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August 2024 by Brad Baker
I am so happy with the whole experience from start to finish. Cleaning the throttle body really helped improve the performance. Thanks, guys.
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August 2024 by Davit
Surprise Billing + Zero Customer Service.
These are the disaster story shops you hear about.
They installed a part on my car and charged $1,200 bucks. My invoice shows fully paid but 20 days later the shop asks me to come back in to make an adjustment to the part. They surprise me at the counter and charge another 300 bucks. NO EXPLANATION. They split up labor on two invoices.
If you go here, just know that when they install something they will charge you again to make the thing actually functional. We are not all cool mechanics like them; so I, like most non-mechanics, is an idiot and should just hand over the money.
I ‘tried’ to contact the shop by phone and email they did not answer for two weeks. These guys are low class – happy to have your credit card and charge charge charge.
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May 2024 by Michael Kwiatkowski
Believe it or not I drive from Monterey to go here. I’ve been here three times Brian‘s taking great care of me each time. Prices are reasonable. Service is outstanding. I was there about a week ago because I could not get the top up or down it was stuck on the convertible 500 SL 165,000 miles.he’s taking great care of it. I’m actually calling this morning to go back there to have The roof repaired. Only place I’ll go. Like One reviewer said just try it and she’s absolutely right.!
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April 2024 by Jean-Michel Trivi
After Audi Palo Alto butchered my car (oil change resulted in all the oil dumped in my driveway + other issues), I looked for a local shop. Hayes has been my go-to place since then, for both maintenance and other "aging related" repairs. I definitely recommend them.
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February 2024 by Carl Desoto
Great Getman auto repair shop. Friendly professional staff. Bringing my cars there for years
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February 2024 by Chad falsetti
Hayes has always been awesome!! Been going there for at least 10 years. John and Brian and kyle have always provided excellent service. Reminds me of the services used to see growing up in a small town!!
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February 2024 by Reece McDaniel
Fantastic experience at Hayes European. I definitely think it's the best auto shop in town, hands down. I work for a van conversion company in town called Levity Vans and we take all of our vans there if there are any issues, and we always recommend our customers go to Hayes.
Recently, I needed some work done to my personal truck, a 2002 Silverado (not a european car) and they were super willing to help me out. Kyle was the one helping me out, and he's super nice, extremely knowledgeable, and very smart. Their shop is so professional! They don't try to upsell you which I really appreciate, and they take their time explaining things to you in a way that I really appreciate. Definitely the only shop that I can take my truck to know for a fact that they are going to do a great job.
I can't recommend them enough!
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February 2024 by Michael Lavigne
Excellent service at a reasonable cost for troubleshooting and repairing the AWD servo actuator on my BMW X3. The team at Hayes European is professional, efficient, friendly and knowledgeable. Highly recommended.
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January 2024 by Brian Wilson
We had my daughter's 2006 Volvo S60 towed to Hayes European one night because of a flashing check engine light (misfires from plug coil packs) so it could not be driven. We live 7 hours away from her school and the breakdown happened during finals week and she also needed the car to go to and from school and then travel back home during break. They somehow juggled their schedule and got the work done (and fixed a broken head light bulb) in one day. This was a lifesaver and their repair rates were fair and straight forward. Thanks from a Dad for taking car of my daughter's vehicle while she is away from home!
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December 2023 by Gabe Rapisardo
Exceptional service and expertise for all makes and models.
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December 2023 by Travis Tinsey
Hayes staff is friendly and always do what they say they will do.
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December 2023 by patty alimonti
Never had issue with Hayes. This is only place I will take my Mercedes. Highly recommend them.
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December 2023 by Adam H
Real professionals here. Clear communication, quality work, good and transparent pricing, would recommend!!
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November 2023 by Tracy N.
Kyle at Hayes European was great to work with. Scheduled the service and had a smooth drop off/pick-up experience. This is a new (used) car to me and recently had a recall service done at the dealership. The dealership recommended some safety services ($$$$$) so I decided to get a quote from Hayes. Saved 30% from dealership quote, prefer to go local and they did not disappoint!
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November 2023 by Walt S.
I paid about $3,000. for several things to be repaired or serviced on my motor. Then spent three months and about the same amount of money to have those things redone correctly. They must hire fly-by-night mechanics on the cheap. When I initially complained about the work, the owner's answer was "I don't like what you are implying." Hayes on 17th Ave, don't go there!
