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January 2024 by A C.
I always enjoy doing business with local brick and mortar companies. Chris is a friendly guy. His salesperson, Gabrielle, was very helpful. I purchased an extra firm queen mattress at a good agreed to price, to my liking and Chris offered to deliver it that same afternoon at 5 PM. WOW!! Just what I wanted. Since he was working alone I offered to meet him at the house to carry the mattress up the staircase to the second floor bedroom. When I arrived, I was impressed that he had already delivered the mattress and removed the old twin on his own. Unfortunately, in the process the mattress caught on the landing molding, lifting it off. The oak trim was ripped away from the landing molding by the precarious, heavy queen mattress edges as Chris carried it by himself on the way up the stairs. This required me to do two separate repair jobs as a result of the damage. I was disappointed that he wasn't willing to wait a few minutes for me to give him hand and prevent this damage to the house. While I appreciate his willingness, it may have been overconfident/exuberant. Otherwise, it was a completely satisfactory business purchase interaction and we are pleased with the mattress. I would recommend this business. This is the fourth mattress we have purchased from Chris.
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March 2022 by Jeffrey F.
We were searching for a mattress for our spare room. We visited the big name stores in town and found nothing that was working. The sales people were also pushy...Also the big stores had some crazy high prices. My wife did a search and found these guys. Wow what a difference. Went in and got out in under 30 minutes. These guys are local the workers and owners are local. The female Gabriela is a dream and super nice and knew exactly what we wanted. The same products with half the cost. Truly a gem. Go here first not last it will save you a ton a time and a boat load of cash....
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January 2022 by Gsmurf831
Best place to get a new mattress in Santa Cruz
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August 2021 by Mary O.
If you're looking for a friendly, honest, local-owned place where the owner will really take time to help you find the right mattress for you - this is the spot! I LOVE Mattress Factory Outlet and have purchased 4 different kinds of mattresses here over the years, all of which were amazing. Chris is the NICEST man you could ever hope to meet. I really do my research before I buy and he has really high quality mattresses. The first time I was there he explained that he is able to keep his prices so low by not having flashy signs or doing a lot of advertising like the big chain stores do. I tell all my friends about this store and everyone I've sent there has been super happy with their experience. (Also, I read a post below about his dogs, who are super sweet and only lounged peacefully in back when I've been there. Honestly by reading that post it seemed like the issue was with the person posting it, just my 2 cents.) Ill be back to this place again and again and again! Thank you Chris!
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July 2021 by Chrissy S.
Great Service!-- I stopped in to buy 3 mattresses for my grandkids new bunk bed with a trundle- the salesman Evan was friendly and no pressure and recommended the perfect mattresses for us. They delivered the mattresses right on time the next day and it was super friendly and professional Evan again! Thanks again Evan!
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May 2021 by Paul Hardwick
They don’t follow through on said promisesEven though physically challenged. I was the one chasing them down. Empty promises.I was under the impression it was cheaper retain. A customer than To constantly try and acquire new onesWell this establishment will lose my business and the best advertising is word of mouth. Which was before Yelp. And google. Unfortunately this once satisfied customer was blown off So taking my monies elsewhere unfortunately
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April 2021 by Paul H.
Horseshit follow up customer service They give u the run around. Go elsewhere. Like bay Bed Gotta wonder how the guy at outlet operates with a clean conscience
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December 2020 by Xenia Vidal
Chris was really helpful and super nice. I went in with the intention of buying an inexpensive mattress and I did. Also a plus he carried my mattress to my car. Definitely recommend that experience over shopping online.
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October 2020 by Dehrejan Dickerson
Amazing experience. Great deal and same day delivery, definite recommend. Very generously priced as well and you’re also supporting the local economy. These two young gentlemen really know what they’re doing!! Shoutout MFO
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October 2020 by Emily L.
Excellent overall. Surprisingly Large selection, great customer service that's down to earth and not pushy. Good prices, good quality beds. We'll be back to get our next bed.
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September 2020 by J D.
I've purchased a total of 5 mattresses now from Chris at Mattress Factory Outlet. They provide excellent service, are knowledgeable and helpful, have a great selection, and most importantly have comfortable mattresses. As a sufferer of chronic low back pain it is usually difficult to find a mattress that is comfortable and that doesn't cause additional pain but never had these issues at MFO.
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November 2019 by Nathan Jones
Mattress Factory is the best place to get your mattress. Chris is great he will help you find the right mattress for you.
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November 2019 by Caryn
My family has been buying mattresses here for over 20 + years. Reasonable prices for high quality mattresses paired with excellent customer service keeps us coming back. Not to mention it is a family owned business, not a franchise! ,
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September 2019 by Carrieberry Spini
I went in to order bedroom furniture for my granddaughter..which I needed delivered to my sons home and also needed it put together. Chris, the gentleman I worked with, who is the owner, was very helpful and patient while I was in the store. Unfortunately, nothing went as planned...Dellivery was late, driver did not bring the tools to put the bet together, they sent the wrong mattress and the night stands that were delivered were.not the ones I ordered. I was told that the ones I ordered were discontinued, which I understand happens, however...If he was able to order them and charge them to my card while I was in the store....it doesnt .ale scene that the company he was ordering from wouldnt know at the time the order was placed that the item was discontinued...Anyhow, I was not called and the owner took it upon himself to substitute the stands without discussing it with me. I did not appreciate that nor did I like the night stands he chose. So when they came to bring the correct mattress I had arranged for them to also pick up the night stands and credit my account. Almost 2 months later, no credit/refund. I called and left message Owner was quick to return call....said he thinks that we must of had a misunderstanding and that he had the proper night stands in the store for me and thought I was going to be coming by to pick them up. If that was the case, wouldnt he want them out of the show room...wouldn't he call the customer to inquire about when they would be picked up?Confusing at the least how can he have gotten the night stands if they had been discontinued??? Hmmm
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September 2019 by Joseph Shiner
Awesome
