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December 2023 by Stephan B.
Catalpa charged $624 to replace the battery on our 2000 BMW 323. My wife and I have been bringing our BMW to Catalpa since 2000, when it was new, and we've always received great, friendly service at a fair price. Besides battery replacement, the estimate also covered the cost of checking any problems with the electrical system not solved by the new battery, and for fixing an intermittently operational driver's window. The Interstate MTP-94R/H7 battery cost $214.95 With $31.53 tax, that comes to $246.48. It takes about fifteen minutes to remove and replace a battery. At $175/hr. That would be $44, bringing the total to $290. That was all that was needed, except for repairing the driver's window, which continues to work intermittently, the same as it did when I brought it in. I understand the need to make a profit, but I find $350 on a $290 job to be wildly excessive. Here is Vic's response: The testing done on the vehicle which included a parasitic draw test will usually cost you $180 Ernesto cut the price to $87.50. The intermittent window issue, with the vehicle not presenting the fault here we are unable to recommend any repairs only if we are able to verify the issue. Per the cost of the battery, we have a set price per battery that we cannot change, you can usually get them cheaper online or big chain stores as they buy batteries in very large quantities, here we are not a huge battery store and we cannot get batteries for very cheap compared to other online stores. We also have to have a mark up as we have disposal fees, along with all other shop operating fees that we have to factor into each job we do. Labor wise we use the industry standard labor guide. Comparing to the dealership whom charges $280 per hour and we are at $174.99 offering a better warranty which is a 24 month 24k mile nation wide warranty. We do not charge for bulbs, fuses and minor things that the vehicles may need when you bring it in for service where other shops will always charge you. I like to support local businesses, but I regret not buying the battery at O'Reilly's.
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December 2023 by Starr Kennelly
I took my 2012 Dodge Challenger here to have some headers installed after market modification. Anyway, they did a great job. I asked them to do a inspection and they did the most thorough inspection. I've ever had done in any of my cars. I will be bringing my car to them for future repairs, etc
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December 2023 by Gina Vitali
Vic and Ernesto were so helpful, kind and efficient getting my car fixed up. Easy to communicate with and schedule. All around, a super positive experience!!!!
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November 2023 by Xanthe Corron
Brought my car in and it was taken care of quickly and professionally! The mechanic, Nature, was especially friendly and helpful and I appreciated her exceptional service. Would definitely recommend going to this shop
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October 2023 by Josef Durand
Vic and Ernesto and everyone else at Catalpa are the best in the business around here. I only take my BMW to them and they do great work every time. Fair pricing plus quick, friendly, and flexible service. It doesn't get much better than Catalpa for your money!
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September 2023 by Grace Ann Verduzco
It is very comforting, especially in today’s world to know that you can take your car, and it will be professionally repaired without feeling you are being gouged. And the nicest friendliest most trustworthy people we have ever dealt with. Thank you for your honesty and your service.Services: Air & cabin filter replacement
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September 2023 by Jesse Headrick
My family has worked with Catalpa St Garage since the early 2000’s. The cars we’ve brought here included a pair of 1986 BMW L7’s, a 1988 735i, a 1992 735i, a 2011 328i, and a 2017 340ix. Communication is good, and the pricing considering they’re BMW’s has always been fair. I own a Mazda now, not a BMW, so to be honest I will go to a shop that charges much less since it’s a significantly less complex vehicle. However, when I eventually own some kind of BMW again, I will return.
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September 2023 by Esmeralda Leon
Vic and the techs are all very knowledgeable and careful when they do the work. I really trust their work. I had not found a reliable and honest shop until now. Definitely coming back.
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September 2023 by Patrice Beckstrom
Great service! Vic and Ernesto run a very friendly and efficient auto repair. I have a 2006 325ci that they help me keep in pristine condition. I appreciate their professionalism and friendly support.
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August 2023 by Christopher Harrington
Have been taking our 2006 BMW X3 here for over 4 years when issues arise on this old car. Honest, informative, thorough and fair prices! Vic does a great job of explaining the issues and providing helpful photos of problem areas. For the things I can’t fix myself I’ll continue going to Catalpas!
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July 2023 by Jason Morvay
Catalpa St Garage identified my Toyota Sienna’s AC leak and quickly fixed the issue. I recommend this shop and thank Vic and his team for the excellent work they did!!Service: Auto A/C replacement
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June 2023 by Sh kh
This was my first visit there and Vic changed my headlight very quick and he was very professional. I discussed with him the other problems that my car has . Going there next week to find out how much it cost to fix the other problems and I definitely will post another review about my experience. I love to support local businesses but in return they should also do their part to encourage that. Wait for my next post. Thanks Vic
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June 2023 by Rich Atkinson BeachBoy Country
I made an appointment for an oil change went to the office was greeted respectfully and politely and the job was done professionally I really appreciate their work
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May 2023 by Nicole Myhrstad
Vic and his team at Catalpa were very patient with an insurance situation I was in recently. They did a diagnostic on my vehicle that was in a collision and provided the reports in an easy to reference fashion for me and th insurance. They were very professional and great at communication.Service: Auto engine diagnostic
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May 2023 by A. Gavin McClure
Timely, thorough service and great communication. Catalpa St Garage is my new “go-to” BMW service center.Services: Brake service & repair
