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November 2023 by Tiffani P.
I give a 4/5. Communication between Brian and I was amazing. He's great, made sure he kept me in the loop with my car the whole time when it came to what was going to be fixed/when it'll be done/ and helping me deal with frustrating insurance stuff. Glad he was there to help me this whole way. I did have some complications though when it came to my car: when I picked it up: the tires were replaced on the wrong side and had a gash on them still ? But they took it back to fix it and that took 15 min. Then I find more scratches & chipped paint on the inside of my door that wasn't there after the accident or caused by me. So I had to take my car back and point it all out: thankfully they fixed it without hesitation. Last comment, one of the ladies in the front desk that sits in the back was rude. She was not patient when it came to me asking her questions and was very snippy with me. For the value, thankfully other insurance companies covered almost all of it but somehow I had to pay around $25-$30 out of pocket for tire replacement fees?
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October 2023 by Earl E.
This shop is awesome. I was traveling from out of town and realized my skid plate was dragging. Kraft inspected and removed the damaged skid plate for me at no cost, even when i offered to pay something. Great people here!
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October 2023 by Donna R.
They are the very best, they have done many repairs over the years for us, previously my Jaguar that was hit by a deer , rear ended on hiway 17, backed into by a contractor at a gas station and one other incident...Always did an excellent job with excellent service. Most recently they repaired damage to our Tesla from a parking lot careless driver , again I am so impressed with their service, professionalism , and the Tesla came back immaculate!!!
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October 2023 by Doug H.
5 Stars is not enough!!!I only write reviews under exceptional circumstances, and only when I consider relating my experiences to be of value to others. My experience with Kraft's Body Shop today absolutely qualifies. If you want to read on, here's the story:The edge of the cowl of my Honda slowly became degraded (perhaps due to the windshield replacement from a fallen branch years ago) and unfastened over time to the point where the windshield wiper arm could catch it and it would flap every cycle. So, a marginal problem, but one best not to ignore (especially given the ferocity of the last winter). My wife and I did our research and we were told the cowl had to be replaced and the only way to mitigate some of the cost was to purchase an after market, rather than OEM part. Regardless, a fair amount of time and money involved. At this point we investigated body shops and found Kraft's very friendly and easy to schedule an estimate with. At Kraft's, I checked in and Brian promptly met me and inspected my car for the estimate. Incredibly, Brian said "I might be able to fix this now." He made a couple of trips back and forth to the shop in the back and eventually found a fastener than did the job. Delighted, I told Brian this is fantastic, I really have to pay you something. Brian refused, and simply said it sure looks solid, but any trouble, just come back for an estimate. I doubt we'll have trouble from that cowl again.That level of care and professionalism warrants recognition and the strongest possible recommendation. If anyone I know is ever in need of auto body work, Kraft's is the first place I'd recommend.
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September 2023 by David G.
Repair of support bracket for the radiator of Mazda CX3. The estimate was scheduled two days after I called. Dave was very personable and professional; discovered additional undercarriage damage we were unaware of. He worked with my time schedule to get the car in for repair. The estimate was clear and complete -- the final invoice came in slightly lower than the estimate.Very good customer service -- very helpful providing transportation home after dropping the car off and picking me up when the repair was complete.Highly recommend Kraft's.
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July 2023 by Bella L.
Excellent service!We needed our VW van fixed and Ruben kindly fit us in last minute And got the job done fast!Super awesome staff and customer service!Highly recommended!
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June 2023 by Gary Watson
I got my car back today and it is beautiful.
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March 2023 by N B
Krafts will make it look like it never happened. They are professional, courteous, honest and responsive. I cannot recommend them highly enough.
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March 2023 by gail w.
I am really disappointed in my most recent service with Kraft's and based on that will not go back and would advise against using them. When I arrived at work one morning I realized my MBZ's front bumper was hanging off on the driver's side. I assumed I had been hit in the parking lot when I stopped at the store on my way to work. I immediately called my go to place, Kraft's, and took it for an estimate. When they told me they wanted to "repair" vs replace the bumper I asked for a new bumper, but they did not want to do that, so I acquiesced. I don't drive much, and this was during COVID so I was driving even less, but I got my car back and within a year the bumper came off at the same exact spot they had just repaired, after my spoiler went over a parking block at Safeway. I returned to Kraft's because they give you a very beautiful certificate that says "warranty" on it, but the repair of the repair was not covered. Ruben told me "this is common with MBZ, BMW, Prius, and other low lying vehicles"- the bumpers come off if the bottom spoiler goes over a parking block. I thought this was BS because I've had many low lying vehicles, many of my friends have such cars and I've never had this problem, but I paid out of pocket. Now here I am another year later, and it has happened again! I have been so incredibly careful, but one slight contact with a parking block and the bumper is coming off at the same exact spot where they "repaired" it, literally. Not at any other point on the bumper or spoiler, but only at the area where it was repaired. This is not about me, or about the car, this can only be about the repair work. I'm paying out of pocket for a rental, again, and do not have a functioning car while I figure this out. I sent an email, to document the conversation in writing this time, and asking if it could be repaired under warranty and restating what had previously occurred, and it was ignored. I've called my insurance company and have started the process of filing a complaint with the California Bureau of Automotive Repairs and I am considering a small claims suit to recoup my losses on the repair of the repair last time and this time.
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August 2022 by Fernando M.
Brought my brand new Dodge Challenger into Krafts after it was hit by a trailer. Chris and the great people at Krafts were very friendly and ensure that they would get my vehicle restored to how it was before the incident. When I received my vehicle not only did it look brand new but they washed it and even vacuumed the inside. Now that is service! Communication was great and never left me wondering about my car. It was in good hands! Thank you so very much!
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August 2022 by Drayah Baylor
Kraft was absolutely amazing customer service. Ruben was so willing to help me in my rough situation. You can tell they do what they do beautiful they want to HELP people. Not for the money.
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August 2022 by Drayah B.
Kraft was absolutely amazing customer service. Ruben was so willing to help me in my rough situation. You can tell they do what they do beautiful they want to HELP people. Not for the money
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April 2022 by Georgia Jacques
Kraft's did an excellent job on my car and were very patient with a difficult insurance provider of person who rear ended me and had my back at all times. Thanks Chris and Dave for everything!!
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March 2022 by Emily B.
We were referred to Krafts body shop by the subaru dealership, as i needed work done on my impreza but the subaru dealership doesn't do body work. we were so pleased they recommended such an accommodating and helpful mechanic for our situation. We were traveling through the area and unfortunately got into a small car accident that left our door unable to close fully, which is a huge pain when you're on the road. we called ruben, and he set up a time for us to come by that very day. he very quickly fixed our problem and got our car door functional again! we are so grateful for the professional service we received, and if we ever find ourselves in the area with car trouble again, we know where we'll go. i can't recommend Krafts enough!
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February 2022 by Yesenia M.
I was involved in two different car accidents so I had two different claims (caused by other parties) My truck was damaged, trunk wouldn't close, my head airbags popped out; front bumper was damaged and so on.. Although one of the insurances gave Krafts Body Shop a hard time and because of that my vehicle took a bit longer to fix, they still did an AMAZING job with my vehicle. I was soooo happy as soon as I saw my truck! Looked like new. They worked on two different claims at the same time which was so awesome!! The front desk Lady was a bit rude/sometimes had attitude over phone/in person most of the time they called or I called back, which is pretty disappointing because that's the first person you speak to/see as soon as you walk in but other than that Shabon was GREAT! She did amazing from the beginning to end of service! Coming from a very straight forward/picky person I would recommend.
