Victra, a Verizon Authorized Retailer in Valencia, CA, is committed to providing a positive customer experience. Customers praise the knowledgeable and friendly staff, especially staff members like Danielle and Kevin, who go above and beyond to assist. Danielle is known for her excellent service, patience, and ability to explain details clearly, helping customers with phone upgrades, troubleshooting, and additional purchases. She quickly resolved a connection issue that tech support couldn't fix, demonstrating her efficiency and care. Kevin, even close to store closing time, dedicated over an hour to help a customer replace a broken device, showing kindness and patience. Customers often leave satisfied with their visits, mentioning the variety of wireless devices available, including phones, tablets, accessories, and device protection. The store aims to connect technology to life in a trustworthy and fun way, making every experience both profitable and enjoyable.
My phone wouldn’t turn on and who wants to deal with that ever ??? We went to this location and George helped us out so quickly and efficiently it was way easier than I thought it would be and I’m so grateful for George’s help and kindness. He made a stressful situation feel like nothing and was fun to talk to. Thank... read full comment
June 2025
Sam spent an inordinate amount of time with me. I walked in to get a new screen protector for my phone, I walked out with home internet service, a cell phone extender for my home, an external battery and Verizon swag! Oh yeah and a screen protector for my phone.
April 2025
George was amazing! Would highly recommend this location
