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March 2024 by Laurence De Sloovere
Best Car rental in Santa Cruz!Very clean cars, perfect service! They help you find a car that matches your journey! The staff is so friendly and professional! We rented several cars with them and always TOP service!I Definitely recommend this place!
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February 2024 by xavier maniquet
Terrible customer service...
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February 2024 by Tea House Spa Management
Customer service is on point , Mannish really cares about the cleanliness and safety. Car was in great condition and even offered upgrades. Thanks again for super smooth transaction. ✅
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January 2024 by Steve Soomers
Horrible service extremely bad customers service won't go there again asking for any kind of paperwork and manager refuses to comply I wouldn't even award a star for this poor excuse for a person
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December 2023 by benju maharjan
Good service. Cars was also clean and in good conditions. I really recommended this place as the prices are cheaper compare to the other. Looking forward to rent a car with Avis again in the future. Satisfied. ?
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December 2023 by Biranjan Kumar Sah
Very good customer service and clean car offers brand new car and upgrades, I like this location to rent a car everytime reasonable price. ?
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November 2023 by Mary Ann McCarthy
I was a car accident in Santa Cruz while visiting my niece. I live 200 miles away and my car was totaled. It was on a Sunday when the car rentals close at noon. I had to get home to take care of my sick Mom. None of the agencies would help me. Manish at Avis (on Ocean Street) was the only one to help me. He stayed open until I could get there and had a car ready for me. He stayed 2 hours waiting for me to get there after hearing about my Mom. He was so kind and helpful. What a great person!!! I will use Avis from here on out. Manish is a lifesaver with a BIG heart!!!
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October 2023 by Jack Brown
Easy to get to, convenient. Rental counter is a little worn and ready for a refresh, but stay was quick and efficient and got us in our car quickly.
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October 2023 by Joseph Perrin
Suuuuper friendly service at this Santa Cruz Avis office. And not overly aggressive about the insurance and gas fill-up options, like some rental offices can be.10/10, definitely recommend this over the Enterprise down the street where the employees are super rude.
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October 2023 by Celise Marie
My go to for a rental in Santa Cruz, repeat customer 4 times now. Great customer service & always clean vehicles! Also super easy to reserve online ??
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July 2023 by Roy S.
Aloha, I travel between Kona and Santa Cruz frequently and always make my arrangements with Manish. His work ethic and attention to detail make this business my go to. "It is often so difficult to make arrangements for these sorts of things in life. To have it be such a pleasant experience between friends is actually rare and incredible." Your Pal, Roy
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June 2023 by Eric DeLaurentis
The Santa Cruz office was very helpful in securing a rental on short notice and made picking up and returning the rental. They made the whole experience easy. They were great!
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June 2023 by Matthew Darley
The manager Mannish. Was very disrespectful and rude on the phone. Told me it is corporate policy that I cannot rent with my debit card. Under age 25 when I have rented from another Avis location before with my debit card mannish was swearing at me on the phone. And was not helpful in anyway. Told me Avis does not allow me to rent with a debit card. When I’ve done it before and have had zero issue. And when I brought up the young driver fee he brushed it away. And said there was no such thing as a young driver fee formal complaint with corporate has been made. I will take this manager down.
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June 2023 by nick newyears
I can not thank these guys enough. We were on family vacation and our trucks transmission grenaded on us leaving us stranded 400 miles from home. Only option was to rent a car and drive home. Unfortunately nobody had any cars. After explaining our situation Manish went above and beyond to get us into a vehicle so my family and I could get home. 10/10 recommend and thank you guys again. I'm in your debt
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June 2023 by Nick N.
I can not thank these guys enough. We were on family vacation and our trucks transmission grenaded on us leaving us stranded 400 miles from home. Only option was to rent a car and drive home. Unfortunately nobody had any cars for us. After explaining our situation Manish went above and beyond to get us into a vehicle so my family and I could get home. 10/10 recommend and thank you guys again. I'm in your debt
