“Wow! Where do we even begin, Chaz and his crew are lifesavers. Went above and beyond for making my little brothers truck dream come true!
Loved how straight up they were not like any other dealers we’ve dealt with before coming here. Well worth our drive from the Valley. Chaz, Anthony, & Hany thank you so much again for all your help!!!
Definitely coming back for another vehicle soon!”
“My wife was buying a new car and I was looking around to see what we could get for her old car. I went to the car dealers along Creekside in Santa Clarita and they all gave me the same price. I went to SoCal Auto Mall and got a price that was higher than anyone else. I just sold my wife's car and the transaction was quick and easy.I can't speak what the experience is to buy a car here, but the selling experience was great. If you are selling a car, I would recommend asking for an appraisal here. I am defiantly coming back next time I need to sell a car.”
“First time getting my Q50 serviced since getting it- I’m driving all the way from Simi Valley.
Armin is one of the most attentive people I’ve had the pleasure of meeting. He’s helped me and my mom out since day one; our Q60 went through a bad accident. Never met him due to my work schedule during that period but I really appreciated the transparency via calls! In person: extremely detailed, eloquent, and overall just a great person to shoot the sheesh with. When my mom met him for the first time she came home telling me she won’t go anywhere else going forward. Totally get it.
I believe my tech’s name was Gus and he was great too! Awesome customer service and super friendly. I didn’t know this but they record your inspections so you can get updates real time?! That’s sick lol.
We would previously go to the Thousand Oaks location but after multiple let downs and ridiculous quotes, I’m glad we were able to opt for Valencia. Couldn’t recommend Armin and Gus enough!! Thank you again ^~^”
“Excellent customer service! We were helped almost immediately, and the entire process took 15 minutes or less. They clearly explained any extra charges upfront. Overall, I’m very pleased with the experience!”
“What an incredible experience we had purchasing our vehicle from this company! We flew from the SF Bay Area to buy our truck, and we love it. The truck is in amazing condition. My husband was nervous about purchasing a vehicle from so far away, but Tammy and her husband reassured us throughout the entire process, which went smoothly thanks to their patience and assistance. Tammy even recommended some great restaurants! All around, they were genuinely nice, open, and honest people. I would highly recommend this company and look forward to another purchase with them in the future.”
“Good eperience with the sales and especially the finance team.
Minus one star for lack of follow though. As the car was presented to us we asked for the keys and they said " Well let me show you a few details on the car first". At the finale of that we were presented with only one key. It was a little alarming as at no point were we told they only have one key. The sales team said they would order us another one and have it shipped to us ASAP. We thought to ourselves " well how bad could it be for a week or two and we would just manage". However here we sit one month later and still no 2nd key. On top of that we are constantly reaching out to them once a week to inquire and they did not automatically reach out to us and update us with the status. On Friday (late afternoon) we received a notification that instead of them shipping to us we need to drive to the dealership (30 minutes away) and have them program a new key. Oddly enough you would think that after a month of inconvenience they would offer to drive to us to program it or find another solution that did not incnvenience the customer any longer. than had already happened. We texted back to inquire on the hours that we need to do this and how long it would take since we now need to carve out about an hour and half - two hours of our time to get his finished once and for all and have yet to hear back. :(”
“Highly recommend this dealer! So relieved to have found an honest used car salesman. Because he is a man of integrity with good cars, he let the car sell itself. No pushy tactics, no deceptive dealings, he let me take my time to look at the car, take it for a test drive, and answered any questions I had about the car. He was patient, helpful, and knowledgeable. I felt 100% confident buying a car here, and you will too if you find the right car!”
“Octavio is heaven sent. He provided the best car buying experience I have ever had at any dealership. I recommend that you call and ask for him to help you with your used car buying process. He is patient, kind and goes above and beyond what you would expect from a used car salesman.”
“Check the website, make an appointment. We were helped by David , who popped up out of the yard and helped us make a deal. A great place to buy a car. Update: our quest still runs great, no problems.”
“I’m so grateful for Jim Kleinman at MB in Valencia! I have never had so much fun getting into a new car before and I honestly attribute it to Jim for being such a great sales consultant. He was knowledgeable about the cars, a pleasure to chat with, and answered all of my questions without any judgement. 10/10 would recommend Jim and this dealership to friends and family.”
“We came to get our daughter her first car. Scott Weinberg helped us through the buying process. He was very friendly and took his time to explain everything about the car. He went beyond to help us with our 3 year and got him snacks and crayons. The sales manager Henry Mojena was willing to work with us to get a deal that made it possible for us to afford the car. We couldn’t have gotten her first car without that help. It was a great experience and what car buying should be like.”