repair shop and they have no incentive to charge for something that is likely covered under warranty by framing it as "accidental damage." Anyway, the reservation system was simple, and the guy working at the shop met me on time. They fixed the display and found nothing wrong with the hard drive. They repaired it under warranty and the cost was $0. The repair was completed way quicker than an actual apple store would ever be--I think they completed it in 2 days overall and kept me updated via text the entire time. Will be taking future apple repairs here for sure, and I hope this place is able to stay in business.
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September 2023 by Zaul Moayedian
Why would apple recommend this place that charges its own inflated prices when apple already charges an arm and a leg. Do not go here.
