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April 2022 by Rachelle P.
I was nervous to leave my cat for the first time in boarding. He's used to being an inside/ outside cat. I was able to see daily photos of him and I could tell he was well taken care of. Jeremy was very friendly and it was clear he really cares about the cats he takes care of. I will definitely take my kitty there again.
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July 2021 by Katherine K.
I have mixed feelings about this place. I had to leave my kitty for the first time for a week while I was on vacation - I was very nervous but the website and reviews promised a deluxe spa experience for my little one so it seemed ideal however I don't think that was my overall experience... Pros: I did get frequent photographic updates of my cat throughout my vacation and it was greatly appreciated. She seemed ok and had a lot of room to move around and I could tell that she was being taken out of the kennel once a day to use the playroom as promised. This helped me to feel more at ease while away. She seemed healthy when I picked her up. The prices are more than reasonable at $25 a night. Cons: The website claims a 10 day, a 5 day and a 3 day minimum depending on what page of the site you are on. It is very confusing, I had to call to confirm the correct information which was 10 nights. Jeremy, the owner, was rude and aggressive both when dropping and picking my cat up. I arrive at the specific scheduled time to drop her off (9 am) and had to wait outside for 15 mins - rang the bell, called and texted the business to let them know I was waiting outside at the assigned time without hearing anything. Finally, he came to the door but not because of the appointment but because he was on his way out and let me know that he was in a hurry. This confused me as I had made specific arrangements with him to drop her off at this time so I assumed he was expecting us and the sign in process. He then proceeded to rush me along - he wouldn't let me view the property (understandable because of covid), he also wouldn't let me read the contract he gave me to sign and was extremely frustrated with me for attempting to do so. He claimed it was the standard contract for these situations and I told him I had never done this before so I had no frame of reference for the "standard contract." He became increasing agitated by my insistence that I read what I was signing. At one point he simply thrust an extra copy at me. I let him know that my vacation was only for 7 nights and that I would be willing to pay for the entire 10 nights but would be picking her up when I got back in town. He told me that wasn't possible that they HAD to hold onto my cat for the full 10 nights for the cat to "acclimate to them." (Please note that this is the same justification on their website for the 3 night minimum as well...) I left feeling very uncomfortable at the thought of leaving her with this man but the reviews spoke so highly of their experiences I thought maybe it was an off day?! When I came to pick her up, admittedly after the 7 nights I had a very similar aggressive experience with Jeremy. I arrived during the hours they claim are pick up hours 8 - 10:30am. We arrived at 8:45 and waited until 9:20 to get any type of response from him. We rang the bell multiple times, nothing, we called multiple times, no answer, we texted, nothing. His car was parked right in front of the house and as the website states we were there during their pick up hours. When he did pick up I let him know that I was outside and here to pick up my cat - I didn't mention the wait and was upbeat and respectful when speaking with him. He let me know that he would need a few minutes. He immediately called me back and let me know that she wasn't due to be picked up for another 3 nights. I told him I knew but was back and would appreciate if I could have her now. He gruffly announced "I'll figure something out" and just hung up on me. When he opened the door I could tell by his body language that he was ready to rip into me until he saw that I was with my boyfriend this time. He basically tossed my cat on the ground and let me know he would change for the full 10 days. I never had an issue with this and had expressed as much when I dropped her off. As I said I am not sure how I feel about this experience overall but I do know that I wouldn't go back because dealing with Jeremy was so unpleasant.
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September 2020 by chase simons
Highly recommend Catnip Cathouse. They were able to take both our cats on extremely short notice after evacuating from CZU and Creek wildfire. The webcam gave us assurance of our animals stay, as we were able to check up on them remotely. Thank you so much!
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August 2020 by Jessica S.
Jeremy was great to us! We were evacuated for the CZU lightning complex fire, he took our 6 year old cat shine, and housed him for over a week. We were only supposed to stay 5 days. Due to the extension of the evac, we emailed asking if shine could stay longer! He said shine had a spot until we came home. Thank you Jeremy, my kids got to see photos of our cat during his stay and we were able to get some comfort to see him safe! Thank you!
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August 2020 by Philip K.
A wonderful place. Our two cats seemed very comfortable there. And the regular camcorder photos of them made us comfortable about leaving them there.Philip K.Scotts Valley, CA
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August 2020 by Joe S.
Catnip Cathouse is the best. It is the only place our kitty feels comfortable, besides our house. They were able to respond immediately to let us board our cat, when there was an evac... Thanks so much
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April 2019 by Tori Newton
Catnip Cathouse is not only an affordable cat boarding house, Jeremy formed a real bond with my kitty and even provided wet food for her! The kitty cam is adorable and gave me reassurance to be able to see her while I was away. Definitely recommended.
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April 2019 by Nina Holer
We have used several cat boarding places & Catnip is by far our favorite. Our cats always very relaxed when picked up. Fun to watch on camera when we are away. Excellent care...thank you.
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April 2019 by Jerry Mc Mullen
Very happy with the service and it was offered at a fair price. I especially liked that we could see our kitty on video and know that she was doing well. I would not hesitate to recommend Catnip Cathouse for their conscientious care and personal service.
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April 2019 by Joe S
Best place for our cat.. Jeremy is kind and attentive to all his kitty guests. Being able to see your cat on the webcams is a definite plus!
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April 2019 by Theo Pizanias
Lulu enjoyed a lot here, definitely, i will bring her here, again. Thanks Jeremy
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April 2019 by Ross warner
Catnip Cathouse - the best place for cat lodging, cat boarding, cat accommodations, cat resort, which makes it super convenient.
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February 2019 by Chris Miller
Catnip Cathouse took care of my rather hyper cat very well. I would like to see improvements with the webcam and more online updates, but the overall care and love for the cats is shown. Definitely recommend.
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April 2018 by Alexandra H.
ZERO STARS! Be Warned!!! Jeremy has no business running this "cat hotel". His website promises a "pampered stay" with a live webcam feature. WRONG!! No wonder there are no recent reviews! I had two cats and a bunny stay at this highly unsafe place and this is what happened: Upon dropping the cats off he refused us to view where he is housing the cats and yelled at us for parking in front of his house. I gave a detailed feeding instructions together with all the foods - he refused to follow it and did not administer the once a day supplement! He said that my cats "were not eating" which is a lie and that he fed them cheap dollar store cat food instead without informing me!! Subsequently my cats got upset tummies for their entire stay and suffered from diarrhea when I picked them up. You can't just suddenly switch cat food - cats have sensitive stomachs! They also lost weight! He stole my expensive premium cat food, he "accidentally" gave me back a cheaper brand. Cats were dirty and all of them had major FLEA infestation! Particularly my kitten was just COVERED in fleas all over!!! How is this possible in such short amount of time!?? I had to buy and administer toxic flea medication and deworming medication to my 5month old kitten which can be potentially fatal and picked off about 30+ dead or half dead adult big fleas. This place is disgustingly dirty and unsafe for cats! My purebred kitten now has balding spots and has lost a bunch of fur from around his neck. On the second day of their stay I emailed a simple question of why the advertised web cams were not working and why the still photos showed the cage door open. This infuriated Jeremy and he emailed that I was not to contact him again for the remainder of the stay. This caused me emotional distress because I was very worried with his unusual behavior and was not able to ask how my pets are doing for a week! The bedding I provided was clean and new when dropped off - he gave them back super FILTHY yellow covered in saw dust. Please DO NOT board your pets here Jeremy is mistreating animals and I will report him to the humane society! UPDATE: He is now threatening and harassing me in emails! Also he is claiming that he doesn't board rabbits he is a LIAR I have photo evidence of my pet bunny staying at his "facility" disgusting home! A Police report has been made! UPDATE 2: After reading his insane response here which by the way is a complete lie - I am going to take this as far as I can. The Santa Cruz County Animal Shelter is conducting an Animal Abuse Investigation! Regarding his money claim we handed him cash payment in full upon picking up our cats! Are you not paying your taxes Jeremy? According to The California Secretary of State Catnip Cathouse, LLC has been FTB SUSPENDED since 2011, which means he is not legally supposed to operate and breaking the law! Regarding the fleas they contracted at Catnip Cathouse - My purebred kitten was flown from Russia in March and has a Passport and all the Veterinary paperwork for shots etc they would never allow a cat to fly with any fleas. My other cat was at the vet for a routine checkup just prior to the stay and can confirm also had zero fleas! I have black on white proof of all of Jeremy's LIES please see photos! He has been caught lying several times and continues to do so. He is STALKING me looking up where I live and work sending me letters in the mail! He is desperate and grasping at straws - one look at him and his nasty house and it is all clear... Go look for yourself.
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July 2015 by Garrett P.
I'm glad it's there and provides a cheaper alternative to most boarding. The pictures seem a bit cheerier than the reality for me, but is OK. The only issues I had are the cat not getting fed fresh food twice a day as instructed (just once). My cat wasn't used to the enclosed cat boxes which are small for a HUGE cat of his size, so he's not welcome there anymore. It's a take it or leave it place which is common for self-proprietors. I'm pretty sure they love cats and do the best they can, which is more in some ways than others, and less in other ways. My advice, check it out first and if you like what you see, make your cat care instructions clear as day.
