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June 2024 by N Daniel Mata
very bad service
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May 2024 by Hany Pniamyn
Everything is good
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May 2024 by Joseph Brocato
The in store rep was excellent on all fronts. However, I'm very disappointed in the warranty that I pay $60 monthly for. My phone stopped working suddenly and I needed a replacement, same day. The insurance should apply for in store not just mail in, especially since this is a Verizon promoted insurance plan for cell phoelne customers. I was able to get a new phone, but with zero benefit from the insurance plan. Not good.
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April 2024 by Jim Boyd
The lady at the store went out of her way to help us and even put the screen protector on our new phone. Her knowledge/skills were key in my decision to go with the upgraded phone and all that goes with that.
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March 2024 by Jenny C.
Moron of the year goes to the guy working at the location on March 17, 2024 at 11am, who was as useless as 2 shoes to a one-legged man. After 20 hours of no wifi and calls and chats to Verizon, I am told to go to this location to get a new box with an order number. I got there and I was told by the guy that there is an outage in the area and he refused to give a box to me. Is this guy a wanker or what? He dismissed me cause there was an outage but I told him I had been having issues with the box for the last month and he does not care, he wanted me and the other 3 people who were having issues with the service out of the door. Also what the hell is going on with Verizon in the area. We have an outage every few weeks. I told this guy on the call with Verizon I upgraded my service if it meant better wifi. Which I did, this guy dismissed me. He said another box would not help. He didnt give a shit. I am disgusted.
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March 2024 by Jeneique J.
While not a corporate branch, this Verizon location adequately fulfilled our needs. My friend, husband, and I visited this establishment to upgrade our phones and to add a new line. Natalie, a representative at the store, assisted us. Her approach was kind, patient, and informative, which made the process smooth and efficient. She managed to add my friend's line, transfer her number, and merge it into our account in less than an hour. Although our new phone had to be shipped to the store, Natalie informed us about the shipping details and pickup times. Her remarkable memory of our order was demonstrated when she recognized us upon our return the next day, having prepared our phone order in advance. Additionally, she skillfully assisted my husband in transferring all his data to the new phone. It's important to note the presence of two other male employees during our visits. Unfortunately, they seemed indifferent and did not offer assistance; instead, they continued with their current customers. In stark contrast, Natalie immediately acknowledged our presence, informed us of a short wait, and assured us she would attend to us as soon as possible. Her friendliness and warmth stood out, making our experience much more pleasant. While we didn't purchase accessories, the store had various items available for multiple phone models. However, the lack of listed prices made it difficult to assess the value of these accessories. Overall, this location managed to meet our needs primarily due to Natalie's diligent work. For anyone planning a visit, I recommend asking Natalie to ensure you receive the best possible service.
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February 2024 by Robin Bush
George and Natalie are the best people at Verizon I’ve ever worked with. They actually listen and care . I’m a women of a certain age and they were patient with me and knowledgeable .
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February 2024 by Robynn C.
Worst place, didn't realize it was independently owned, once I purchased 2 iPhones, they were no longer helpful. Other friends bought cheaper at company Verizon store, feel mislead by many things, won't ever shop there again!
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December 2023 by Lenin Patino
Nice and helpful sales people
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December 2023 by Becky Jabbaz
I felt very comfortable and treated with respect and professionalism.
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November 2023 by Darlene Khodai
I’m very happy with the service I received at Verizon. Nataly was awesome! She is very knowledgeable in her field. She took extra time to make sure I was happy with my purchase and I got the most for my money that also fit my needs.
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November 2023 by Mieae Choi
Excellent customer service and care. Friendly and professional.
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November 2023 by Yousef Ismail
I have never accomplished one useful thing in this store.
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October 2023 by Lamont Easter, Jr.
I was helped with a huge mobile account transition and there wasn’t a bunch of up-selling pressure! The rep Natalie (I believe was her name) even stayed a little past closing time to make sure everything was done and working properly!
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October 2023 by Robert Mac Clellan
Natalie was very persistent in solving our problem, it took over 3 hours to solve , but she demonstrated exceptional patience all while maintaining a very friendly and professional demeanor.
