The UPS Store #5438 in Valencia is a locally owned and operated business that provides a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The location is conveniently situated near The New Albertson's at Tesoro Village Shopping Center, offering ample parking and quick access. Customers generally find the staff to be helpful, friendly, and professional. Many reviewers appreciate the efficient service, especially for Amazon returns and other shipping needs. Several mention that the staff members, including Sarah and Julie, are kind and provide great customer service, making them regular customers. The store’s staff is quick to acknowledge customers and assist with their needs, creating a positive experience overall. However, some customers have experienced issues related to USPS drop-off services. There is confusion about whether the location processes USPS shipments, with some being directed elsewhere for USPS packages, which can be inconvenient for sellers using USPS shipping labels. Additionally, a few reviews mention that while the store is a good place for quick drop-offs, the space is small and busy, sometimes leading to long lines or less friendly interactions, especially when staff are engaged on the phone or not as attentive. Overall, The UPS Store in Valencia is known for its helpful staff and convenient location, making it a reliable stop for packing, shipping, and printing needs, though occasional service inconsistencies have been noted.
Sarah and Robert art wonderful and very helpful. I had to wait in line while a rude costumer blamed the staff for the customers lack of understanding and wanting free stuff. Sarah and Robert were very professional and kind while the customer clearly needed psychiatric help! This will be my main store!
December 2023
Julie was Awesome! She packed our Grinch giveaway tree with a lot of care and Christmas cheer ?
October 2023
Hi. I walked into UPS store to return a package .I was pleased with the service I received.I am constantly amazed by their efficiency, professionalism, and kindness.Thanksups store Valencia
