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March 2024 by Janice R.
With the major outage due to the tower in Santa Clarita your new home, Valencia, being damaged, Blad and Elisa were super calm and helpful. There was a large group of people outside, waiting for the store to open and they were just all up in arms. Elisa let everybody know that there wasn't anything they can do walked them through what to do to try to make their phones work with Wi-Fi. but my phone needed to have the eSIM card reactivated because the customer service on the phone deactivated it and couldn't do it remotely. Blad was super got my phone working so I was able to get access. My father is in the hospital and I was a wreck, but he helped me through it calmly, and now it works and I can be in touch with him. These two are truly amazing and great employees. Please make sure their manager Bo is aware of how wonderful they were and are.
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December 2023 by Michael T
Good, professional service
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December 2023 by Was I.
Incompetent employee. I have been Verizon customer for years. Recently decided to upgrade my daughter phone. Online pricing for the new iPhone was appropriate and decent. For the faster service I went to the store. The store sells person gave me print out with higher price. When asked how come you charging me higher price then online. Can you match online price. He said " oh we don't honor online pricing" that what you get at store. He was charging me $23.95 extra per month of 36 months. That is $862 extra. Wow. What a scam. Incompetent, rude, unprofessional, unethical, employee. Scammers, probably he scamming people for his own commission. I don't remember his name but I will check the paper he gave me to see if his name there. Anyway. Upgrade the phone online. It's come out to $2.33 per month for 36 months which is equal to $83.88..... lol he was going to change me $862 for 36 months. He think people or customers are stupid.... Store should Fired him, fired all scammers.
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November 2023 by Lobina1969 F.
First off, I would like to thank David fir helping me get access to my account after being locked out. That was helpful. Now for the 1-star review. While David appeared friendly and helpful, he was actually scamming my wife and daughter her were in the store upgrading phones. This is how the scam works: First, they offer an exceptional credit like $800 off your new phone. But what they don't tell you is that to get the credit, YOU HAVE to upgrade from your $30 a month plan to a new $62 (plus aggregated taxes and fees) a month plan. Let's do the math ... $32x36 months = $1152. So of course, there is no $800 savings but a $352 profit. Way to take advantage of an 18-year-old David. Of course, my wife should have caught it but she was also being scammed by David in a similar fashion. She is now paying $12 more a month for her line for the privilege of a $9 credit. $12 more a month also adds additional taxes and surcharges so technically a few dollars more. This is a bait and switch scam. By a major corporation. Please do the math before falling for any of these deals. Explore the option of paying for your phone separately, buying it elsewhere or getting it online. Oh yeah, one last thing. David added all these additional addons my wife and daughter did not ask or request. I promptly removed them online. Also, don't buy an overpriced case in this store. Do some research and order one online for a much better price. It just adds on to this supposed credit. Needless to say, watch David closely if he is ever helping you.
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July 2023 by uileleogm E
Time to be seen can be a little long. Bring your smart phone to be occupied while they call your name in order received ?
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July 2023 by Brian Custer
Sales person sold my mom a phone upgrade on my account (her line). She is older on a fixed income and they hid a $29.99 "setup and go" fee in the final bill. They never explained this was an optional service and did not even adequately setup the device. I spoke with a manager "George G" who would not further identify himself and would not do anything to make this right. They additionally scared her into buying over $100 of accessories. Luckily they took those back once I told her how overpriced non-phone items are. They took advantage of an old lady.
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June 2023 by Yoshi Torried
The manager here is amazing he helped out with an issue with activating my iPhone the staff is always friendly love coming here for my Verizon needs
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March 2023 by Tony Divis
This place is pretty good, service is great, best to go during the slow hours of the day, you want a good price, talk to Mark, he will help you out, very nice older gentleman. Helped me out for quick service. He made the deal so good I couldn't say no.
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March 2023 by Danielle Marie
This wasn't the worst experience I've had normally when I walk into Verizon stores the customer service is terrible... but it also wasn't the best experience. I walked in because I was having trouble receiving and sending text messages and receiving and making calls I guess I have a SIM card that isn't working properly I walked in at 630pm Didn't know that the store closed at 7. Shawn came up and helped me he couldn't get this new SIM card to work so he called customer service unfortunately customer service was unable to help because I had a smart family feature on my phone that needed to be removed. As soon as 7 PM hit the same associate who was helping me started to rush. It felt like he wanted to kick me out because it was past 7. He said to me "not to be rude but I'm just a middleman theres nothing more I can do" I don't care what time it is if I walk into a store before closing hours you as an associate should help the customer until their issue is resolved no matter what time it is....you were getting antsy over 20 minutes past 7 smh....you don't have to accept any more customers after 7 but he shouldn't be rushing a customer out just because it is 7.
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March 2023 by Henry Rodriguez
These people don’t care and they lie…I have had two of their reps lie to me on separate occasions regarding different promotionsThe manager can care less and is probably even more useless than his associates.Go somewhere else, this Verizon store is an extremely poor representation of their brand
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February 2023 by Diego A.
The guy with the cross earrings was a dick from the beginning. Didn't catch his name. As soon as we walked in he told us we couldn't be helped because of our phone situation. He didn't even want to tell us what options we had. The other person helped us out no problem.
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February 2023 by Jack P.
Excellent cell service. Great staff, helpful and knowledgeable. Have always been happy with service coverage, available equipment, and my experience over many years.
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January 2023 by A.R. F.
Unbelievably horrible customer service, they could not wait to have me leave the store and call Verizon over the phone who can actually help because they were inept. It is pretty clear when it comes to Verizon the 800 customer service number is far better than the store reps.
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January 2023 by Jennifer T.
Shawn at this Verizon went out of his way to help a Senior Citizen who doesn't know technology to undertand get her phone transferred to a new phone with pictures and contacts. His patients and kindness to understand the new phone was 5 stars and more. Shawn is outstanding in Customer Service and deserves more than just 5 stars.
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January 2023 by Nilda Arguelles
Very satisfied with the employees and the service. Shawn helped us with my husband needing a new cell phone. He was very nice, patient and very helpful.
