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May 2024 by amanda g
The person at the front desk was very nice, but I left without completing my labs because there were 7 people crammed in a tiny room with no ventilation or air filtration, and not a single person (not even the provider) in a mask. No heat running but 10 degrees warmer than outside - disgusting.
I’m chronically ill and services here are inaccessible to me because there’s no infection control at all practiced.
How insane that a provider of medical services would ensure that ill & disabled patients can’t access care.
Update: returned another day as first person in. The phlebotomist was very nice, but when I asked him to put on an appropriate mask and even offered him one (new, individually packaged) in case he did not have one, he refused and told me he didn’t have to wear a mask at all. Really unfortunate that healthcare practitioners would endanger themselves along with their vulnerable patients and actively refuse to do better.
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January 2024 by Steven Paul
Nice guy.
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October 2023 by Alma B.
I have been to Labcorp in Santa Cruz as well as the one in Los Gatos. I've had appointments in both locations and never had to wait more than a few minutes to get my blood work done. After going to chaotic, crowded, understaffed Labquest in Santa Cruz and San Jose, Labcorp will get my business every time!
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September 2023 by Jonathan Gushwa
I had a fantastic experience at Labcorp. I was seen quickly and without an appointment. Ben is the best phlebotomist!
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August 2023 by Peter L.
The Doctor today is very efficient and working very hard. I think it was Dr Gasby. I can't say enough how nice he is and how hard he works. Getting here is easy if you turn on Paul Sweet Rd. Then it's like your second right and park in the garage. Parking was plentiful everywhere and all spaces were clearly labeled. I arrived early but it was not too necessary. I say arrive 10-15 mins like they recommend so you can check in on their iPad on the right when you walk in. From the time of your appointment you'll be out in less than 15 mins.
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July 2023 by k kennedy
5 Star Service, No Wait, No Fuss!!!!!
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July 2023 by A. M.A.
Best phlebotomist ever! This is my 2nd blood draw here and the gentleman (Ben?) is fabulous, kind and reassuring. I loathe needles, have had some misses and he is exceptional. I was so happy to see he is still here!! Also, easy to schedule an appointment and check-in is a breeze (from your smartphone while you wait in your car OR scan the code at the kiosk in waiting room). Tip: have your work order printed, insurance and ID in hand.
In and out in 5 mins. Seriously, this is my go-to for labs!
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May 2023 by Alexia H.
The phone robot is horrible for this business!! Made an appointment and on the day of I find out my appointment is non existent! What is the point of having an automotive phone service if it is going to completely mess up! Why can't they just have real people answer the god damn phone.
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November 2022 by koana kennedy
5 Star Service, No Wait, No Fuss!!!!!
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October 2022 by Allison M.A.
Best phlebotomist ever! This is my 2nd blood draw here and the gentleman (Ben?) is fabulous, kind and reassuring. I loathe needles, have had some misses and he is exceptional. I was so happy to see he is still here!! Also, easy to schedule an appointment and check-in is a breeze (from your smartphone while you wait in your car OR scan the code at the kiosk in waiting room). Tip: have your work order printed, insurance and ID in hand.In and out in 5 mins. Seriously, this is my go-to for labs!
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October 2022 by Athonia C.
if you're coming here for a drug test, you will probably find that appointments are unavailable and if you decide to get in on the first come first serve, you do not want to come in the morning. Be sure to come at 1 PM because that is the slow time of day, according to the gentleman, I spoke to here.also make sure to turn left on Paul Sweet or as shown in the photo you can't enter on Soquel and get to the proper parking lot.
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September 2022 by Allison Martin-Attix
Best phlebotomist ever! This is my 2nd blood draw here and the gentleman (Ben?) is fabulous, kind and reassuring. I loathe needles, have had some misses and he is exceptional. I was so happy to see he is still here!! Also, easy to schedule an appointment and check-in is a breeze (from your smartphone while you wait in your car OR scan the code at the kiosk in waiting room). Tip: have your work order printed, insurance and ID in hand.In and out in 5 mins. Seriously, this is my go-to for labs!
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March 2022 by Mary Lou Weidlich
Phlebotomist is outstanding. Never misses. Is very fast and efficient. Excellent.
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March 2022 by Kyle W.
Benjamin (the tech who was working when I arrived) made this visit a wonderful experience (who can say that about a lab visit?). I arrived early and had forgotten my paperwork. So I asked him if there was any way I could get my pdf copy from my phone to his printer - but he quickly got my order form from my doctor and without my even asking told me I could go into the sample collection room even though I was scheduled for later. He took the samples efficiently, was professional, friendly (even cheerful, at 7:15am!) answered my questions. And I was out the door and back on the road in just a few minutes. In today's world, where most companies rarely meet expectations for basic customer service, I'd just be happy if nothing major went wrong and I was only a little delayed. But Benjamin went way beyond and above what my highest expectations could have been. He sets a new bar for a 5-star experience. To the others who had a bad experience here ... I hope your next visit you get Benjamin as your tech! I do recommend arriving early and planning for unexpected delays. I always bring a book to read, just in case. They usually do things on time here (especially if you've scheduled through their site - that's the best approach). But, hey, life's unpredictable. Some lab processes (and patients) are more difficult than others.
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December 2021 by Lips M.
After reading the horror stories of the Los Gatos Lab corps, I decided to go to this one. I made the right choice. The man working there was awesome. I went early. Was in and out in less than 15 min.
